Stratifyd

Augmented intelligence (AI) and data analytics platform

About Stratifyd

Stratifyd is an augmented intelligence and data analytics platform designed to help businesses collect, analyze, and visualize unstructured and structured customer data in real-time. Customer care representatives can develop call transcripts by applying AI modeling, natural language processing, and acoustic modeling capabilities and analyze various voice metrics such as call length, talk rate, energy level, and more.

Using Stratifyd’s text analytics module, customer experience (CX) representatives can categorize and manage unstructured feedback and improve customer experience with the brand. The platform allows managers to gain insights into customer journeys and sentiments, configure workflows, and generate custom reports. Administrators can use the application to measure ROI, create predictive models, analyze inbound customer support interaction data across multiple channels.

Stratifyd offers an API, which lets businesses integrate the system with several third-party platforms such as Mailchimp, Google Analytics, Facebook, Slack, Intercom, Slack, Customer.io, Drift, Salesforce, and more. Other features include anomaly detection, compliance management, data import/export, collaboration, data warehouse management, and reporting.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Stratifyd contact center survey
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Features

Total features of Stratifyd: 33

  • API
  • Analytics
  • Business Analysis
  • Business Intelligence
  • Call Recording
  • Customer Experience Management
  • Customer Service Analytics
  • Customizable Reporting
  • Data Capture and Transfer
  • Data Extraction
  • Data Format Management
  • Data Import
  • Data Import/Export
  • Data Mapping
  • Data Profiling
  • Data Storage Management
  • Data Synchronization
  • Data Transformation
  • Data Visualization
  • Engagement Analytics
  • Multiple Data Sources
  • Predictive Analytics
  • ROI Analytics
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Sales Analytics
  • Sentiment Analysis
  • Speech to Text
  • Status Reporting
  • Third Party Integration
  • Visual Analytics

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Stratifyd FAQs

Below are some frequently asked questions for Stratifyd.

Stratifyd offers the following pricing plans:

  • Starting from: US$1 000,00/year
  • Pricing model: Subscription
  • Free Trial: Not Available

Stratifyd pricing starts at $1000/year/user.

Stratifyd offers the following features:

  • Call Recording
  • Customer Experience Management
  • Sentiment Analysis

Stratifyd has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Stratifyd supports the following languages:

English

We do not have any information about what devices Stratifyd supports

Stratifyd integrates with the following applications:

Customer.io, Drift, Facebook, Gmail, Google Analytics, Indeed, Mailchimp, Optimizely, Slack, Twitter

Stratifyd offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials

Related categories

See all software categories found for Stratifyd.