Intelligent Operations Platform

Field service and workforce management platform

About Intelligent Operations Platform

Intelligent Operations Platform (IOP) by Dusk Mobile is a SaaS workforce management platform that enables organisations from small to large across office and field to run their operations safely and more efficiently. Manage, jobs, employees, contractors, customers, and suppliers in a unified manner.

The application enables managers to allocate resources and view progress of active jobs in real-time through Gantt chart, calendar, and map views. Field supervisors can prioritize tasks, set up constraints, and track completion status through colored indicators. Users can also drag-and-drop elements within the form builder’s WYSIWYG interface and create custom forms for field data collection and inspection. Its dashboard allows stakeholders to visualize profitability, SLAs or work issues and schedule reports for staff.

Intelligent Operations Platform offers integration with various third-party applications such as HubSpot CRM, Slack, MYOB, Microsoft Excel, Dropbox, and more. Administrators can configure timesheets according to project requirement, perform resource forecasting, record expenses, and track the time spent. It also offers a host of other features such as timestamps, route optimization, geofencing, data import, workflow automation, and dispatch.

Pricing starting from:

A$19,00/month

  • Free Trial
  • Subscription

Key benefits of Intelligent Operations Platform

Design the IOP around your data and processes, not the other way around
Drag and Drop design throughout the IOP
Validate your process before building the business case
Easy connectivity to your source systems, or file uploads at the click of a button

Devices

Business size

S M L

Pricing starting from:

A$19,00/month

  • Free Trial
  • Subscription

Images

Assign your own colours based on your planners, work types or resources
Easily see your work for the day, week or month and plan accordingly
Clean, fast and simple job summaries with editing of field data available
Automate your work at the click of a button with easy drag 'n' drop planning and scheduling
Design the forms to meet your requirements, not the other way around.
Multi view Project Management module including Kanban, Task View, Gantt and configurable Risk Management.
Easily assign tasks in the field to team members.
View 8 more
Intelligent Operations Platform video
Intelligent Operations Platform screenshot: Assign your own colours based on your planners, work types or resources Intelligent Operations Platform screenshot: Easily see your work for the day, week or month and plan accordingly Intelligent Operations Platform screenshot: Clean, fast and simple job summaries with editing of field data available Intelligent Operations Platform screenshot: Automate your work at the click of a button with easy drag 'n' drop planning and scheduling Intelligent Operations Platform screenshot: Design the forms to meet your requirements, not the other way around. Intelligent Operations Platform screenshot: Multi view Project Management module including Kanban, Task View, Gantt and configurable Risk Management. Intelligent Operations Platform screenshot: Easily assign tasks in the field to team members.

Features

Total features of Intelligent Operations Platform: 133

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Audit Management
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Billable Items Tracking
  • Billing & Invoicing
  • Budgeting/Forecasting
  • CRM
  • Calendar Management
  • Clock In / Out
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contract/License Management
  • Contractor Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Signature
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Profiles
  • Employee Scheduling
  • Employee Self Service
  • Employee Time Tracking
  • Equipment Maintenance
  • Expense Tracking
  • File Storage
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Full Text Search
  • GPS
  • Gantt/Timeline View
  • Geographic Maps
  • Historical Reporting
  • Inventory Control
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Forecasting
  • Leave Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Merchandise Management
  • Messaging
  • Mobile Access
  • Multi-Location
  • Offline Access
  • Online Punch Card
  • Online Time Clock
  • Overtime Calculation
  • Payment Collection in the Field
  • Payroll Management
  • Performance Management
  • Performance Metrics
  • Preventive Maintenance
  • Prioritization
  • Process/Workflow Automation
  • Project Time Tracking
  • Projections
  • Punch card
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Appointments
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Allocation & Planning
  • Resource Management
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Salaried Employee Tracking
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Shift Swapping
  • Sick Leave Tracking
  • Skills Tracking
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Off Requests
  • Timesheet Management
  • Vacation/Leave Tracking
  • Variable Workforce
  • WYSIWYG Editor
  • Web Forms
  • Work Order Creation
  • Work Order Management
  • Workflow Management

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Reviews

Overall rating

5 /5
(7)
Value for Money
4,7/5
Features
4,9/5
Ease of Use
4,7/5
Customer Support
4,7/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 7
Dane S.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantstic product, wonderful team

Reviewed on 2021/03/31

Overall experience has been excellent, from concept through execution. We're very early into our...

Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.

Pros

The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.

Cons

What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.

Response from Dusk Mobile

Thanks so much for the review Dane and your feedback. We've enjoyed working with the team over the years and your collective feedback is what keeps us improving as a business and adding features, that translate to direct benefits into the platform.

Looking forward to more great years ahead. All the best for now!

Dominic B.
Overall rating
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Increased output

Reviewed on 2020/08/17

Pros

IOP's integration with our businesses exiting systems and processes made workflow and productivity increases immediately. The efficiency across the program from onboarding a task through to completion has enabled growth within our business and suported increased work load.

Cons

Coming up over 2 years since migrating to IOP, we are yet to encounter any issues to report on that would deter us from recommending this program to others.

Response from Dusk Mobile

Thank you for the review Dom, we love working with you and your team!

Lara B.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly Accommodating and Easy to Work With

Reviewed on 2021/03/23

IOP has given us flexibility in the way we collect information, and more efficiency with the...

IOP has given us flexibility in the way we collect information, and more efficiency with the collation of that information. IOP has helped streamline aspects of our business that we were struggling to manage.

Pros

This software allows our business to collect data from our field, with integrity and meaning. We are able to run our Field Force more efficiently, whilst also getting the best results for our Clients.

Cons

The administration to output using the software is quite detailed and intensive, however as a business, we made the decision to bring more administration in-house, so our users will have a better experience using the App.

Response from Dusk Mobile

Thanks for the review Lara and the team have really enjoyed working with you to deliver the project, a lot of fun!

Appreciate the feedback also, thank you!

Louis L.
Overall rating
  • Industry: Utilities
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

IOP Business Benefits

Reviewed on 2020/08/11

Our overall experience has been amazing as it has really help us stream line our program and...

Our overall experience has been amazing as it has really help us stream line our program and delivery governance to our customer.

Pros

The software was easily implemented and configured to meet the needs of the business. It is multi purposed to cover all streams of a program both internally and customer facing.

Cons

During the deployment and working with DUSK Mobile we had no negative experiences re IOP

Response from Dusk Mobile

Thank you for the great review Louis. You and you team have been superb to work with from the start. Looking forward to the continued growth!

Stephen P.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Web Site Setup and maintenance

Reviewed on 2020/08/14

Great, works well once established.

Great, works well once established.

Pros

The ease of setup by Dusk who lead us in a logical and systematic process which made it very easy to get to the end goal we wanted to achieve.

Cons

We were hands off and only looked at images or data until the completion; therefore we were not directly involved with the software just the end product.

Response from Dusk Mobile

Thanks for the kind review Stephen, you team made the process seamless and we're looking forward to delivering the next phase.

Showing 5 reviews of 7 Read all reviews

Intelligent Operations Platform FAQs

Below are some frequently asked questions for Intelligent Operations Platform.

Intelligent Operations Platform offers the following pricing plans:

  • Starting from: A$19,00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about Intelligent Operations Platform features

Intelligent Operations Platform has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Intelligent Operations Platform supports

Intelligent Operations Platform supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Intelligent Operations Platform integrates with the following applications:

Bitbucket, Dropbox Business, HubSpot CRM, Jira, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Project, OneDrive, Reckon One, Reckon One Payroll, SAP HANA, Salesforce Marketing Cloud, Slack, Stripe, Trello, Xero

Intelligent Operations Platform offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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