About Userlist

Userlist is a cloud-based customer engagement platform that enables enterprises to onboard clients and streamline communication by sending behavior-based notifications to a targeted group via emails or text messages. Features include embedded templates, reusable snippets, worksheets, repeatable campaigns, open and click tracking.

The software helps administrators manage multiple user profiles on the dashboard, view their activity timelines, and filter them based on their properties and events. Businesses can create full-text campaigns to contact users, create message content using the WYSIWYG editor, and add customer data using liquid tags. With its broadcast functionality, marketers can announce newsletters, announcements, and policy updates to the entire user list or specific groups.

Userlist offers API-based integration, which allows users to transfer data as JSON and perform server-side and client-side tracking. Marketing teams can create customer segments, track user counts and percentages, and trigger automated campaigns when users join or leave segments. Team members can also share article links and promote products through in-app messages.

Devices

Business size

S M L

Markets

United States, Canada, Australia, China, India and 4 others, Japan, Germany, Brazil, Mexico

Supported Languages

English

Images

Userlist broadcasts
Userlist user management
Userlist message editing
View 4 more
Userlist screenshot: Userlist broadcasts Userlist screenshot: Userlist user management Userlist screenshot: Userlist message editing

Features

Total features of Userlist: 23

  • API
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Behavior Tracking
  • Campaign Management
  • Click Tracking
  • Communication Management
  • Contact Database
  • Customer Segmentation
  • Data Filtering
  • Email Notifications
  • Event Triggered Actions
  • Feedback Collection
  • Instant Messaging
  • Lifecycle Management
  • Tagging
  • Template Management
  • Text Editing
  • Third Party Integration
  • Timeline Management
  • User Management
  • WYSIWYG Editor

Alternatives

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Pipedrive

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#2 Alternative to Userlist
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Freshdesk

4,5
#3 Alternative to Userlist
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Salesforce Service Cloud

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#4 Alternative to Userlist
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Reviews

Overall rating

5 /5
(6)
Value for Money
5/5
Features
4,8/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 6
Jonny P.
Overall rating
  • Industry: Online Media
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexible marketing automation for software startups

Reviewed on 2020/09/28

Pros

Userlist is a great tool that allows you to build compelling email sequences to nurture and engage your customers and trial users without getting too bogged down in the nitty gritty of marketing automation.
When using competing tools I had a tendency to overthink my behaviour based emails, but Userlist's slick and simple design allows me to focus on what matters - creating emails that really engage users on my site.
Yet the apparently simplicity is deceptive - under the hood there's plenty of power and flexibility to get clever with your sequences when you want to, while keeping things simple and intuitive for your everyday campaigns

Cons

I'd like a little more details in the reporting over time

Response from Userlist

Thanks so much for this great review, Jonny. We're thrilled to have you as a customer

Aaron Q.
Overall rating
  • Industry: Sports
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, Great Team

Reviewed on 2020/09/22

We've had a very good experience with Userlist. Because their marketing website did such a good job...

We've had a very good experience with Userlist. Because their marketing website did such a good job laying out what was possible with the tool, we've been able to accomplish everything we set out to do. And we're excited to expand our use in the future.

Pros

- Easy to use
- Well-designed interface
- Excellent documentation and helpful guides
- Personal customer support
- All the features you need without the fluff/complexity of most software

Cons

No real cons that I can think of. This category of software always involves a decent amount of work to get things up and running, but they made that process easy for us.

Response from Userlist

Thank you so much for trusting your customer messaging with us, Aaron. It's a pleasure to have you as a customer at Userlist!

Warmest regards, Jane & Benedikt.

Michael K.
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great tool for sending automated messages to your customers based on their usage.

Reviewed on 2020/11/12

Pros

UserList is such a great tool to build automatic email sequences based on customer's behaviour. Integrating into our systems was super easy and they have a great API to send customer data like custom events and such. We also use it to send email newsletter broadcasts to all our customers

Before we used Intercom but we weren't happy with that at all and way too expensive. After implementing UserList the software was paying for itself already after a couple of days. Conversions went up and expansion revenue kicked in.

UserList is very easy to use and looks wonderful. The messages that my customers are seeing look great as well.

Cons

Nothing I can think of right now. UserList has all the features we need right now. It is also cheaper than the alternatives.

Response from Userlist

Thank you so much for this great feedback, Michael. It's been a pleasure to have you as a customer over the years!

Christian G.
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The only and best emailing platform built for SaaS founders

Reviewed on 2020/09/22

Pros

Userlist was trivially easy to integrate in my Rails app, made setting up all the onboarding emails I knew I should've been doing all along a breeze, and makes it fun to test new ideas without needing to redeploy my entire application. It's amazing!

Cons

I think there's an opportunity for Userlist to be going through their users campaigns and offering consulting to improve results.

Response from Userlist

Thank you so much for the review and the feedback, Christian. It's been amazing to have you as a customer.

Warmest regards, Jane & Benedikt.

Ruben G.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Userlist is easily the best customer messaging tool for SaaS

Reviewed on 2020/09/23

Pros

We've been using Userlist for a while now and compared to alternatives, we had a much easier time implementing it and getting started. Userlist has a great API and very nice user interface.

We were quickly able to implement several emails based on specific customer events (or lack of activity) which helped us improve user engagement. Additionally, we use Userlist to announce new features and the emails always look great.

Cons

Nothing that I can think of. Everything from features to pricing is exactly what we were looking for.

Response from Userlist

Thanks so much for the detailed review, Ruben. We're honored to have you as a customer!

Showing 5 reviews of 6 Read all reviews

Userlist FAQs

Below are some frequently asked questions for Userlist.

Userlist offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Userlist offers a 14-day free trial for new users, after which the pricing starts at $99/month for up to 5,000 users.

Userlist offers the following features:

  • Analytics
  • Communication Management
  • Contact Database
  • Feedback Collection
  • Onboarding

Userlist has the following typical customers:

Small Business, Mid Size Business

Userlist supports the following languages:

English

We do not have any information about what devices Userlist supports

Userlist integrates with the following applications:

Segment

Userlist offers the following support options:

Online Support, FAQs, Knowledge Base, Phone Support, Video Tutorials

Related categories

See all software categories found for Userlist.