Dusk FSM

4.8 (22)
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Your single pane of glass for field service management

About Dusk FSM

Create amazing customer experiences

When you and your team have the visibility and tools to keep work flowing it creates better experiences for you, your team, and your customers.

If you are sending individuals and teams to customer locations, then Dusk Field Service Management will make it easier for you to schedule, dispatch, track, and invoice work every day. Dusk FSM is Field Services Management reimagined!

With Dusk FSM unlock:

Power - Create better operations by automating how you schedule and dispatch work

Visibility - Make it easy to manage teams and communicate progress to customers

Control - Improve data quality, power better communications, and keep jobs on schedule

Value - Increase cash flow by automating closeout-to-invoice cycles

Whether you schedule work in the app or on your operations dashboard, your team will be able to communicate work status, progress, and challenges in real time. The app even provides turn-by-turn navigation and an advanced scheduler to make sure everyone knows where to go and when to be there.

Managing field service operations with multiple tools, spreadsheets, and manual processes is complex and inefficient. It almost always results in incorrect and out-of-sync data. Dusk FSM is your single pane of glass; all of your jobs, projects and team communications are integrated into one single platform. For your business, that means better data, better work, and better results.


Key benefits of Dusk FSM

Happy customers - improve visibility & communications as work is performed and completed

Increased ROI - streamline operations and schedule follow-on work from the field

Improve cash flow - closeout work in real-time to get paid faster

Unlock efficiencies - send workers to the highest priority jobs first

Integrated workflows - automate work from your CRM and reduce manual processes

Data Quality - do more with the data you capture. Ask us how!

Stay compliant - Improved adherence and KPI/SLA targets met


Images

Dusk FSM Software - Easily see your field services work for the day, week or month and plan accordingly.
Dusk FSM Software - Clean, fast and simple task summaries with editing of field tasks available for easy reassigning.
Dusk FSM Software - Assign your own colours based on your Dispatchers, work types or resources.
Dusk FSM Software - Design the mobile and office forms that meet your specific requirements with an easy drag 'n' drop canvas.
Dusk FSM Software - AI Assistant and guided walkthrough wizards are available any time to get you started or for a refresher.
Dusk FSM Software - Resource conflicts resolved easily with our multi view Project Management module. Views include Kanban, Task list, Gantt and configurable Risk Management.
Dusk FSM Software - Automate your work at the click of a button with easy drag 'n' drop planning and scheduling
Dusk FSM Software - Multi Dashboard views of your field jobs based on permissions for easily identification and resolution of exceptions
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Dusk FSM Software - Easily see your field services work for the day, week or month and plan accordingly.
Dusk FSM Software - Clean, fast and simple task summaries with editing of field tasks available for easy reassigning.
Dusk FSM Software - Assign your own colours based on your Dispatchers, work types or resources.
Dusk FSM Software - Design the mobile and office forms that meet your specific requirements with an easy drag 'n' drop canvas.
Dusk FSM Software - AI Assistant and guided walkthrough wizards are available any time to get you started or for a refresher.
Dusk FSM Software - Resource conflicts resolved easily with our multi view Project Management module. Views include Kanban, Task list, Gantt and configurable Risk Management.
Dusk FSM Software - Automate your work at the click of a button with easy drag 'n' drop planning and scheduling
Dusk FSM Software - Multi Dashboard views of your field jobs based on permissions for easily identification and resolution of exceptions

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Reviews

Overall rating

4.8 /5
(22)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.9/5

Already have Dusk FSM?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 22
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The solution to our automation problem

Reviewed on 2023/12/21

Pros

It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x.

Cons

Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system.

Alternatives Considered

ServicePower and Zuper

Reasons for Choosing Dusk FSM

The existing system was extremely expensive by comparison and did not perform either well enough either out of the box or with development. It was not cost effective to use.

Switched From

ServicePower

Reasons for Switching to Dusk FSM

They could not fulfill basic requirements of the business or integrate with other business systems.

Response from Dusk Mobile

Thanks for the review and we appreciate the kind words. We enjoy working closely with our customers to close any small gaps to ensure optimal solution fit. You and the team were a pleasure to work with. Happy holidays!

Raoul
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Dusk FSM - helping us run operations efficiently

Reviewed on 2024/11/11

Highly positive and would definitely refer. I love their speed of response and innovation to...

Highly positive and would definitely refer. I love their speed of response and innovation to customize rapidly. Their project management capabilities distinguish them from anyone else in the market

Pros

I love the fact that Dusk FSM has not only field service management capabilities, but also overall project management and time & attendance management, making it a more comprehensive tool. It allows us to schedule, dispatch and track work orders and optimize resource allocation to get more efficiency. Also it is quite customizable and is very mobile friendly. Some alternates told us 5-6 months for some customization, while Dusk did it in < 3 weeks.

Cons

There are very few things I don't like. As with every operational system, there is a learning curve and change management needed for the work processes, which can be a hindrance to a successful deployment. Also offline capability for all operational systems can be improved.

Response from Dusk Mobile

Thanks so much for the review! Appreciate the feedback too, your team are great to work with!

Audrey
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Review of dusk

Reviewed on 2023/07/20

Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to...

Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless.

Pros

The highly customisable form and report builder

Cons

Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in.

Response from Dusk Mobile

Thanks for writing a review and the feedback is appreciated. For the heading and word limit, unfortunately we don't have control over the review site but I have passed that on to our Account Manager.

Agree with you on the syncing jobs, which we were able to trace back to an address issue on a Client and resolve during your trial.

Taken onboard with the feedback on what to do, we're always looking for areas to improve and will action it. Thanks again for your review and glad you enjoyed the experience with our Customer Success Team!

Ethan
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A game-changer for centralized communications and company-wide visibility into operations

Reviewed on 2023/03/30

It's been a great experience. We were managing our field teams with a couple of tools and a lot of...

It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier.

Pros

Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP.

Cons

I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.

Alternatives Considered

Procore, Housecall Pro, Jobber, Zuper and Salesforce Sales Cloud

Reasons for Switching to Dusk FSM

Dusk's team seemed genuinely interested in helping us solve the problems we were having. They worked to understand our business and explained how we could best use the platform. It was also the best priced option that could do everything we were looking for.

Response from Dusk Mobile

Thanks for the review Ethan! A fascinating business and challenges that I'm glad we've been able to help you solve. See you again next month!

Ray
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best of Both Worlds With Room To Scale

Reviewed on 2021/11/19

Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we...

Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone.

Pros

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all.

Cons

The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.

Alternatives Considered

Microsoft Project, ServiceM8, Hive and Smartsheet

Reasons for Switching to Dusk FSM

Dusk was the only product on the market for Ozone that would allow us to seamlessly bring sales, operations and field management in a viewable accountable situation from office staff to field staff all in one dashboard. Love it!

Response from Dusk Mobile

Thanks for the feedback Ray and your skills in setting the platform up were most impressive. We've enjoyed working with you through the trial and excited to have you and the team onboard as full paid customers.

Showing 5 reviews of 22 Read all reviews

Dusk FSM FAQs

Below are some frequently asked questions for Dusk FSM.

Dusk FSM offers the following pricing plans:

  • Starting from: US$0.00
  • Pricing model: Free Version
  • Free Trial: Available

The Dusk FSM has 4 tiers of pricing. Launch is our Free plan for up to 10 staff Essentials is designed for small teams up to 20 staff Growth is designed for mid sized teams up to 50 staff Enterprise is for large teams with bespoke pricing available. Please contact Dusk Mobile for this. Professional services, add on's and customizations are available on request.

Dusk FSM has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dusk FSM supports the following languages:

English

Dusk FSM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Dusk FSM integrates with the following applications:

Bitbucket, Cumulocity, Dropbox Business, FLS VISITOUR, Google Maps, HubSpot CMS Hub, HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Jira, Mapbox, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Project, Microsoft SharePoint, OneDrive, Pronto Xi, QuickBooks Online, Reckon One, Reckon Payroll, Slack, Stripe, Trello, Xero

Dusk FSM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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