About Boost.AI

Boost.ai is a cloud-based and on-premise conversational artificial intelligence (AI) platform designed to help businesses in credit unions, banking, telecom, insurance, public sector, and other industries create, launch, and manage chatbots to automate customer service queries at scale. Using self-learning AI, the platform enables organizations to use information from existing websites, chat logs, or old chatbots to reduce the time it takes to develop advanced virtual agents - from weeks and months down to a matter of days.
Boost.ai utilizes deep learning and natural language processing (NLP) technologies with automatic semantic understanding (ASU) to interpret and respond to queries via a chatbot or applications like Skype, Messenger, and Slack. It offers a host of features such as centralized information repository, authentication management, pre-defined templates, language detection, conversational IVR, and more. The built-in artificial intelligence (AI)-enabled admin panel allows enterprises to build natural interactions with automated conversation flows in a user-friendly, no-code environment to connect customers with a self-service portal.
Boost.ai enables managers to gain insights into conversational data, quality rating, and other metrics via analytics and statistics to optimize customer engagement. It also supports integration with various third-party applications like Microsoft Teams, Salesforce, Genesys, Puzzel, Zendesk, eGain, and more.

Key benefits of Boost.AI

Conversational AI platform for enterprise, No-code conversation builder, Omni-channel experience, Unlimited scalability, Actionable analytics, Multilingual support, Multiple integrations, User authentication and much more!

Devices

Business size

S M L

Images

boost.ai AI trainer
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Boost.AI screenshot: boost.ai AI trainer Boost.AI screenshot: boost.ai analytics dashboard Boost.AI screenshot: boost.ai help center

Features

Total features of Boost.AI: 30

  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Compliance Management
  • Contextual Guidance
  • For Developers
  • IVR / Voice Recognition
  • Intent Recognition
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Performance Metrics
  • Pre-Configured Bot
  • Real Time Analytics
  • Reporting/Analytics
  • Secure Data Storage
  • Self Service Portal
  • Self-Learning
  • Sentiment Analysis
  • Single Sign On
  • Speech Recognition
  • Speech Synthesis
  • Third Party Integrations
  • Visual Analytics

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Reviews

Overall rating

4,8 /5
(21)
Value for Money
4,6/5
Features
4,7/5
Ease of Use
4,8/5
Customer Support
4,7/5

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Showing 5 reviews of 21
Marcos daniel M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Robust conversational AI platform that help us build advance virtual agents without coding

Reviewed on 2020/05/04

Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian)...

Boost.ai helped us (Wize AI) support the Baltic languages (Estonian, Latvian, Lithuanian, Russian) when almost no international companies wanted to do it, for conversational AI solutions.

Pros

The platform is easy to master as the e-learning material is well developed and easy to digest. All the existing features offer us the capability to govern the virtual agents and control what happen during the conversations with citizens and customers. There is no black box. I also appreciate a lot the number of reports and analytics boost.ai has. I can see that our customers are taking advantage of the self-learning features (the platform suggests what intents we should add and even training data we can use) and integration with existing human chat solutions.

Cons

Even though boost.ai platform offers many pre-made virtual agents or modules (for banks, insurance, telco, municipalities, COVID-19 crisis, HR) I believe that customers will benefit even more if there are more pre made agents (some for specific roles) available.

Michael F.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Virtual assistants

Reviewed on 2020/04/30

We have currently implementing for two cases and a third is soon coming up. Impressed by the...

We have currently implementing for two cases and a third is soon coming up. Impressed by the results obtained from only a limited amount of training rounds with the software.

Pros

The ease of use
Particularly great on Nordic languages
The user interphase
The quality Assurance during the training sessions

Cons

It would be great to have a multi tenant user interphase making more developers working simultaneously.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Virtual Assistant

Reviewed on 2020/05/05

Positive overall experience. Great team, with very responsive PMs and partner resources.

Positive overall experience. Great team, with very responsive PMs and partner resources.

Pros

Pre-built modules within the sectors it was needed. Clean interface with easy to access tutorials.

Cons

Too early to say. The collaboration is still in it's early stages, but so far there isn't anything which stands out as a deficiency.

Soren N.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing value for money

Reviewed on 2020/05/02

Boost.ai help reduce the traffic to the expensive contact centres by giving customers access to an...

Boost.ai help reduce the traffic to the expensive contact centres by giving customers access to an intelligent chatbot. Boost.ai are easy to work with and provide value within three months.

Pros

This product is very easy to set-up and easy to learn for our employees. It has a great business case and the AI is truly amazing.

Cons

If I have to say something negative then it is a lack of communication with regards to the product road-map.

Markus M.
Overall rating
  • Industry: Management Consulting
  • Company size: 10 000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

The best conversational AI on the market

Reviewed on 2020/06/03

More efficient customer service with higher service level and better customer engagement and...

More efficient customer service with higher service level and better customer engagement and experience.

Pros

The best NLP capabilities of the chatbot solutions on the market and easy to develop and implement.

Cons

The solution could be more configurable for the admins/developers and the pricing is also reflecting the quality of the solution.

Showing 5 reviews of 21 Read all reviews

Boost.AI FAQs

Below are some frequently asked questions for Boost.AI.

Boost.AI offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription, Open Source
  • Free Trial: Available

Please contact boost.ai directly for pricing details.

We do not have any information about Boost.AI features

Boost.AI has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Boost.AI supports

Boost.AI supports the following devices:

Boost.AI integrates with the following applications:

AzureDesk, Conversational Cloud, Dynamics 365, Facebook, Freshchat, Freshdesk, Genesys Cloud, Giosg, Google Voice, Microsoft Teams, Salesforce Platform, Slack, Twilio Voice, UiPath, WhatsApp, Zendesk, Zoom Meetings & Chat

Boost.AI offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

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