About Call Center Studio

Call Center Studio is a cloud-based software that provides businesses with tools to manage and handle customers’ queries on a centralized platform. Supervisors can automatically route incoming calls to specific agents, record voicemails, and provide employees with the context and touchpoints of previous calls.

Using Call Center Studio’s IVR functionality, organizations can manage inbound and outbound call campaigns, create IVR prompts, and utilize the built-in Google Speech tool to improve automatic speech recognition (ASR) capabilities. Managers can store information in a centralized database and encrypt client interactions with real-time transport (RTP) protocols. Other features include predictive dialer, number masking, scheduling, contact management, workflow configuration, messaging, status tracking, call monitoring, and more.

Call Center Studio provides a dashboard, which allows enterprises to monitor key performance indicators (KPIs), track agents’ performance, and generate historical reports. The software also helps users record SMS or web chats, maintain audit trails, and manage privacy rules for recorded calls.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English

Images

Call Center Studio reports
Call Center Studio analytical reports
Call Center Studio admin screen
Call Center Studio calling interface
View 7 more
Call Center Studio video
Call Center Studio screenshot: Call Center Studio reports Call Center Studio screenshot: Call Center Studio analytical reports Call Center Studio screenshot: Call Center Studio admin screen Call Center Studio screenshot: Call Center Studio calling interface Call Center Studio screenshot: Call Center Studio screenshot:

Features

Total features of Call Center Studio: 39

  • API
  • Alerts / Escalation
  • Answering Machine Detection
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Branding
  • Data Import/Export
  • Document Storage
  • Email Integration
  • Escalation Management
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Recording
  • Performance Metrics
  • Predictive Dialer
  • Self Service Portal
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Voice Mail
  • Workflow Management

Alternatives

Zendesk

4,3
#1 Alternative to Call Center Studio
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets...

Zoho Desk

4,5
#2 Alternative to Call Center Studio
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

Deskpro

4,6
#3 Alternative to Call Center Studio
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters,...

HaloPSA

4,8
#4 Alternative to Call Center Studio
HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power...

Reviews

Overall rating

4,5 /5
(36)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,7/5
Customer Support
4,7/5

Already have Call Center Studio?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 36
Emre kadir Ö.
Overall rating
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

its so good

Reviewed on 2018/06/12

Pros

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Ayli̇n K.
Overall rating
  • Industry: Internet
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Aylin Kılıç -Planing Manager

Reviewed on 2020/10/30

overall comfortable to use, not complicated

overall comfortable to use, not complicated

Pros

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Tamara Y.
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Rocky and Unpredictable

Reviewed on 2018/06/15

I can easily contact any client I want with an internet connection and a head set.

I can easily contact any client I want with an internet connection and a head set.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Kemal B.
Overall rating
  • Industry: Insurance
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Call Center Studio is our right hand.

Reviewed on 2020/10/30

They did almost everything what I requested.

They did almost everything what I requested.

Pros

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Cons

They did a lot of things beyond my imagination.

Ahmet E.
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

My thoughts on call center

Reviewed on 2020/11/02

Frankly, I do not comment on this question without using the application in detail.

Frankly, I do not comment on this question without using the application in detail.

Pros

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Cons

It is very bad situation that this software does not work on google chrome browser.

Showing 5 reviews of 36 Read all reviews

Call Center Studio FAQs

Below are some frequently asked questions for Call Center Studio.

Call Center Studio offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

For more information about pricing, you can visit Call Center Studio's website at https://callcenterstudio.com/contact-center-solution/

Call Center Studio offers the following features:

  • Alerts / Escalation
  • Answering Machine Detection
  • Automatic Call Distribution
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Routing
  • Call Scripting
  • Call Sharing
  • Call Transfer
  • Campaign Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Branding
  • Data Import/Export
  • Document Storage
  • Email Integration
  • Escalation Management
  • FTC Compliance
  • File Transfer
  • Help Desk Management
  • IVR / Voice Recognition
  • Knowledge Base Management
  • Multi-Channel Communication
  • On-Demand Recording
  • Performance Metrics
  • Predictive Dialer
  • Record & Playback ability
  • Self Service Portal
  • Shared Contacts
  • Social Media Integration
  • Survey Management
  • Surveys & Feedback
  • Text to Speech
  • Third Party Integration
  • Voice Mail
  • Workflow Management

Call Center Studio has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Call Center Studio supports the following languages:

English

We do not have any information about what devices Call Center Studio supports

Call Center Studio integrates with the following applications:

Avaya Aura Call Center Elite, BIME, Zendesk

Call Center Studio offers the following support options:

Phone Support, Online Support, FAQs, Forum, Knowledge Base

Related categories

See all software categories found for Call Center Studio.