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PiPcall

PiPcall

4.4 (12)
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The complete business phone system made mobile
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About PiPcall

PiPcall is a business phone system designed to help employees manage business calls on android and iOS devices using a global system for mobile communications (GSM) network. It offers an online portal, which enables managers to add or remove phone numbers, track calls, manage users, and gain insights into employee activities.

PiPcall allows administrators to allocate mobile or landline numbers and call/text plans to employees for different durations. Users can utilise a dedicated contacts directory to capture, store, and categorize business and personals contacts in a centralized repository for future reference. Employees can utilize the do not disturb (DND) functionality during off-hours to divert incoming calls to their business voicemail accounts.

PiPcall offers an API, which lets businesses integrate the system with various telephony and private branch exchange (PBX) systems. Supervisors can also use the application to invite new users via email or remove existing users and retain the number allocated to them.

Key benefits of PiPcall

Your desk phone, on your personal smartphone - All your business phone features accessible from a ground-breaking mobile app, optimised for high quality carrier-grade calls over the mobile voice network at no cost to the user.

Maximum business mobility with our PiPoffice cloud platform - Our fully supported cloud-based platform is customisable to your needs. Features include: call recording, ring groups, analytics and CRM integration.

Work anywhere, with everyone - Delivering maximum business mobility and the real freedom to work anywhere, connecting with colleagues, customers or prospects is easier than ever before, wherever you need to work.

Images

PiPcall Software - Get desk phone features in a softphone app without compromising on call quality
PiPcall Software - The PiPcall phone system includes desktop apps and desk phone support, giving staff access to business phone features across multiple endpoints using the same number.
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Starting Price

£8.00
month
US$40.00
month

Pricing Options

Free version
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Free version
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Features

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Integrations

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Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.4 /5
(12)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support
4.5/5

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Showing 5 reviews of 12 Read all reviews
Showing 5 reviews of 12
John
Overall rating
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Brilliant Experience

Reviewed on 2023/07/07

Before we implemented PiPcall we had no way of measuring the outbound activity of our sales team. ...

Before we implemented PiPcall we had no way of measuring the outbound activity of our sales team. Sales strategy in this area was dictated by gut feel as opposed to data. Deploying PiPcall has enabled us to create a culture of healthy competition in the team resulting in higher outbound activity levels. The data we now measure has enabled us to deploy measurable KPI's for our team and underpins the data driven and scientific way we now execute in this part of the business.

Pros

There is a complete functional fit between our requirements and the PiPcall system. The transparency it gives us around our outbound sales activity not only helps create a culture of healthy competition within the team, but is also used to underpin our sales strategy and execution. The product is very user friendly and intuitive and was very low effort to integrate with our existing business processes.

Cons

The only way I think the product could be improved is by enabling customisation on the dashboard reporting screen and the ability to completely automate the report tool, enabling you to set up reports automatically that would be sent to you at variable cadences set by the administrator. You can still pull the reports out of the tool that you need, but it is a manual process.

Nick
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great team, great support, great service.

Reviewed on 2023/03/17

At one stage I had lost access to my control panel with my old supplier and I was really worried I...

At one stage I had lost access to my control panel with my old supplier and I was really worried I may even lose my numbers. PipCall reassured me and I no longer have that black hole feeling that my voip numbers are at risk.

Pros

I ported in all my old numbers and PiPcall handled that for me going to multiple sources to get them. I went from a very flakey supplier to a guaranteed personal and attentive service who respond to emails and calls in a timely manner.

Cons

No cons. Really impressed and recommend many of my clients to use the service too.

Alternatives Considered

Aircall

Reasons for Choosing PiPcall

No brainer - good service great price.

Reasons for Switching to PiPcall

Aircall look very good but with all silicone valley darlings I expect the price to rise at varying stages of business development and I do not want to be in that trap.
Ben
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Honest Review

Reviewed on 2023/03/29

I started to write an in depth review of my experience with pip call but It started to be far too...

I started to write an in depth review of my experience with pip call but It started to be far too long. If you want the most basic of basic services and you never need to contact their customer support, you might get on well with this service but for the same price or just a little more, there are a dozen better companies. PipCall have no interest in helping you set anything up on any level and their customer services talk to you like youre stupid if you have even the most technical of questions. This isnt the first VoiP service I have used but it is by far the most basic and frustrating. If you want a number that people can call and nothing else, then go for it. Otherwise, go elsewhere.

Pros

It was cheap but thats fine as I didnt want much.

Cons

Poor service, basic app, everything outside of the absolute bare minimum felt like a chore. Nothing updated on your account, had to email customer services to confirm everything as I couldnt see it with my own eyes. Everything I wanted was basically confirmed with "trust me bro"

Ali
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great growing company with a unique take on small business phone management

Reviewed on 2022/08/22

Fantastic company with great staff who are flexible to your needs which is important for me when...

Fantastic company with great staff who are flexible to your needs which is important for me when choosing a product so key to our business.

Pros

The call routing over GSM is a great touch which gives superior quality over even the best VOIP connections. The fact the team were happy to setup to my specifications and took the time at short notice to hop onto multiple calls with me. Nothing is too mcuch trouble.

Cons

There are a few features I would like to have exposed on the app but everything I raised was in the pipeline or immediately addressed. I had a small issue importing contacts but the guys were on it and sorted this for me

Alternatives Considered

Aircall and Yay

Reasons for Choosing PiPcall

Because the call quality and the solutions to remedy this were not effective. Circleloop is an excellent product but with the team expanding and more complex workflows we needed to re-evaluate.

Switched From

CircleLoop

Reasons for Switching to PiPcall

Call quality, support and personalisation services offered to ensure we had exactly what was required.
Bronte
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Good service and supportive team

Reviewed on 2022/02/24

Very good service, easy to use, and good customer support.

Very good service, easy to use, and good customer support.

Pros

Desktop app easy to use, good quality of calls, admin panel easy to manage, and good customer support.

Cons

Mobile app is basic. Difficult to manage/maintain voicemail admin (recording/changing messages).

Showing 5 reviews of 12 Read all reviews

PiPcall FAQs

Below are some frequently asked questions for PiPcall.

PiPcall offers the following pricing plans:

  • Starting from: £8.00/month
  • Pricing model: Subscription
  • Free Trial: Available

PHONE SYSTEM - £7.50 per user, per month Implement a flexible cloud-based business phone system that supports a wide range of business communication needs. ✓ Virtual phone number ✓ Unlimited calls to UK landlines & mobiles ✓ Mobile app, desktop app and desk phone ✓ SMS ✓ Phone system features: Business numbers, CRM integration, call recording, ring groups, voicemail to email, IVR and greeting plus more ✓ Free training and call journey setup ✓ Admin portal NUMBER & CALL PLAN - £5 per user, per month Use your smartphone to call and text from another number. The app is compatible with Android and iOS devices. ✓ Virtual phone number ✓ Unlimited calls to UK landlines & mobiles ✓ Mobile app ✓ SMS ✓ Voicemail ✓ Do-not-disturb ✓ Contacts directory ✓ Call history ✓ Admin portal

PiPcall has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

PiPcall supports the following languages:

English

PiPcall supports the following devices:

Android (Mobile), iPhone (Mobile)

PiPcall integrates with the following applications:

Bullhorn ATS & CRM, HubSpot CMS Hub, HubSpot CRM, Pipedrive, SugarCRM, Vtiger CRM, Zendesk Suite, Zoho BackToWork

PiPcall offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for PiPcall.

Folder icon VoIP Software
Folder icon Business Phone Systems
Folder icon Softphone Software