---
description: Learn how Ushur can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
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title: Ushur Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Workflow Management Software](/directory/566/business-workflow/software) > [Ushur](/software/2037347/ushur)

# Ushur

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> Ushur delivers the world’s first AI-powered Customer Experience Automation platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end.
> 
> Verdict: Rated **4.5/5** by 31 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 31 Reviews |
| Ease of Use | 4.2/5 | Based on overall reviews |
| Customer Support | 4.9/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Ushur
- **Founded**: 2014

## Commercial Context

- **Starting Price**: US$1 000,00
- **Pricing model**: Per User
- **Pricing Details**: Please contact Ushur directly for pricing details.
- **Target Audience**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, English, French, German, Korean, Portuguese, Spanish, Traditional Chinese, Vietnamese
- **Available Countries**: Argentina, Australia, Brazil, Canada, Colombia, France, Germany, Ireland, Italy, Spain, United Kingdom, United States

## Features

- AI/Machine Learning
- API
- Autoresponders
- Business Process Automation
- Chatbot
- Code-free Development
- Communication Management
- Engagement Tracking
- Multi-Channel Communication
- Multi-Language
- Natural Language Processing
- No-Code
- Reporting/Analytics
- Sentiment Analysis
- Speech Recognition
- Third-Party Integrations
- Workflow Configuration

## Integrations (11 total)

- BambooHR
- Benefitfocus Platform
- Dropbox Business
- Five9
- Guidewire ClaimCenter
- HubSpot CRM
- JIRA Service Management
- Salesforce Sales Cloud
- Segment
- ServiceNow
- Slack

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Workflow Management Software](https://www.getapp.za.com/directory/566/business-workflow/software)

## Related Categories

- [Workflow Management Software](https://www.getapp.za.com/directory/566/business-workflow/software)
- [Conversational AI Platforms](https://www.getapp.za.com/directory/1647/conversational-ai-platform/software)
- [Robotic Process Automation (RPA) Software](https://www.getapp.za.com/directory/1651/robotic-process-automation/software)

## Alternatives

1. [UChat](https://www.getapp.za.com/software/2068586/uchat) — 4.9/5 (73 reviews)
2. [Fathom](https://www.getapp.za.com/software/2071295/fathom-1) — 5.0/5 (807 reviews)
3. [Denser AI](https://www.getapp.za.com/software/2074334/denser-ai) — 5.0/5 (31 reviews)
4. [Botsonic](https://www.getapp.za.com/software/2071616/botsonic) — 4.8/5 (79 reviews)
5. [Glassix](https://www.getapp.za.com/software/2068829/glassix) — 5.0/5 (103 reviews)

## Reviews

### "SmartMail and me" — 4.0/5

> **Scott** | *12 May 2021* | Financial Services | Recommendation rating: 10.0/10
> 
> **Pros**: The software is simple and straightforward to use and has provided a path for substantial Customer Service improvements. USHUR is professional and their support is excellent.
> 
> **Cons**: USHUR has fulfilled their technical commitments and I have no "cons"
> 
> My experience has been more than satisfactory

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### "ILCB DC Cash Pilot" — 4.0/5

> **Justin** | *15 October 2020* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: SmartMail Data transformation capabilities
> 
> **Cons**: not applicable as  all features are very good
> 
> First class service and a great team to work with.  Please extend my thanks to \[SENSITIVE CONTENT HIDDEN\] and their team\!\!

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### "Great support and communication" — 5.0/5

> **Nick** | *18 October 2021* | Insurance | Recommendation rating: 5.0/10
> 
> **Pros**: My dedicated support team work quickly and personally to answer my questions\!
> 
> **Cons**: Since we maintain three Ushur environments (Development, Testing, Production) it is not immediately intuitive based on the UI how to keep all three in sync. Each Ushur can be exported. And new Ushurs can be created from that exported file. It is not clear whether that exported file can be used to update an existing Ushur. Also, this appears to be on an Ushur-by-Ushur basis. It does not appear that I can export multiples in a single batch and then import them at once. 

If this is possible, I'd like more information. If this is not possible, it's a feature which would be incredibly helpful to reduce copy/paste types of errors when moving between instances.

-----

### "Workflow building without coding knowledge" — 4.0/5

> **Jaynashree** | *17 August 2021* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: Ease of use and clear building blocks.
No coding knowledge needed to build simple two way engagement modules.
Great support from the Ushur team to aid the software. The Ushur that supports us, Sreeja and Arun have been really awesome.
> 
> **Cons**: Uploading of the data manually can take time because the data must be checked and verified before submitting.
> 
> Ease workflows that can be built to communicate with customers.
The Ushur support team are always there to assist and provide input.

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### "Ushur with Tower" — 5.0/5

> **Sam** | *21 January 2021* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Ease of use and quickness of delivery. Once we were comfortable with using the software we were able to quickly mock up, test and send out bulk campaigns, using the drag and drop builder.
> 
> **Cons**: We have had a couple of hiccups when querying in bulk the API's, for analytical purposes. But the team at Ushur have been very responsive to any feedback that we have had and have been very quick to fix any small issues and continue to implement new features.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2037347/ushur)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/ushur/> |
| en-AE | <https://www.getapp.ae/software/2037347/ushur> |
| en-AU | <https://www.getapp.com.au/software/2037347/ushur> |
| en-CA | <https://www.getapp.ca/software/2037347/ushur> |
| en-GB | <https://www.getapp.co.uk/software/2037347/ushur> |
| en-IE | <https://www.getapp.ie/software/2037347/ushur> |
| en-NZ | <https://www.getapp.co.nz/software/2037347/ushur> |
| en-SG | <https://www.getapp.sg/software/2037347/ushur> |
| en-ZA | <https://www.getapp.za.com/software/2037347/ushur> |

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