myUnity Senior Living

EHR software for long term & and assisted living facilities

About myUnity Senior Living

Netsmart myUnity Senior Living is a cloud-based software designed to help long term care and assisted living facilities maintain electronic health records and manage employee scheduling on a unified platform. It enables nursing homes to handle resident admissions, automate referral management tasks, and process billing across multiple care centers.

Administrators can use the application to map and view residents’ care journeys, connect and share patient details with external health systems, and review documents using Android and iOS devices. Features of myUnity Senior Living include offline access, automated alerts, custom workflows, data synchronization, a centralized dashboard, analytics, and more. It allows healthcare workers to collect information about residents’ allergies, medications, and immunizations and store them in a centralized repository.

Netsmart myUnity Senior Living supports integration with various third-party systems such as payroll, general ledger, telephony, electronic visit verification (EVV), and more via APIs. The application also lets managers gain insights into clinical, financial, and operational trends and generate custom reports.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

myUnity Senior Living Software - myUnity Senior Living MDS schedule
myUnity Senior Living Software - myUnity Senior Living patient profile
myUnity Senior Living Software - myUnity Senior Living electronic documents
myUnity Senior Living Software - myUnity Senior Living home
myUnity Senior Living Software - myUnity Senior Living order admin management
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myUnity Senior Living video
myUnity Senior Living video
myUnity Senior Living Software - myUnity Senior Living MDS schedule
myUnity Senior Living Software - myUnity Senior Living patient profile
myUnity Senior Living Software - myUnity Senior Living electronic documents
myUnity Senior Living Software - myUnity Senior Living home
myUnity Senior Living Software - myUnity Senior Living order admin management

Features

Total features of myUnity Senior Living: 53

  • API
  • Activity Dashboard
  • Activity Planning
  • Admissions Management
  • Alerts / Escalation
  • Alerts/Notifications
  • Assessment Management
  • Billing & Invoicing
  • CNA Tracking
  • Care Plan Management
  • Charting
  • Claims Management
  • Client Management
  • Clinical Care
  • Data Capture and Transfer
  • Data Import/Export
  • Data Storage Management
  • Document Management
  • EDI
  • EMR/EHR
  • Electronic Signature
  • Electronic Submission
  • Event / Activities Planning
  • For Activity Departments
  • For Home Care Providers
  • For Nursing Homes
  • Geriatric Care
  • Home Health Care Management
  • Incident Management
  • Lead Management
  • MDS Review
  • Meal / Nutrition Management
  • Medication History
  • Nursing Forms Tracking
  • Patient Intake
  • Patient Records Management
  • Payroll Management
  • Point of Care System
  • Records Management
  • Referral Management
  • Referral Tracking
  • Rehabilitation Management
  • Reimbursement Management
  • Reporting & Statistics
  • Resident Assessment
  • Scheduling
  • Search/Filter
  • Spend Management
  • Staff Management
  • Staff Scheduling
  • Transaction Management
  • Work Order Management
  • Workflow Management

Alternatives

Skilled Nursing Core Platform

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#1 Alternative to myUnity Senior Living
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MatrixCare Home Health & Hospice

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#2 Alternative to myUnity Senior Living
We’re proud to be the country’s largest post-acute care technology provider, and equally proud to offer the first fully...

Home Health Care Platform

4,9
#3 Alternative to myUnity Senior Living
PointClickCare Home Health platform is uniquely designed to help long-term care providers of all sizes manage the...

NETSoins

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#4 Alternative to myUnity Senior Living
The software suite essential for the good management of your medico-social establishment which covers all the specific...

Reviews

Overall rating

3,3 /5
(19)
Value for Money
3,1/5
Features
3,4/5
Ease of Use
3,0/5
Customer Support
3,0/5

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Showing 5 reviews of 19
Jessie K.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Netsmart's myUnity Adapts to All our Varied Needs

Reviewed on 2020/12/01

Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable....

Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through.

Pros

I love that myUnity can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity!

Cons

KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions.
The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates.

Alternatives Considered

Home Health Care Platform

Reasons for Choosing myUnity Senior Living

We switched to myUnity (Vision at that time) because it could be used across our various programs, rather than only in our residential facilities.

Reasons for Switching to myUnity Senior Living

Because myUnity worked for all our lines of service, not just our residential programs.

Response from Netsmart

Thank you so much for your review of myUnity! Happy you like how our cloud-based solution supports all your lines of service. We appreciate your feedback. We will review ways to continue to enhance our offerings to better meet the needs of clients.

Nancy S.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Promises, Promises

Reviewed on 2020/10/28

Overall experience is mediocre. After acquisition by Netsmart the transition to new management...

Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet.

Pros

We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency.

Cons

Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed.

Response from Netsmart

Thank you for providing these insights of your Netsmart experience. We value your input, and your Client Alignment Executive will be reaching out to better understand your concerns and how to enhance your experience moving forward.

Mark G.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Not user friendly geared towards finance

Reviewed on 2022/05/11

I have to work harder using this software.

I have to work harder using this software.

Pros

Good customer service. Work does get completed but after extra steps. Hard to pull reports.

Cons

not used friendly multiple steps needed to complete a task.

Laura M.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1 001-5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good EHR Sotftware

Reviewed on 2022/03/08

The overall functionality of the software has improved, but the ease of getting the support you...

The overall functionality of the software has improved, but the ease of getting the support you need or fixes has declined. Overall a fairly easy to navigate software and get what you need.

Pros

Easy to select a resident and navigate the chart. Since Netsmart has taken over there has been less downtime and system failures, so overall reliable.

Cons

Setting up users by having to log into another area, the reports are not easy to navigate, support can take a while to get back to and prioritize.

Peggy B.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Robust EHR

Reviewed on 2020/09/29

We use this across the continuum of care at our corporation which works well for continuation of...

We use this across the continuum of care at our corporation which works well for continuation of care.

Pros

Love the ability to customize forms. Med Pass is clear and concise. Netsmart is responsive to end user suggestions.

Cons

Reports, inability to pull the information you want from the record.

Response from Netsmart

Thanks so much for your review of myUnity! We are thrilled that you love the ability to customize forms. We value client feedback and suggestions, and your review reaffirms the value we place on listening to our clients. We've launched our analytics tool to assist clients with reporting needs; it pulls many data elements and allows flexibility to the owner/operators. Look for additional reporting features in Q4 that will assist with clinical compliance and information.

We are also adding additional reporting needs in Q4 that will assist in clinical compliance & information.

Showing 5 reviews of 19 Read all reviews

myUnity Senior Living FAQs

Below are some frequently asked questions for myUnity Senior Living.

myUnity Senior Living offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Please contact Netsmart Technologies directly for pricing information.

myUnity Senior Living has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

myUnity Senior Living supports the following languages:

English

myUnity Senior Living supports the following devices:

Android (Mobile), iPad (Mobile)

myUnity Senior Living integrates with the following applications:

Cisco Unified Communications Manager, SAP Analytics Cloud

myUnity Senior Living offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for myUnity Senior Living.