About OTO

OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.

OTO’s AI-powered voice intelligence solution DeepTone provides businesses with speaker insights, acoustic insights, emotional sentiment, and behavior analysis. It can be used by developers when building mobile apps or data analytics dashboards to provide end users with voice analysis. The solution analyzes acoustic signals in real time in order to provide users with a wide range of insights. It can be used by call centers to monitor calls and gain insight into both agent performance and customer sentiment.

The OTO API offers a range of deployment options but is best suited for on-premise applications.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English

Images

Deeptone Speech Detection
Deeptone Gender Detection
Deeptone Emotion Detection
Deeptone Energy Detection
View 5 more
OTO video
OTO screenshot: Deeptone Speech Detection OTO screenshot: Deeptone Gender Detection OTO screenshot: Deeptone Emotion Detection OTO screenshot: Deeptone Energy Detection

Features

Total features of OTO: 20

  • API
  • Ad hoc Reporting
  • Analytics
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Customer Segmentation
  • Customizable Reporting
  • Feedback Collection
  • IVR / Voice Recognition
  • Multi-Language
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Self-Learning
  • Sentiment Analysis
  • Surveys & Feedback
  • Third Party Integration
  • Two-Way Audio & Video
  • Visual Analytics

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Reviews

Overall rating

5 /5
(1)
Value for Money
0/5
Features
5/5
Ease of Use
5/5
Customer Support
0/5

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Showing 1 review
Aditya P.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Perfect & Easy to use. - Strongly recommended.

Reviewed on 2021/01/18

Pros

Being a student, researching in a similar field of Speech Emotion Recognition/ Behavioural AI, I am really impressed with the product. I tried some labeled use-cases with DeepTone to find out results and compared them with original labels. Here are the things I liked the most about DeepTone.
1. The user interface. I found it really very interactive and easy to use. It raises your interest in the product.
2. Classification of Speech, Music, or Silence works completely fine. The voice model provides the results with high accuracy. 3. Classification of the voice of male or female provides accurate results.
4. The mapping of the energy of the speaker always shows correct results. I feel it gives more understanding of recognizing user behavior or behavior. 5. The best part is emotion recognition. I found it really amazing, which classifies the speech according to user behavior i.e. Happy, Irritated, Neutral, or Tired. I found emotion recognition of the DeepTone voice model works with great precision.

Overall I think, this product can be the best option to find out customer behavior and it can be a really useful tool for reaching out to target customers. I surely recommend this to fellow businesses/customers.

Cons

Only one thing concerning I realized, sometimes the DeepTone model gives confusing results in emotions (Specifically Irritated voice and Happy voice) with high-energy tones. I think the doors are open for improvement in this type of scenario and it can also be an area of research. Overall I am really happy with the product.

OTO FAQs

Below are some frequently asked questions for OTO.

OTO offers the following pricing plans:

  • Starting from: US$100,00/month
  • Pricing model: Subscription
  • Free Trial: Available

OTO.ai is available on pay-as-you-go and monthly subscription plans, as follows: Starter (pay-as-you-go): $0.60 / processed hour Pro: $ 100 / month or $0.20 / processed hour

OTO offers the following features:

  • Analytics
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Customer Segmentation
  • Feedback Collection
  • IVR / Voice Recognition
  • Multi-Language
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Self-Learning
  • Sentiment Analysis
  • Surveys & Feedback
  • Third Party Integration
  • Two-Way Audio & Video

OTO has the following typical customers:

Large Enterprises, Public Administrations, Mid Size Business

OTO supports the following languages:

English

We do not have any information about what devices OTO supports

We do not have any information about what integrations OTO has

OTO offers the following support options:

Phone Support, Forum, Knowledge Base, Online Support, Video Tutorials

Related categories

See all software categories found for OTO.