Call Center Studio

Pay-as-you-go • Scalable • Enhanced AX • Better CX

About Call Center Studio

Call Center Studio is the world’s first and only Google-based contact center software that guarantees effortless scalability and profound efficiency to help you build the best experiences for your customers and agents.

• Remote-friendly serverless infrastructure provides undisrupted quality customer interactions with agents from anywhere in the world, alongside easy and fast deployment.

• Budget-friendly pay-as-you-go model ensures cost-efficiency and scalability with no maintenance fees or hidden costs.

• Intuitive interface and robust features unleash your agents’ full potential while facilitating easy onboarding and training.

• Comprehensive monitoring and reporting tools ensure that you improve your KPIs.

• Open API ensures fast and seamless integrations with CRM and BI tools, helping you build customized journeys for your customers.

• Project teams accompany you in your journey by sharing best practices, industry-specific know-how, and consultancy.

• Dedicated support team has your back 24/7, proven by excellent customer reviews regarding customer service.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Call Center Studio

Key benefits of Call Center Studio

• Scalable - Serverless infrastructure enables fast deployment, colocation, and the ability to size your operations up and down as you wish, freeing you of bulky hardware that burden your budget and tie your agents to the desk.

• Cost-efficient - No license renewals, no maintenance fees, no commitments, no hidden costs. Just a friendly pay-as-you-go model with no surprises.

• Unleash agents’ full potential - Intuitive interface simplifies agents’ daily tasks while next-gen tools empower them to overcome customer challenges and features like skill-based routing enable better call management.

• Open API - Enjoy the ease of built-in integrations with various popular CRMs, payment gateways, and other business tools. Using something unique? Our open API will facilitate secure and speedy integrations within minutes!

• Empower your decision-makers with actionable data - Alongside our powerful built-in reporting and monitoring tools and dashboards, with access to Google Data Studio, you also gain access to valuable actionable insights.

• Increased CX levels - Utilize machine learning and AI-based chatbots, voice bots, and many other tools to offer your customers quality self-service processes and increase operational efficiency by up to 400%.

Devices

Business size

S M L

Markets

United Arab Emirates, Argentina, Austria, Australia, Belgium, Brazil, Canada, Switzerland, Chile, Colombia, Costa Rica, Germany, Dominican Republic, Ecuador, Spain, France, United Kingdom, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Panama, Peru, Portugal, Sweden, Singapore, United States, South Africa

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Call Center Studio

Images

Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces.
Call Center Studio Software - This is the panel where the system administrator manages the functionalities.
Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks
Call Center Studio Software - This is the screen for the supervisors of the system where they can interact with their team and monitor KPIs real time.
Call Center Studio Software - This screen is a sample from the vast array of different analytics & reporting features.
Call Center Studio Software - Users with access can listen, download, tag and evaluate calls within the system through the quality contol screen.
Call Center Studio Software - All the functions of the product is accessible through the permission-based main menu items
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Call Center Studio video
Call Center Studio Software - This is the login screen of Call Center Studio, accessed by user's credentials, allowing for role-based interfaces.
Call Center Studio Software - This is the panel where the system administrator manages the functionalities.
Call Center Studio Software - This is where the agent makes/receives calls & messages and manages daily tasks
Call Center Studio Software - This is the screen for the supervisors of the system where they can interact with their team and monitor KPIs real time.
Call Center Studio Software - This screen is a sample from the vast array of different analytics & reporting features.
Call Center Studio Software - Users with access can listen, download, tag and evaluate calls within the system through the quality contol screen.
Call Center Studio Software - All the functions of the product is accessible through the permission-based main menu items

Features

Total features of Call Center Studio: 127

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Batch Processing
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Communication Management
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Storage
  • Email Management
  • Employee Coaching Tools
  • Event Triggered Actions
  • FTC Compliance
  • File Transfer
  • Help Desk Management
  • Hotkeys
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • List Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • Multiple Scoring Models
  • Multiple Scripts
  • Network Monitoring
  • On-Demand Recording
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Recording
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Scheduled Recording
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Telemarketing Management
  • Template Management
  • Text to Speech
  • Third Party Integrations
  • Ticket Management
  • Unified Communications
  • Virtual Assistant
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Configuration
  • Workflow Management

Alternatives

LiveVox

4,7
#1 Alternative to Call Center Studio
LiveVox is a cloud-based contact center platform designed for small and medium businesses to automate customer support...

Five9

4,2
#2 Alternative to Call Center Studio
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

Microsoft Azure

4,6
#3 Alternative to Call Center Studio
Microsoft Azure is a cloud computing platform designed to help organizations run virtual desktops and applications in...

3CX

4,5
#4 Alternative to Call Center Studio
3CX is a full-featured phone system – call queues, built-in video calls, web conferencing. Integrate website live chat,...

Reviews

Overall rating

4,5 /5
(47)
Value for Money
4,7/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,8/5

Already have Call Center Studio?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 47
Emre kadir Ö.
Overall rating
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

its so good

Reviewed on 2018/06/12

Pros

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Nazim S.
Overall rating
  • Industry: Real Estate
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Call Center Studio Experience ( 4 years )

Reviewed on 2021/07/26

overall very easy. I can get any report I want. Instant view, control from phone. It is very easy...

overall very easy. I can get any report I want. Instant view, control from phone. It is very easy to access from anywhere. Sound recordings are complete. thank you so much.

Pros

very easy to use and economically inexpensive. I can get support very fast.

Cons

This software is under the minuscule. I've been fine for 4 years.

Tamara Y.
Overall rating
  • Industry: Internet
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Rocky and Unpredictable

Reviewed on 2018/06/15

I can easily contact any client I want with an internet connection and a head set.

I can easily contact any client I want with an internet connection and a head set.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Ayli̇n K.
Overall rating
  • Industry: Internet
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Aylin Kılıç -Planing Manager

Reviewed on 2020/10/30

overall comfortable to use, not complicated

overall comfortable to use, not complicated

Pros

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Alternatives Considered

3CX

Reasons for Choosing Call Center Studio

alotech is more useful, more modern, meets almost all my needs

Switched From

3CX

Reasons for Switching to Call Center Studio

alotech is more useful, more modern, meets almost all my needs
Louis M.
Overall rating
  • Industry: Consumer Services
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Call Center Studio makes our deployment easier.

Reviewed on 2021/12/29

Overall experience with CCS has been remarkable. I love working with the entire team and will make...

Overall experience with CCS has been remarkable. I love working with the entire team and will make sure to use them for all our projects in which we can.

Pros

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Alternatives Considered

Five9 and LiveVox

Reasons for Switching to Call Center Studio

Chose the platform in order to deploy easily an utilize for small internal campaigns and projects to support the organization. For a fraction of the cost and ease of implementation we were able to do so.
Showing 5 reviews of 47 Read all reviews

Call Center Studio FAQs

Below are some frequently asked questions for Call Center Studio.

Call Center Studio offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

We offer two pricing options: Voice Only or Multi-Channel. Voice Only Package The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes: - Advanced voice functions - A complete inbound and dialer solution with monitoring, supervision and analytics. - Open API integrations. - Full setup and implementation support. Multi-Channel Package Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp. The Multi-Channel package includes everything in the Voice Only Package, as well as: - Access to webchat and text chatbots. - Click-to-call from websites. - Integration with WhatsApp Business, Facebook Messenger and Telegram.

Call Center Studio has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Call Center Studio supports the following languages:

English

Call Center Studio supports the following devices:

Call Center Studio integrates with the following applications:

Avaya IP Office, BIME, Dialogflow, Facebook for Business, Google Data Studio, HubSpot CRM, Microsoft Dynamics CRM - dupe, Pipedrive, SAPDS, Salesforce Platform, Telegram, WhatsApp, Zendesk, Zoho CRM

Call Center Studio offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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