About k-eCommerce

k-eCommerce is a cloud-based software, which helps businesses in manufacturing, automotive, retail, distribution, and other industry verticals manage online stores, product catalogs, customer service, and more on a unified portal. Designed for Microsoft Dynamics and SAP Business One applications, the platform lets organizations automate various processes to optimize costs and utilization of resources.

The white-labeling capabilities in k-eCommerce enable enterprises to create personalized online stores using custom themes and designs and add keywords using SEO tools to engage with the target audience. Features include multilingual interface, customizable product attributes, one-page checkout, store locator, form builder, product comparison, search functionality, and more. Businesses can also update account details, run promotion campaigns, view past purchases, and track customers through an interactive customer service dashboard.

k-eCommerce allows users to edit, preview, and publish content using the built-in content management system. Administrators can update details about products, customers, orders, invoices, shipping, and taxes and synchronize data with third-party ERP systems in real-time. Marketers can also launch email marketing campaigns via Mailchimp integration.

Key benefits of k-eCommerce

• Connected to Microsoft Dynamics and SAP Business One
• Responsive e-commerce solution loaded with out of the box features
• Feature rich product catalog
• Optimized for B2B, B2C, Amazon, and eBay
• PCI-DSS Level 1 certified cloud
• Scalable, secure hosting

Devices

Business size

S M L

Images

k-eCommerce abandoned cart search
k-eCommerce customer service management
k-eCommerce order history
k-eCommerce order/invoice tracking
k-eCommerce product search
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k-eCommerce video
k-eCommerce screenshot: k-eCommerce abandoned cart search k-eCommerce screenshot: k-eCommerce customer service management k-eCommerce screenshot: k-eCommerce order history k-eCommerce screenshot: k-eCommerce order/invoice tracking k-eCommerce screenshot: k-eCommerce product search

Features

Total features of k-eCommerce: 66

  • Activity Dashboard
  • Backorder Management
  • CRM
  • Call Center Management
  • Campaign Management
  • Cataloging/Categorization
  • Channel Management
  • Collaboration Tools
  • Communication Management
  • Contact Database
  • Content Library
  • Content Management
  • Credit Card Processing
  • Custom Development
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Forms
  • Data Security
  • Data Synchronization
  • ERP
  • Email Marketing
  • Gift Card Management
  • Inventory Management
  • Kitting
  • Loyalty Program
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Language
  • Multi-Store
  • Order Entry
  • Order Fulfillment
  • Order Management
  • Order Processing
  • Order Tracking
  • Product Catalog
  • Product Data Management
  • Promotions Management
  • Real Time Analytics
  • Reporting/Analytics
  • Returns Management
  • Reviews Management
  • Role-Based Permissions
  • SEO Management
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Sales Trend Analysis
  • Search/Filter
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Special Order Management
  • Templates
  • Third Party Integrations
  • User Defined Attributes
  • Visual Analytics
  • Web Forms
  • Website Management
  • eCommerce Management

Alternatives

NetSuite

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#1 Alternative to k-eCommerce
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Odoo

4,2
#2 Alternative to k-eCommerce
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Sana Commerce

4,5
#3 Alternative to k-eCommerce
Sana Commerce Cloud helps organizations delight clients, boost efficiency, and drive agility by making ERP and...

Marketing 360

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#4 Alternative to k-eCommerce
Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

Reviews

Overall rating

4 /5
(9)
Value for Money
3,9/5
Features
4,1/5
Ease of Use
3,8/5
Customer Support
3,4/5

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Showing 5 reviews of 9
Donna T.
Overall rating
  • Industry: Wholesale
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

We hit our Year 1 goals and passed them

Reviewed on 2020/06/09

We have a desire to innovate and try things that are outside-the-mold for our industry. While there...

We have a desire to innovate and try things that are outside-the-mold for our industry. While there is some e-commerce present in our space, it is not standard issue. We also viewed the investment as a way to make the lives of both our customers and our employees easier, by eliminating non-value activities (re-keying data, looking up shipment information, etc.). Lastly, we felt like an e-commerce solution, could make our relationship with our customers “stickier”; they would not want to give up the ease and convenience of the platform.
We required a significant amount of customization for our project, because we did not want the typical web store layout. We wanted more of a customer product listing, with standard order quantities and customer-specific pricing, in which they could quickly key their desired quantity and submit their order.
We also had a different look designed for our site, basically a customer quick-order template. There is nothing we would change about it, although there are some enhancements that we plan on rolling out to our site.

Pros

We reviewed several systems before selecting k-ecommerce. Key factors in our decision included: seamless integration with our ERP (MS Dynamics GP), ability to customize the customer experience (we did not want the typical web store layout), 100% solid performance and reliability, proven encryption and cyber protection capabilities, all for a reasonable cost.
The most valuable benefits are the significant time saved by both our customers and our employees from non-value added work in which orders seamlessly flow into our orders queue.
In discussing the platform with customers, we get comments like “I wouldn’t change a thing about it.” We actually do have plans to further enhance and develop it, but do not intend to detract from its core ease and simplicity.
We are extremely satisfied with the end result. We had a Year 1 goal for 60 customers to adopt our system and we hit 70. This is both a significant time savings from order keying/increased accuracy for both our customers and our employees, but it also sets us apart as an innovative, forward-thinking company

Cons

The only frustrating part of the development was the transition between stages (from the discovery phase to the dev to implementation); we did not feel there were good hand-offs in that process. As we have experienced with other IT implementations, this one took longer than expected.

Marie josee G.
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Constant growth, simplified business management

Reviewed on 2019/03/21

Our first web store was not integrated, so we had to enter orders into our accounting system and...

Our first web store was not integrated, so we had to enter orders into our accounting system and manage all our inventory manually. When we learned about k-eCommerce and ERP integration, we realized that we would save a lot of time and effort. k-eCommerce has simplified our whole accounting process including invoicing, order management as well as inventory.

Our reach has grown tremendously, from regional to international markets, and over the past two years our in-store sales have been dropping off in favor of online sales (which have been growing constantly).

Pros

k-eCommerce is very easy to use. We can upload all our products in a single operation by defining them in Excel. Both the training and the implementation process were very clear for us, and the k-eCommerce team has always been open to our feedback and our requests as far as design, modifications to the site, and so on, with a reasonable turnaround time.

The design team in particular has a very good understanding of what our business requires in order to stand out. We’ve received many compliments on how visually engaging and user-friendly our site is.

The support team has improved a lot over the years. In the past, sometimes I felt like I knew a bit more than the person I would be talking to, but these days the technicians are always able to answer my questions well. It’s very important for us to be able to get an actual person on the line to talk about technical problems and get them resolved quickly. It’s rare to find this kind of service these days. With other companies you just get voicemail.

Cons

The only problems we experienced were in transitioning to a responsive site. We ended up losing some site data (such as photos) and configurations, category settings, etc. We still haven’t completely replaced everything, as we opted to take care of the most important fixes first. But in general it’s not easy to make changes. We usually have to call to double check how to do it the right way.

Timothy L.
Overall rating
  • Industry: Management Consulting
  • Company size: 11-50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Poor product integrations, lack of knowledge

Reviewed on 2016/06/30

Purchased the e-commerce system to integrate with dynamics-gp. The integration is not compatible...

Purchased the e-commerce system to integrate with dynamics-gp. The integration is not compatible and there expertise with dynamics-gp is limited at best. When explaining to them the mistakes they would provide work orders to fix it. The product was purchased with the expectation it would integrate properly according to the web site.

Pros

If it was a stand alone e-commerce system it might be ok

Cons

The company's support, follow thru, and the integrations. All three are less than desirable

Lee D.
Overall rating
  • Industry: Paper & Forest Products
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

k-eCommerce is a flexible platform with solid ERP integration and great support

Reviewed on 2019/02/27

Customers today expect you to have a website, since e-commerce has become a central part of almost...

Customers today expect you to have a website, since e-commerce has become a central part of almost every business. So we needed to make sure our customers could get all the right information in a logical, organized way.
We chose hosting, in large part for security reasons. We wanted a host who meets the credit card industry’s security standards (PCI) so the fact that k-eCommerce is fully PCI certified was a major factor.
k-eCommerce lets us configure personalized versions of our product portfolio for all our different customers. We’ve also modified the pricelist feature to let customers download their pricelists from our website. This might seem like a small detail but it had a huge impact for us. In just this past year we’ve had around 20 major price changes to our product line. Letting customers log in and download their pricelists saved thousands of hours of manual data sorting and email.
Because customers have access to all this critical info, k-eCommerce has shortened our sales cycle, helped us expand our business to new customers, and even launch new products. We have a complicated model that just didn’t fit with other solutions. For instance when we were looking at Sana it was clear we’d have to change our model to fit how Sana works, and we just weren’t able to do that.
By contrast, while we were implementing k-eCommerce we had two acquisitions, one of which introduced a major change for us. But it wasn’t a problem for k-eCommerce, because the solution is so flexible.

Pros

The k-eCommerce platform and Dynamics GP integration work very well. When we add customer data or items or pricing info to the ERP it’s available on the site really quickly where our customers can find it. No bugs or glitches, and they had the integration service up and running within a day.

The product catalog is extremely helpful, it lets us separate items by brand and availability type (Standard or Made to Order). We have thousands of SKUs for hundreds of different products. Before k-eCommerce we had to give that information to customers over the phone or by email. But now all the information our customers are looking for is right there on the site.

The Excel import/export feature is probably our favorite. It makes it easy and fast to upload or modify product and brand info and get all the important information in the right place where everyone can see it. We also use the import feature to add product specs. Dynamics GP doesn’t use product specs, which means about 80% of the info we need on our product pages isn’t even in GP. The Excel import saves us weeks of manual entry and lets us upload everything extremely fast.

The k-eCommerce support team is fantastic. At first we had some difficulty figuring out how to use the system and we even accidentally deleted our site at one point. The support team had us back online as quickly as possible and answered all our questions. The ticketing system they use works well. We’ve had hundreds of tickets and they always nail it.

Cons

The platform is easy to integrate if you’re running a basic business and are flexible with your requirements. But the solution becomes more complex the more complex your business gets. The software overall is complicated and customizable to the point that k-eCommerce would really need to take a more hands-on approach with training and onboarding and just generally explaining all the solution’s deeper capabilities. In our case we basically had to figure a lot of that out for ourselves and then decide the best way to integrate our specific requirements and systems. This probably took us a good 6 months just to get knowledgeable enough about the platform that we could explain to k-eCommerce how we wanted to customize. And even with all that, there are probably configurations and features in the platform that we aren’t even aware of and that might have been a better option.

For instance, we sell a lot of paper products. Since paper basically always looks the same, we wanted to use images for whole categories rather than individual products. But Dynamics GP thinks by item numbers instead of products, and it took us a long time to figure out how to modify the k-eCommerce category tree to group the items in the tree and then have a picture to represent the category.

We’re happy with the end result, it just took us too long to get there.

Jenna L.
Overall rating
  • Industry: Automotive
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great customer experience, ERP integration and user interface

Reviewed on 2019/02/15

With the continuing evolution of buying and research behavior it was obvious to us that we needed a...

With the continuing evolution of buying and research behavior it was obvious to us that we needed a platform that would offer our customers a better experience and an interface that would make it easier for them to research and especially buy. The better experience you provide your customer the more they will trust your business, your product, and your order process. This was obvious to us right away with k-eCommerce.
Every month, our monthly web sales have been increasing. More and more of our customers are getting comfortable just buying on the site directly as opposed to calling up our sales team. Direct integration to our ERP system has also saved us a huge amount of time re-entering orders manually—now all our sales team has to do is review and approve. We’ve also had a ton of positive feedback about the great look and navigation of our site from both customers and vendors.

Pros

We turned to k-eCommerce for a system that integrated directly to SAP. We’ve invested a lot in SAP over the past years to increase our production and business efficiencies and so it was important for us to develop a network that could communicate without “band aids.”
The design, functionality and navigation of k-eCommerce are a huge improvement over our previous site and many of our competitors. It’s easy to find products by part number or description, which helps our retail customers research and buy and helps our dealers and distributors navigate easily and find answers for their clients.
It’s really helpful being able to create multiple tabs on a product page for additional content, images, video, graphs, etc. Technical data is important for certain products in our business, so being able to provide this data to our customers in an organized and easy-to-access way is critical.
Our project manager was a great resource. He had patience while we built up the product content stage over the course of a few months and then had a huge impact getting us set up and ready to go live. The training materials were very helpful and worked nicely as a guide to build the site.
The support team is quick to respond, both on issues with customer orders and site issues like loading content or adding a function. No question is too big or too small for them to help with.

Cons

One area where we have struggled a little bit is with shipping method integration and getting the shipping calculations down. The boxes we use to ship products range in size from 5x5x5 up to 46x24x12 for non-freight shipments so trying to determine the appropriate estimated box size for proper calculation is difficult. k-eCommerce integrates to FedEx and UPS as different set ups so finding a happy medium that doesn’t overcharge the customer can be a challenge.

Showing 5 reviews of 9 Read all reviews

k-eCommerce FAQs

Below are some frequently asked questions for k-eCommerce.

k-eCommerce offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about k-eCommerce features

k-eCommerce has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages k-eCommerce supports

k-eCommerce supports the following devices:

k-eCommerce integrates with the following applications:

Dynamics 365, Dynamics 365 Business Central, Mailchimp, Microsoft Dynamics GP, Microsoft Dynamics SL, SAP Business One

k-eCommerce offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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