About Aline
Aline is a cloud-based VoIP phone system, which helps businesses handle incoming and outgoing calls through call routing, recording, shared extensions, live chat and various other functionalities. Other features include customizable caller ID, virtual fax, call transfer, remote access, and spam blocking.
The application enables employees to collaborate by sending text messages, images, or attachments. Users can monitor the agents attending calls and check team member’s availability before making any transfer. Aline also enables agents to add more users into a conference, put calls on hold, and view previous conversations. Administrators can change operation times, access reports, maintain call queues, collect voicemail, and coach agents through call whispering.
Aline offers integration with various third-party applications such as SugarCRM, NowCerts, Zoho, Vtiger, Zendesk, and more. It sends voicemail transcriptions to the user’s mailbox and allows them to switch devices during a call. Organizations can also enhance customer’s call experience through on-hold commercials, music, and inbound virtual receptionist (IVR) capabilities.
Pricing starting from:
N/A
- Free Trial
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Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
Compare with Popular Alternatives
Images
Features
Total features of Aline: 25
- Availability Indicator
- Call Center Management
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- Chat
- Collaborative Workspace
- Conferencing
- Contact Management
- Customizable Caller ID
- Fax Management
- History Tracking
- IVR / Voice Recognition
- Records Management
- Remote Access
- Reporting & Statistics
- Spam Blocker
- Status Tracking
- Third Party Integration
- Video Conferencing
- Voice Mail
Alternatives
OnSIP
Fonvirtual Virtual PBX
8x8 Virtual Office
Aircall
Reviews
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- Industry: Graphic Design
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Aline is A+!
Reviewed on 2020/11/05
We switched to Aline Phone Systems over a year ago and could not be happier. The service is top...
We switched to Aline Phone Systems over a year ago and could not be happier. The service is top notch for several reasons. First, the customer service is fast, friendly and efficient. Any technical questions we have are answered quickly! Secondly, the interface is way easier than the competitors. We were up and running in no time. Thirdly, the Communicator app saved our business during lock down. It allowed us to run our business remotely and transition smoothly without any interruption to our sales! We highly recommend Aline Phone Systems.
Pros
We really appreciated the ease of use. The training was simple and the interface is very user friendly.
Cons
I am not super tech savvy, so set up was a little tricky, but thankfully the tech support was amazing!
Response from Double A Solutions
Thanks for your review, Karrie! We love hearing feedback like this. I will relay this to the team!
- Industry: Insurance
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Practical Usage
Reviewed on 2020/10/21
Customer service is super. Phone is very reliable with no problem with the systems, but sometimes...
Customer service is super. Phone is very reliable with no problem with the systems, but sometimes the internet signal breaks up the call, but that is on my internet service provider.
Pros
Very helpful in managing my daily phone usage.
Cons
The stand alone directory in the desktop phone, however merging it with my outlook has been the perfect match.
Response from Double A Solutions
Thanks for your review! We appreciate hearing Aline has helped your business!
Aline FAQs
Below are some frequently asked questions for Aline.Q. What type of pricing plans does Aline offer?
Aline offers the following pricing plans:
- Free Trial: Not Available
Please contact Double A Solutions for pricing details.
Q. What are the main features of Aline?
Aline offers the following features:
- Call Center Management
- Call Monitoring
- Call Recording
- Call Routing
- Contact Management
- Fax Management
- IVR / Voice Recognition
- Mobile Access
- Video Conferencing
- Voice Mail
Q. Who are the typical users of Aline?
Aline has the following typical customers:
Small Business, Large Enterprises, Non Profit, Mid Size Business
Q. What languages does Aline support?
Aline supports the following languages:
English
Q. Does Aline support mobile devices?
Aline supports the following devices:
Android, iPhone
Q. What other apps does Aline integrate with?
Aline integrates with the following applications:
Blitz, Bullhorn, EZLynx, NowCerts, Pipedrive, Salesforce Sales Cloud, SugarCRM, SuiteCRM, Vtiger CRM, Zendesk
Q. What level of support does Aline offer?
Aline offers the following support options:
Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs
Related categories
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