About SoluCX

SoluCX is an NPS platform that measures customer satisfaction levels with a service or product, using intelligent forms that can be deployed from multiple channels, such as text message, email, app, and widget, according to the preferences of each company. By using this software, it's possible to customize the control panels according to the particularities of the business and separate the satisfaction analyses from filters, such as rating, location, or the period in which the client had contact with the brand.

SoluCX offers integration with CRM via API and allows the manager to monitor the evolution of indicators and performance reports in real-time, making it possible to verify the Machine Learning elements that had the most impact on the customer experience, especially among those identified as detractors. The tool helps companies identify the reason for a negative evaluation, including such factors as customer service, after-sales, price, store environment, and others.

Devices

Business size

S M L

Markets

United States, Brazil

Supported Languages

English, Portuguese

Images

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SoluCX screenshot: SoluCX analytics SoluCX screenshot: SoluCX metrics SoluCX screenshot: SoluCX rankings

Features

Total features of SoluCX: 11

  • API
  • Activity Dashboard
  • Analytics
  • Data Extraction
  • Data Filtering
  • Data Import/Export
  • Filtered Views
  • Performance Metrics
  • Reporting & Statistics
  • Third Party Integration
  • Widgets

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SoluCX FAQs

Below are some frequently asked questions for SoluCX.

SoluCX offers the following pricing plans:

  • Free Trial: Not Available

Please contact SoluCX directly for pricing information.

We do not have any information about SoluCX features

SoluCX has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

SoluCX supports the following languages:

English, Portuguese

We do not have any information about what devices SoluCX supports

We do not have any information about what integrations SoluCX has

SoluCX offers the following support options:

Phone Support, Online Support

Related categories

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