About Call Center Studio
Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Supervisors can automatically route incoming calls to specific agents, record voicemails, and provide employees with the context and touchpoints of previous calls.
Using Call Center Studio’s IVR functionality, organizations can manage inbound and outbound call campaigns, create IVR prompts, and utilize the built-in Google Speech tool to improve automatic speech recognition (ASR) capabilities. Managers can store information in a centralized database and encrypt client interactions with real-time transport (RTP) protocols. Other features include predictive dialer, number masking, scheduling, contact management, workflow configuration, messaging, status tracking, call monitoring, and more.
Call Center Studio provides a dashboard, which allows enterprises to monitor key performance indicators (KPIs), track agents’ performance, and generate historical reports. The software also helps users record SMS or web chats, maintain audit trails, and manage privacy rules for recorded calls.
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Features
Total features of Call Center Studio: 39
- API
- Alerts / Escalation
- Answering Machine Detection
- Automatic Call Distribution
- CRM Integration
- Call Center Management
- Call Disposition
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Call Transfer
- Campaign Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customizable Branding
- Data Import/Export
- Document Storage
- Email Integration
- Escalation Management
- File Transfer
- Help Desk Management
- IVR / Voice Recognition
- Knowledge Base Management
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Predictive Dialer
- Self Service Portal
- Social Media Integration
- Survey Management
- Surveys & Feedback
- Text to Speech
- Third Party Integration
- Voice Mail
- Workflow Management
Alternatives
Zendesk
Zoho Desk
Deskpro
HaloPSA
Reviews
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- Company size: 501-1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
its so good
Reviewed on 2018/06/12
Pros
speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk
Cons
useless is my least like about this software. I think I should create quick shortcuts for things I want to do.
- Industry: Internet
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Aylin Kılıç -Planing Manager
Reviewed on 2020/10/30
overall comfortable to use, not complicated
overall comfortable to use, not complicated
Pros
User Friendly, simple,
wide report opportunity, containing new technologies, accelerating
Cons
There may be information boxes in the menus
- Industry: Internet
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Rocky and Unpredictable
Reviewed on 2018/06/15
I can easily contact any client I want with an internet connection and a head set.
I can easily contact any client I want with an internet connection and a head set.
Pros
I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
Cons
So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
- Industry: Insurance
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Call Center Studio is our right hand.
Reviewed on 2020/10/30
They did almost everything what I requested.
They did almost everything what I requested.
Pros
The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!
Cons
They did a lot of things beyond my imagination.
- Industry: Logistics & Supply Chain
- Company size: 10 000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
My thoughts on call center
Reviewed on 2020/11/02
Frankly, I do not comment on this question without using the application in detail.
Frankly, I do not comment on this question without using the application in detail.
Pros
I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.
Cons
It is very bad situation that this software does not work on google chrome browser.
Call Center Studio FAQs
Below are some frequently asked questions for Call Center Studio.Q. What type of pricing plans does Call Center Studio offer?
Call Center Studio offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/
Q. What are the main features of Call Center Studio?
Call Center Studio offers the following features:
- Alerts / Escalation
- Answering Machine Detection
- Automatic Call Distribution
- CRM Integration
- Call Center Management
- Call Disposition
- Call Monitoring
- Call Recording
- Call Results
- Call Routing
- Call Scripting
- Call Sharing
- Call Transfer
- Campaign Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customizable Branding
- Data Import/Export
- Document Storage
- Email Integration
- Escalation Management
- FTC Compliance
- File Transfer
- Help Desk Management
- IVR / Voice Recognition
- Knowledge Base Management
- Multi-Channel Communication
- On-Demand Recording
- Performance Metrics
- Predictive Dialer
- Record & Playback ability
- Self Service Portal
- Shared Contacts
- Social Media Integration
- Survey Management
- Surveys & Feedback
- Text to Speech
- Third Party Integration
- Voice Mail
- Workflow Management
Q. Who are the typical users of Call Center Studio?
Call Center Studio has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Call Center Studio support?
Call Center Studio supports the following languages:
English
Q. Does Call Center Studio support mobile devices?
We do not have any information about what devices Call Center Studio supports
Q. What other apps does Call Center Studio integrate with?
Call Center Studio integrates with the following applications:
Avaya Aura Call Center Elite, BIME, Zendesk
Q. What level of support does Call Center Studio offer?
Call Center Studio offers the following support options:
Phone Support, Online Support, FAQs, Forum, Knowledge Base
Related categories
See all software categories found for Call Center Studio.
