Dusk IOP

4.8 (21)
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Your single pane of glass for field service management

About Dusk IOP

Create amazing customer experiences

When you and your team have the visibility and tools to keep work flowing it creates better experiences for you, your team, and your customers.

If you are sending individuals and teams to customer locations, then Dusk Mobile's Intelligent Operations Platform (IOP) will make it easier for you to schedule, dispatch, track, and invoice work every day. Dusk IOP is Field Services Management reimagined!

With Dusk IOP unlock:

Power - Create better operations by automating how you schedule and dispatch work

Visibility - Make it easy to manage teams and communicate progress to customers

Control - Improve data quality, power better communications, and keep jobs on schedule

Value - Increase cash flow by automating closeout-to-invoice cycles

Whether you schedule work in the app or on your operations dashboard, your team will be able to communicate work status, progress, and challenges in real time. The app even provides turn-by-turn navigation and an advanced scheduler to make sure everyone knows where to go and when to be there.

Managing field service operations with multiple tools, spreadsheets, and manual processes is complex and inefficient. It almost always results in incorrect and out-of-sync data. Dusk IOP is your single pane of glass; all of your jobs, projects and team communications are integrated into one single platform. For your business, that means better data, better work, and better results.


Key benefits of Dusk IOP

Happy customers - improve visibility & communications as work is performed and completed

Increased ROI - streamline operations and schedule follow-on work from the field

Improve cash flow - closeout work in real-time to get paid faster

Unlock efficiencies - send workers to the highest priority jobs first

Integrated workflows - automate work from your CRM and reduce manual processes

Data Quality - do more with the data you capture. Ask us how!

Stay compliant - Improved adherence and KPI/SLA targets met


Images

Dusk IOP Software - Easily see your work for the day, week or month and plan accordingly
Dusk IOP Software - Clean, fast and simple task summaries with editing of field tasks available
Dusk IOP Software - Assign your own colours based on your planners, work types or resources
Dusk IOP Software - Design the forms to meet your requirements, not the other way around.
Dusk IOP Software - Wizards and walkthroughs to get started
Dusk IOP Software - Resource conflicts resolved easily with our multi view Project Management module. Views include Kanban, Task list, Gantt and configurable Risk Management.
Dusk IOP Software - Automate your work at the click of a button with easy drag 'n' drop planning and scheduling
Dusk IOP Software - Multi Dashboard views based on permissions for easily identification and resolution of exceptions
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Dusk IOP Software - Easily see your work for the day, week or month and plan accordingly
Dusk IOP Software - Clean, fast and simple task summaries with editing of field tasks available
Dusk IOP Software - Assign your own colours based on your planners, work types or resources
Dusk IOP Software - Design the forms to meet your requirements, not the other way around.
Dusk IOP Software - Wizards and walkthroughs to get started
Dusk IOP Software - Resource conflicts resolved easily with our multi view Project Management module. Views include Kanban, Task list, Gantt and configurable Risk Management.
Dusk IOP Software - Automate your work at the click of a button with easy drag 'n' drop planning and scheduling
Dusk IOP Software - Multi Dashboard views based on permissions for easily identification and resolution of exceptions

Not sure about Dusk IOP? Compare with a popular alternative

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Starting Price

US$19.00
month
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month

Pricing Options

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Integrations

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Ease of Use

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Value for Money

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Reviews

Overall rating

4.8 /5
(21)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.6/5
Customer Support
4.9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 21
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The solution to our automation problem

Reviewed on 2023/12/21

Pros

It's easily fitting into an existing business system, replacing multiple contact points. When combined with Hubspot this is removing 100% of physical documents from our workflow and easily decreasing conversion time 10x.

Cons

Initially the software had 90% of functionality we needed. However, after consultation our requirements have been met and built into the system.

Alternatives Considered

ServicePower and Zuper

Reasons for Choosing Dusk IOP

The existing system was extremely expensive by comparison and did not perform either well enough either out of the box or with development. It was not cost effective to use.

Switched From

ServicePower

Reasons for Switching to Dusk IOP

They could not fulfill basic requirements of the business or integrate with other business systems.

Response from Dusk Mobile

Thanks for the review and we appreciate the kind words. We enjoy working closely with our customers to close any small gaps to ensure optimal solution fit. You and the team were a pleasure to work with. Happy holidays!

Ethan
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A game-changer for centralized communications and company-wide visibility into operations

Reviewed on 2023/03/30

It's been a great experience. We were managing our field teams with a couple of tools and a lot of...

It's been a great experience. We were managing our field teams with a couple of tools and a lot of spreadsheets and emails. Now we have a centralized communications platform that's making everyone's lives easier. Our field teams love it because they don't feel like they are disconnected from the office. In operations, we love that we have got everything we need to manage the field and to communicate with other teams. If your operations team is getting bombarded with calls or emails asking about work progress, or jobs are not getting done because of broken communications you should get Dusk. It will just make everyone's lives easier.

Pros

Dusk IOP centralized our workforce communications, and that has been a game-changer. Our operations team was constantly getting emails and calls from other teams and the executive staff asking about the progress of work, trying to understand issues, etc. Now everyone can see all of that in one place. Our technicians are more productive because they know where to be and when and have an app that captures their progress in real time. At the same time, we have dashboards and tools that give everyone in the office visibility into that work and its progress. Ultimately, that means we can do a better job for our customers and that's where we see the real value. Our customer satisfaction rates are up significantly since we started using Dusk IOP.

Cons

I would say that moving to any digital platform for FSM will require significant commitment. Dusk has amazing tools and features (we keep discovering new ones), but you have to invest the time and effort to make those valuable for your organization. They were super-helpful in the setup process, but it does take time and effort. So I wouldn't say it is hard to use or setup, I would just say those things take some time.

Alternatives Considered

Procore, Housecall Pro, Jobber, Zuper and Salesforce Sales Cloud

Reasons for Switching to Dusk IOP

Dusk's team seemed genuinely interested in helping us solve the problems we were having. They worked to understand our business and explained how we could best use the platform. It was also the best priced option that could do everything we were looking for.

Response from Dusk Mobile

Thanks for the review Ethan! A fascinating business and challenges that I'm glad we've been able to help you solve. See you again next month!

Audrey
Overall rating
  • Industry: Real Estate
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Review of dusk

Reviewed on 2023/07/20

Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to...

Troubleshooting & support were great and quick. The system itself doesn't feel fully fleshed out to make the user experience seamless.

Pros

The highly customisable form and report builder

Cons

Use of the system is a bit clunky. E.g. even completing this review - I don't want to add a title to the review and there is a min word limit that i have to abide by. After syncing jobs from desktop to mobile, the app would crash (tested over several days). Once job was scheduled too, synced client disappeared and so when it was completed, it did not link to a client and couldn't view the report we created. Also found it hard to research what to do and would prefer prompts in a tutorial when first logging in.

Response from Dusk Mobile

Thanks for writing a review and the feedback is appreciated. For the heading and word limit, unfortunately we don't have control over the review site but I have passed that on to our Account Manager.

Agree with you on the syncing jobs, which we were able to trace back to an address issue on a Client and resolve during your trial.

Taken onboard with the feedback on what to do, we're always looking for areas to improve and will action it. Thanks again for your review and glad you enjoyed the experience with our Customer Success Team!

Dane
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Fantstic product, wonderful team

Reviewed on 2021/03/31

Overall experience has been excellent, from concept through execution. We're very early into our...

Overall experience has been excellent, from concept through execution. We're very early into our experience with the final program, but believe moving forward it will allow us to be proactive as a business rather than reactive, which is the biggest benefit.

Pros

The best thing about the software was it's outstanding breadth of ability, and the vast amounts of customization available.

Cons

What we like least would probably be how intricate the back end is, and that sometimes it can be slow to load information, but that may be because we have so much information.

Alternatives Considered

Repsly

Reasons for Choosing Dusk IOP

Zunos was ending as a Telstra partner, and it was not keeping up with development. We felt the developer was no longer putting time into the program, and we'd moved past it.

Reasons for Switching to Dusk IOP

We thought the program offer was very strong, and our experience in working with DUSK in the past meant we had confidence in their ability to deliver the required outcome.

Response from Dusk Mobile

Thanks so much for the review Dane and your feedback. We've enjoyed working with the team over the years and your collective feedback is what keeps us improving as a business and adding features, that translate to direct benefits into the platform.

Looking forward to more great years ahead. All the best for now!

Ray
Overall rating
  • Industry: Aviation & Aerospace
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best of Both Worlds With Room To Scale

Reviewed on 2021/11/19

Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we...

Overall I really like Dusk and see a ton of potential for us in the UAV industry. As a company we cater to various industries all the time and Dusk allows us to not only see a 5000 ft level but get into the fine details very quickly to see the lack of communication or the perfect execution. Nobody in your team can hide from the project from forms to tasks to even the job features in the app when they are on the field. Love the potential and scalability Dusk will be able to do with us here at Ozone.

Pros

I like best about this software is the ability to tailor it to your own operations from pre planning, accountability, visibility and client delivery. Dusk does it all.

Cons

The learning curve of Dusk is very steep though if you have been around other project management software's you will be able to navigate the various windows, features and options. Word of advice take your time and go through each feature and test implement that into your daily workflow as it will reveal either the lack of or expand into your operations scalability.

Alternatives Considered

Microsoft Project, ServiceM8, Hive and Smartsheet

Reasons for Switching to Dusk IOP

Dusk was the only product on the market for Ozone that would allow us to seamlessly bring sales, operations and field management in a viewable accountable situation from office staff to field staff all in one dashboard. Love it!

Response from Dusk Mobile

Thanks for the feedback Ray and your skills in setting the platform up were most impressive. We've enjoyed working with you through the trial and excited to have you and the team onboard as full paid customers.

Showing 5 reviews of 21 Read all reviews

Dusk IOP FAQs

Below are some frequently asked questions for Dusk IOP.

Dusk IOP offers the following pricing plans:

  • Starting from: US$19.00/month
  • Pricing model: Subscription
  • Free Trial: Available

The Dusk IOP has a 14-day free trial for new users, after which the software is available across 4 pricing tiers. Pricing details are outlined below in USD. Timesheets Plan: $19/month Field Jobs Plan: $39/month Projects Plan: $49/month Enterprise Plan: Please contact Dusk Mobile

Dusk IOP has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dusk IOP supports the following languages:

English

Dusk IOP supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Dusk IOP integrates with the following applications:

Bitbucket, Cumulocity, Dropbox Business, FLS VISITOUR, Google Maps, HubSpot CMS Hub, HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Jira, Mapbox, Microsoft 365, Microsoft Azure, Microsoft Excel, Microsoft Project, Microsoft SharePoint, OneDrive, Pronto Xi, QuickBooks Online, Reckon One, Reckon Payroll, SAP HANA, Salesforce Marketing Cloud, Slack, Stripe, Trello, Xero

Dusk IOP offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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