About Ushur

Ushur is a conversational AI platform that helps businesses in finance, insurance, logistics, telecommunications, and other industries interact with customers across multiple channels. The solution provides a call deflecting feature, which allows managers to re-route customers’ voice calls to another digital channel.

The software lets managers analyze the intent of emails and route them to the relevant personnel or send automated responses to each sender. Administrators can facilitate two-way texting functionality to schedule appointments, create service tickets, capture missing data, and update account details. Ushur also allows professionals to automatically generate quotations by processing incoming emails and analyze customers’ engagement across various channels.

It enables teams to streamline various tasks including customer onboarding, marketing campaign delivery, order status tracking, payment processing, and more via Invisible App, a one-to-one communication channel. Insurance providers can also use Ushur to automate claim processing, customer surveys, and first notice of loss (FNOL) process flow.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Ushur two-way conversational texting
Ushur appointment management
Ushur Slack integration
View 4 more
Ushur screenshot: Ushur two-way conversational texting Ushur screenshot: Ushur appointment management Ushur screenshot: Ushur Slack integration

Features

Total features of Ushur: 13

  • Appointment Management
  • Auto-Responders
  • Call Routing
  • Claims Management
  • Communication Management
  • Engagement Analytics
  • Multi-Channel Communication
  • Multi-Language
  • Order Processing
  • Order Tracking
  • Sentiment Analysis
  • Support Ticket Management
  • Third Party Integration

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Reviews

Overall rating

4,7 /5
(11)
Value for Money
4,9/5
Features
4,7/5
Ease of Use
4,5/5
Customer Support
5/5

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Showing 5 reviews of 11
Barry D.
Overall rating
  • Industry: Insurance
  • Company size: 1 001-5 000 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Intelligent Automation

Reviewed on 2020/10/14

Ushur have a very a positive, friendly and dynamic team. I always feel like they put they customer...

Ushur have a very a positive, friendly and dynamic team. I always feel like they put they customer first and they are always eager to take on new challenges to improve their product.

Pros

We explored other options in the natural language and machine learning space including high end AI platforms and build-your-own solutions. For our needs nothing came close to Ushur because the product does a great job at hiding the complexity from the end user.

Cons

Not a negative comment but a learning point : the product is only as good as the data you train it with .. there is no magic .. the Ushur team did a great job at helping us tuning the product for our needs.

Karon H.
Overall rating
  • Industry: Insurance
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

USHUR is wonderful to work with

Reviewed on 2020/09/22

I can not say enough praise for the team that we worked with for our initial implementation. They...

I can not say enough praise for the team that we worked with for our initial implementation. They were extremely helpful and knowledgeable about our business and the application we used. IT was one of the best vendor experiences I have had in 30 years of performing BA projects.

Pros

The dashboard is extremely user friendly allowing set up to be simple and uncomplicated

Cons

Nothing! This is a wonderful software to use and the enhancements they make regularly are also useful.

Joshua R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ushur Review

Reviewed on 2021/01/24

Positive, 8/10.

Positive, 8/10.

Pros

Allows me to complete mass communication, with smart features. Very quick and easy to do. Can create a Ushur in minutes and have it being production ready in 30 minutes. Can train non-developers with ease to use.

Cons

Can have some bugs. But customer support does out weigh this.

Denise T.
Overall rating
  • Industry: Insurance
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Awesome tool for our customers

Reviewed on 2020/11/07

Pros

Per our sales team, our customers love this tool and the ability for their employees to access high level educational materials 24/7. We piloted this capability in a small segment of the business, and we're still working to develop a strategy to increase utilization in all markets. As we've come up with new ideas, the Ushur team has been very responsive and always willing to implement enhancements to accommodate our evolving needs.

Cons

Initially the process included several steps to complete. It took less than 5 minutes, which wasn't too bad. However they recently automated much of the process, resulting in significant time savings!

Arbaaz K.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 10 000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Excellent Support Staff

Reviewed on 2020/09/24

Exceptionally dedicated support staff, and are willing to help and support. Easy to use product...

Exceptionally dedicated support staff, and are willing to help and support. Easy to use product and powerful platform.

Pros

A vendor with a dedicated support team that goes above and beyond to help you solve business problem with there tool. Ashwin has been a pleasure to work with and signifies the culture and value of overall organization. Customer FIRST.
The tool are easy to use once you get a hang of it and we will look forward to harness the full capability of this platform in near future.

Cons

Feedback to improvise has been provided and it already worked and an be expected to be integrated near future.

Not a con but more of area of improvisation will be Timezone for DND should not be confined to one time zone especially if you are national carrier like us. It is not a show stopper, but will help for better user experience

Showing 5 reviews of 11 Read all reviews

Ushur FAQs

Below are some frequently asked questions for Ushur.

Ushur offers the following pricing plans:

  • Free Trial: Not Available

Please contact Ushur directly for pricing details.

Ushur offers the following features:

  • Multi-Channel Communication
  • Multi-Language
  • Sentiment Analysis

Ushur has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Ushur supports the following languages:

English

We do not have any information about what devices Ushur supports

Ushur integrates with the following applications:

Jira Service Management, Salesforce Sales Cloud, ServiceNow, Slack

Ushur offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Ushur.