About Aline

Aline is a cloud-based VoIP phone system, which helps businesses handle incoming and outgoing calls through call routing, recording, shared extensions, live chat and various other functionalities. Other features include customizable caller ID, virtual fax, call transfer, remote access, and spam blocking.

The application enables employees to collaborate by sending text messages, images, or attachments. Users can monitor the agents attending calls and check team member’s availability before making any transfer. Aline also enables agents to add more users into a conference, put calls on hold, and view previous conversations. Administrators can change operation times, access reports, maintain call queues, collect voicemail, and coach agents through call whispering.

Aline offers integration with various third-party applications such as SugarCRM, NowCerts, Zoho, Vtiger, Zendesk, and more. It sends voicemail transcriptions to the user’s mailbox and allows them to switch devices during a call. Organizations can also enhance customer’s call experience through on-hold commercials, music, and inbound virtual receptionist (IVR) capabilities.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

Aline change music on hold
Aline change operation time
Aline fax to email setup
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Aline video
Aline screenshot: Aline change music on hold Aline screenshot: Aline change operation time Aline screenshot: Aline fax to email setup

Features

Total features of Aline: 25

  • Availability Indicator
  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Chat
  • Collaborative Workspace
  • Conferencing
  • Contact Management
  • Customizable Caller ID
  • Fax Management
  • History Tracking
  • IVR / Voice Recognition
  • Records Management
  • Remote Access
  • Reporting & Statistics
  • Spam Blocker
  • Status Tracking
  • Third Party Integration
  • Video Conferencing
  • Voice Mail

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Reviews

Overall rating

5 /5
(2)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 2
Karrie B.
Overall rating
  • Industry: Graphic Design
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Aline is A+!

Reviewed on 2020/11/05

We switched to Aline Phone Systems over a year ago and could not be happier. The service is top...

We switched to Aline Phone Systems over a year ago and could not be happier. The service is top notch for several reasons. First, the customer service is fast, friendly and efficient. Any technical questions we have are answered quickly! Secondly, the interface is way easier than the competitors. We were up and running in no time. Thirdly, the Communicator app saved our business during lock down. It allowed us to run our business remotely and transition smoothly without any interruption to our sales! We highly recommend Aline Phone Systems.

Pros

We really appreciated the ease of use. The training was simple and the interface is very user friendly.

Cons

I am not super tech savvy, so set up was a little tricky, but thankfully the tech support was amazing!

Response from Double A Solutions

Thanks for your review, Karrie! We love hearing feedback like this. I will relay this to the team!

M.c. P.
Overall rating
  • Industry: Insurance
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Practical Usage

Reviewed on 2020/10/21

Customer service is super. Phone is very reliable with no problem with the systems, but sometimes...

Customer service is super. Phone is very reliable with no problem with the systems, but sometimes the internet signal breaks up the call, but that is on my internet service provider.

Pros

Very helpful in managing my daily phone usage.

Cons

The stand alone directory in the desktop phone, however merging it with my outlook has been the perfect match.

Response from Double A Solutions

Thanks for your review! We appreciate hearing Aline has helped your business!

Aline FAQs

Below are some frequently asked questions for Aline.

Aline offers the following pricing plans:

  • Free Trial: Not Available

Please contact Double A Solutions for pricing details.

Aline offers the following features:

  • Call Center Management
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Contact Management
  • Fax Management
  • IVR / Voice Recognition
  • Mobile Access
  • Video Conferencing
  • Voice Mail

Aline has the following typical customers:

Small Business, Large Enterprises, Non Profit, Mid Size Business

Aline supports the following languages:

English

Aline supports the following devices:

Android, iPhone

Aline integrates with the following applications:

Blitz, Bullhorn, EZLynx, NowCerts, Pipedrive, Salesforce Sales Cloud, SugarCRM, SuiteCRM, Vtiger CRM, Zendesk

Aline offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs

Related categories

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