NPAWorks
About NPAWorks
NPAWorks by CodeMetro is a cloud-based applied behavior analysis (ABA) software designed to help therapy practices manage staff, appointments, billing, payroll, and reporting on a centralized platform. Features include automated reminders, filtered views, snapshots, billable hours tracking, and calendar management.
Clinics can use the application’s scheduling tool to record availability of clients and providers, assign suitable therapists to clients based on preferences, and manage recurring, overlapping, cancelled, service not rendered, and group sessions. NPAWorks lets practices track and document the certifications, skills, and credentials of caregivers, prepare contract fulfillment and financial reports, and export the data for further analysis. The HIPAA-compliant platform lets supervisors track over-scheduled sessions, set up employee permission levels, verify claims before submission, and receive validation alerts for appointments not allowed by funding sources.
The parent portal provided by NPAWorks helps guardians monitor their child’s upcoming appointments, electronically sign-off approvals, view session notes, and add comments. It also offers integration with several third-party applications, including ADP, Paychex, Sage, and Insperity.
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Reviews
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- Industry: Mental Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great ABA software
Reviewed on 2022/02/17
My experience and my present time with NPA has been great! I have been using this for 3 years and I...
My experience and my present time with NPA has been great! I have been using this for 3 years and I like the easy flow of entering my appointments and pulling my reports. I have a great relationship with my case person for my account and that is a comfort to me, I can always depend on him to help. He also let's me know if anything has to be re-summitted or if any problems come up.
Pros
It is easy to use and if you run into any problems you have a case person for your account to help and you have a help service department to also help if needed.
I get all my billing done and all my claim information and authorization all at my fingertips. It is a great software and I love it!
Cons
I would like to be able to delete terminated staff from the drop box when adding appointments
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Decades of Success
Reviewed on 2022/02/22
I was not exactly happy initially with the monthly fee but it has saved us so much in admin costs...
I was not exactly happy initially with the monthly fee but it has saved us so much in admin costs and associated HR costs. The very fact that everything is stored in one place is awesome
Pros
We have been using this platform for 14 years and we continue to appreciate its functionality and ease of use. Every single employee uses this daily. Its accurate and prevents over scheduling of staff and patients.
Cons
We appreciate the adding of new features each year.
The only Con I can identify is that the customer service dipped when the original company was bought out. We were one of the original users of NPAWorks and definitely saw a difference. It appears that they are rebounding but I do miss the original set of organizers.
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Limited Access to your own data and Zero customer support
Reviewed on 2023/09/07
Terrible. I do not recommend NPAWorks/WebABA/Code Metro
Terrible. I do not recommend NPAWorks/WebABA/Code Metro
Pros
Scheduling piece is adequate. Somewhat user friendly for scheduling team.
Cons
You can not query your own data. Your only access to your data is through their delivered reports. They will tell you in their sales presentation that you can request your own reports but you can not. They will not produce the reports for you. You also do not have access to copy (and edit) any security roles. You have submit a customer service ticket. However... They DO NOT allow you to contact or call anyone in customer support. You have to wait on their reply which can take WEEKS! And even when they do reply they will often say they can not do things when I know for a fact that they can. I am the owner and I have no access to these critically needed data and security in a timely manner. All of this and I pay $10,000 a month for 400 employees!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Npa
Reviewed on 2022/02/22
Easy to use and hardly have issues
Easy to use and hardly have issues
Pros
Easy to use, can use it on my phone or computer.
Cons
Can only see more details on client profile and mine on the computer and not phone
- Industry: Individual & Family Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to used
Reviewed on 2022/02/17
Pros
Is easy to used, and I like to see the information like in a excel.
Cons
Maybe, just asked to many times to be sure to save.
NPAWorks FAQs
Below are some frequently asked questions for NPAWorks.Q. What type of pricing plans does NPAWorks offer?
NPAWorks offers the following pricing plans:
- Starting from: US$100.00/month
- Pricing model: Subscription
- Free Trial: Available
Please contact Therapy Brands directly for pricing information.
Q. Who are the typical users of NPAWorks?
NPAWorks has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does NPAWorks support?
NPAWorks supports the following languages:
English
Q. Does NPAWorks support mobile devices?
NPAWorks supports the following devices:
Q. What other apps does NPAWorks integrate with?
NPAWorks integrates with the following applications:
Catalyst, Paychex Flex, Paycom, Paylocity, QuickBooks Payroll
Q. What level of support does NPAWorks offer?
NPAWorks offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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