---
description: Learn how Nextiva CRM can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
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title: Nextiva CRM Reviews, Prices & Ratings | GetApp South Africa 2026
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Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Nextiva CRM](/software/2037491/nextiva-crm)

# Nextiva CRM

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> Nextiva CRM is a customer relationship management software designed to help businesses handle interactions with customers across multiple communication channels including phone, email, SMS, social media accounts, and more. It enables organizations to route customer support tickets to agents.
> 
> Verdict: Rated **3.6/5** by 7 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.6/5** | 7 Reviews |
| Ease of Use | 3.4/5 | Based on overall reviews |
| Customer Support | 3.5/5 | Based on overall reviews |
| Value for Money | 3.4/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 60% | (6/10 Likelihood to recommend) |

## About the vendor

- **Company**: Nextiva
- **Location**: Scottsdale, US
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$6,99
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Nextiva CRM is Available on monthly and annual subscriptions, details of which are outlined below-
Communicate and Collaborate -
Essential – Starting from $24.95/user/month or $17.95/user/month (billed annually)
Professional – Starting from $29.95/user/month or $21.95/user/month (billed annually)
Enterprise – Starting from $39.95/user/month or $31.95/user/month (billed annually)
Ultimate – Starting from $60.95/user/month or $52.95/user/month (billed annually)
Collaborate –
Essential – Free
Pro – $9.99/user/month or $6.99/user/month (billed annually)
Enterprise – $14.99/user/month or $9.99/user/month (billed annually)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Activity Dashboard
- CRM
- Configurable Workflow
- Contact Database
- Contact Management
- Customer Database
- Customer Segmentation
- Dashboard
- Data Import/Export
- Email Marketing
- For Insurance Industry
- Interaction Tracking
- Internal Chat Integration
- Knowledge Management
- Lead Management
- Lead Qualification
- Live Chat
- Multi-Channel Data Collection
- Negative Feedback Management

## Integrations (11 total)

- CRM Analytics
- Google Calendar
- Google Contacts
- HubSpot CRM
- Microsoft Outlook
- Microsoft Teams
- NetSuite
- Oracle Service
- ServiceNow
- SugarCRM
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [CRM Software](https://www.getapp.za.com/directory/230/crm/software)

## Related Categories

- [CRM Software](https://www.getapp.za.com/directory/230/crm/software)
- [Customer Experience Software](https://www.getapp.za.com/directory/601/customer-experience/software)
- [Sales Tracking Software](https://www.getapp.za.com/directory/3059/sales-tracking/software)
- [IT Ticketing Systems](https://www.getapp.za.com/directory/3479/it-ticketing-systems/software)
- [Insurance CRM Software](https://www.getapp.za.com/directory/3083/insurance-crm/software)

## Alternatives

1. [Zoho CRM](https://www.getapp.za.com/software/9908/zoho-crm) — 4.3/5 (6964 reviews)
2. [Freshdesk](https://www.getapp.za.com/software/10317/freshdesk) — 4.5/5 (3408 reviews)
3. [Zoho Desk](https://www.getapp.za.com/software/10036/zoho-desk) — 4.5/5 (2211 reviews)
4. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews)

## Reviews

### "Low Cost call center CRM" — 3.0/5

> **Verified Reviewer** | *22 September 2022* | Insurance | Recommendation rating: 7.0/10
> 
> **Pros**: Works with the Nextiva call center app and is a good add-on to track customer service requests.
> 
> **Cons**: The UI needs a refresh and needs to be more customizable like Salesforce

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### "I enjoy using Nextiva VoIP." — 4.0/5

> **Jason** | *21 September 2017* | Accounting | Recommendation rating: 8.0/10
> 
> **Pros**: It is cost effective and overall pretty simple to use.  We can track information online and receive email updates.
> 
> **Cons**: It is hard to put a permanent hold on the account.  It also can be very difficult to program a new phone.
> 
> Thank you.

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### "Very expensive and not worth it" — 1.0/5

> **Brianna** | *23 October 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10
> 
> **Pros**: Nextiva was a temporary solution for our office needs, which required mobile staff making phone calls and sending text messages. They were able to set up services with us successful.
> 
> **Cons**: Nextiva was not a good fit for our office. Employees experiences dropped calls, and a customer service rep even told us once that their mobile app was not good--instead we should use the desktop app.

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### "Great experience" — 5.0/5

> **Christi** | *28 February 2017* | Management Consulting | Recommendation rating: 9.0/10
> 
> **Pros**: Answered all questions, great price for service, great, great support
> 
> Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

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### "Nextiva Phone Service Review" — 4.5/5

> **Bryce** | *04 June 2014* | Accounting | Recommendation rating: 8.0/10
> 
> **Pros**: Great customer service, and good value for a phone system.
> 
> **Cons**: There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.

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## Links

- [View on GetApp](https://www.getapp.za.com/software/2037491/nextiva-crm)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/nextiva-crm/> |
| en-AE | <https://www.getapp.ae/software/2037491/nextiva-crm> |
| en-AU | <https://www.getapp.com.au/software/2037491/nextiva-crm> |
| en-CA | <https://www.getapp.ca/software/2037491/nextiva-crm> |
| en-GB | <https://www.getapp.co.uk/software/2037491/nextiva-crm> |
| en-IE | <https://www.getapp.ie/software/2037491/nextiva-crm> |
| en-NZ | <https://www.getapp.co.nz/software/2037491/nextiva-crm> |
| en-SG | <https://www.getapp.sg/software/2037491/nextiva-crm> |
| en-ZA | <https://www.getapp.za.com/software/2037491/nextiva-crm> |

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