About OTO
OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.
OTO’s AI-powered voice intelligence solution DeepTone provides businesses with speaker insights, acoustic insights, emotional sentiment, and behavior analysis. It can be used by developers when building mobile apps or data analytics dashboards to provide end users with voice analysis. The solution analyzes acoustic signals in real time in order to provide users with a wide range of insights. It can be used by call centers to monitor calls and gain insight into both agent performance and customer sentiment.
The OTO API offers a range of deployment options but is best suited for on-premise applications.
Pricing starting from:
US$100,00/month
- Free Trial
- Subscription
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$100,00/month
- Free Trial
- Subscription
Images

Features
Total features of OTO: 20
- API
- Ad hoc Reporting
- Analytics
- Call Monitoring
- Call Recording
- Call Reporting
- Customer Segmentation
- Customizable Reporting
- Feedback Collection
- IVR / Voice Recognition
- Multi-Language
- Performance Management
- Performance Metrics
- Predictive Analytics
- Self-Learning
- Sentiment Analysis
- Surveys & Feedback
- Third Party Integration
- Two-Way Audio & Video
- Visual Analytics
Alternatives
Yellow Messenger
SensrTrx
Pypestream
CallMiner Eureka
Reviews
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Write a Review!- Industry: Information Technology & Services
- Company size: Self Employed
- Used Other for Free Trial
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Perfect & Easy to use. - Strongly recommended.
Reviewed on 2021/01/18
Pros
Being a student, researching in a similar field of Speech Emotion Recognition/ Behavioural AI, I am really impressed with the product. I tried some labeled use-cases with DeepTone to find out results and compared them with original labels. Here are the things I liked the most about DeepTone.
1. The user interface. I found it really very interactive and easy to use. It raises your interest in the product.
2. Classification of Speech, Music, or Silence works completely fine. The voice model provides the results with high accuracy. 3. Classification of the voice of male or female provides accurate results.
4. The mapping of the energy of the speaker always shows correct results. I feel it gives more understanding of recognizing user behavior or behavior. 5. The best part is emotion recognition. I found it really amazing, which classifies the speech according to user behavior i.e. Happy, Irritated, Neutral, or Tired. I found emotion recognition of the DeepTone voice model works with great precision.
Overall I think, this product can be the best option to find out customer behavior and it can be a really useful tool for reaching out to target customers. I surely recommend this to fellow businesses/customers.
Cons
Only one thing concerning I realized, sometimes the DeepTone model gives confusing results in emotions (Specifically Irritated voice and Happy voice) with high-energy tones. I think the doors are open for improvement in this type of scenario and it can also be an area of research. Overall I am really happy with the product.
OTO FAQs
Below are some frequently asked questions for OTO.Q. What type of pricing plans does OTO offer?
OTO offers the following pricing plans:
- Starting from: US$100,00/month
- Pricing model: Subscription
- Free Trial: Available
OTO.ai is available on pay-as-you-go and monthly subscription plans, as follows: Starter (pay-as-you-go): $0.60 / processed hour Pro: $ 100 / month or $0.20 / processed hour
Q. What are the main features of OTO?
OTO offers the following features:
- Analytics
- Call Monitoring
- Call Recording
- Call Reporting
- Customer Segmentation
- Feedback Collection
- IVR / Voice Recognition
- Multi-Language
- Performance Management
- Performance Metrics
- Predictive Analytics
- Self-Learning
- Sentiment Analysis
- Surveys & Feedback
- Third Party Integration
- Two-Way Audio & Video
Q. Who are the typical users of OTO?
OTO has the following typical customers:
Large Enterprises, Public Administrations, Mid Size Business
Q. What languages does OTO support?
OTO supports the following languages:
English
Q. Does OTO support mobile devices?
We do not have any information about what devices OTO supports
Q. What other apps does OTO integrate with?
We do not have any information about what integrations OTO has
Q. What level of support does OTO offer?
OTO offers the following support options:
Phone Support, Forum, Knowledge Base, Online Support, Video Tutorials
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