About Call Center Studio
Call Center Studio is the world’s first and only Google-based contact center software that guarantees effortless scalability and profound efficiency to help you build the best experiences for your customers and agents.
• Remote-friendly serverless infrastructure provides undisrupted quality customer interactions with agents from anywhere in the world, alongside easy and fast deployment.
• Budget-friendly pay-as-you-go model ensures cost-efficiency and scalability with no maintenance fees or hidden costs.
• Intuitive interface and robust features unleash your agents’ full potential while facilitating easy onboarding and training.
• Comprehensive monitoring and reporting tools ensure that you improve your KPIs.
• Open API ensures fast and seamless integrations with CRM and BI tools, helping you build customized journeys for your customers.
• Project teams accompany you in your journey by sharing best practices, industry-specific know-how, and consultancy.
• Dedicated support team has your back 24/7, proven by excellent customer reviews regarding customer service.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Call Center Studio
Key benefits of Call Center Studio
• Scalable - Serverless infrastructure enables fast deployment, colocation, and the ability to size your operations up and down as you wish, freeing you of bulky hardware that burden your budget and tie your agents to the desk.
• Cost-efficient - No license renewals, no maintenance fees, no commitments, no hidden costs. Just a friendly pay-as-you-go model with no surprises.
• Unleash agents’ full potential - Intuitive interface simplifies agents’ daily tasks while next-gen tools empower them to overcome customer challenges and features like skill-based routing enable better call management.
• Open API - Enjoy the ease of built-in integrations with various popular CRMs, payment gateways, and other business tools. Using something unique? Our open API will facilitate secure and speedy integrations within minutes!
• Empower your decision-makers with actionable data - Alongside our powerful built-in reporting and monitoring tools and dashboards, with access to Google Data Studio, you also gain access to valuable actionable insights.
• Increased CX levels - Utilize machine learning and AI-based chatbots, voice bots, and many other tools to offer your customers quality self-service processes and increase operational efficiency by up to 400%.
Devices
Business size
Markets
United Arab Emirates, Argentina, Austria, Australia, Belgium, Brazil, Canada, Switzerland, Chile, Colombia, Costa Rica, Germany, Dominican Republic, Ecuador, Spain, France, United Kingdom, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Panama, Peru, Portugal, Sweden, Singapore, United States, South Africa and 25 others
Supported Languages
English
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Call Center Studio
Images
Features
Total features of Call Center Studio: 127
Alternatives
LiveVox
Five9
Microsoft Azure
3CX
Reviews
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- Company size: 501-1 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
its so good
Reviewed on 2018/06/12
Pros
speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk
Cons
useless is my least like about this software. I think I should create quick shortcuts for things I want to do.
- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Call Center Studio Experience ( 4 years )
Reviewed on 2021/07/26
overall very easy. I can get any report I want. Instant view, control from phone. It is very easy...
overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.
Pros
very easy to use and economically inexpensive. I can get support very fast.
Cons
This software is under the minuscule. I've been fine for 4 years.
- Industry: Internet
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Rocky and Unpredictable
Reviewed on 2018/06/15
I can easily contact any client I want with an internet connection and a head set.
I can easily contact any client I want with an internet connection and a head set.
Pros
I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.
Cons
So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.
- Industry: Internet
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Aylin Kılıç -Planing Manager
Reviewed on 2020/10/30
overall comfortable to use, not complicated
overall comfortable to use, not complicated
Pros
User Friendly, simple,
wide report opportunity, containing new technologies, accelerating
Cons
There may be information boxes in the menus
Alternatives Considered
3CXReasons for Choosing Call Center Studio
alotech is more useful, more modern, meets almost all my needsSwitched From
3CXReasons for Switching to Call Center Studio
alotech is more useful, more modern, meets almost all my needs
- Industry: Consumer Services
- Company size: 5 001-10 000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Call Center Studio makes our deployment easier.
Reviewed on 2021/12/29
Overall experience with CCS has been remarkable. I love working with the entire team and will make...
Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.
Pros
Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.
Cons
The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.
Reasons for Switching to Call Center Studio
Chose the platform in order to deploy easily an utilize for small internal campaigns and projects to support the organization. For a fraction of the cost and ease of implementation we were able to do so.Call Center Studio FAQs
Below are some frequently asked questions for Call Center Studio.Q. What type of pricing plans does Call Center Studio offer?
Call Center Studio offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
We offer two pricing options: Voice Only or Multi-Channel. Voice Only Package The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes: - Advanced voice functions - A complete inbound and dialer solution with monitoring, supervision and analytics. - Open API integrations. - Full setup and implementation support. Multi-Channel Package Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp. The Multi-Channel package includes everything in the Voice Only Package, as well as: - Access to webchat and text chatbots. - Click-to-call from websites. - Integration with WhatsApp Business, Facebook Messenger and Telegram.
Q. Who are the typical users of Call Center Studio?
Call Center Studio has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does Call Center Studio support?
Call Center Studio supports the following languages:
English
Q. Does Call Center Studio support mobile devices?
Call Center Studio supports the following devices:
Q. What other apps does Call Center Studio integrate with?
Call Center Studio integrates with the following applications:
Avaya IP Office, BIME, Dialogflow, Facebook for Business, Google Data Studio, HubSpot CRM, Microsoft Dynamics CRM - dupe, Pipedrive, SAPDS, Salesforce Platform, Telegram, WhatsApp, Zendesk, Zoho CRM
Q. What level of support does Call Center Studio offer?
Call Center Studio offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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