Shipday

Dispatch and delivery tracking software for small businesses

About Shipday

Shipday is a dispatch and delivery tracking software designed to help restaurants, couriers, grocery stores, and other small businesses plan orders, manage drivers, send alerts to customers in real-time, and more on a unified platform. Supervisors can upload data about deliveries in the form of Excel files, locate addresses on a map, identify suitable routes, and assign orders to designated drivers according to requirements.

Using Shipday, couriers can gain visibility into the order status, pick up or drop site, payment amount, distance, required delivery time, and other details on a centralized dashboard. Customers can track orders using a live URL, receive text messages about delivery statuses, and pick up shipments by checking in on the online tracking page. Drivers can also use the mobile application to collect proof of delivery and view their work queue, addresses, order details, navigation maps, instructions, and clients' contact numbers.

Shipday facilitates integration with various online ordering systems such as GloriaFood, Toast, Zuppler, Cloud Waitress, GrubHub, and more. Other features include reporting, estimated time of arrival (ETA) tracking, timestamps, and customizable branding.

Key benefits of Shipday

• Easy to use software for dispatch and delivery tracking with mobile applications for drivers and live tracking for customers.
• It offers integration with restaurant ordering sites and platforms.

Devices

Business size

S M L

Markets

United States, Canada, Australia, China, India and 4 others, Japan, Germany, Brazil, Mexico

Supported Languages

English

Images

Shipday assign orders to drivers
Shipday track deliveries
Shipday dashboard
View 4 more
Shipday video
Shipday screenshot: Shipday assign orders to drivers Shipday screenshot: Shipday track deliveries Shipday screenshot: Shipday dashboard

Features

Total features of Shipday: 23

  • API
  • Activity Tracking
  • Alerts / Escalation
  • Automatic Notifications
  • Customizable Branding
  • Delivery Tracking
  • Dispatch Management
  • Email Notifications
  • Mobile Alerts
  • Mobile Signature Capture
  • Order Management
  • Order Processing
  • Order Tracking
  • Progress Tracking
  • Push Notifications
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Reporting & Statistics
  • Status Tracking
  • Surveys & Feedback
  • Third Party Integration

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Reviews

Overall rating

5 /5
(8)
Value for Money
5/5
Features
4,9/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 8
Kingsley & claudia N.
Overall rating
  • Industry: Food & Beverages
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Shipday has been an essential part of our success opening a new delivery business!

Reviewed on 2021/01/30

Thanks to Shipday we have now been able to support our local island community with a much needed...

Thanks to Shipday we have now been able to support our local island community with a much needed delivery service! Even with the struggle of COVID, together we have been able to support our restaurants, residents, and community as a whole without having to break the bank as a small business. We did our research into other softwares or apps, and nothing compared to the value, efficiency and fluidity of Shipday. For a small business that is looking to get into delivering their product this system is essential! It really was a blessing to come across these guys.

Pros

What we love about Shipday is how easy it is to use and apply to the business. With everything you need to handle the different elements of business such as analytics for accounting, well-organized and productive dispatch system, it is overall a really well rounded system & app. The app is really responsive and has many features to support our drivers while they are on shift. The support has been stellar and the development team is always improving the app in a variety of ways. It's been a really great experience.

Cons

To be honest there is not a lot of negative things to be said about our experience with Shipday. Like any software there will be random bugs at times, but nothing serious has every inconvenienced our day to day. The support has been really great at communicating what's going on when we have reached out, they are also quick to respond to the situation. We feel like we are in good hands.

Michael F.
Overall rating
  • Industry: Hospitality
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect to managing a restaurant delivery fleet

Reviewed on 2020/12/12

Pros

We appreciated the ability to quickly on-board our drivers because the driver app is simple and intuitive. The API enables us to send orders from our system to ShipDay, and the dispatcher dashboard is straightforward. It's perfect for the restaurant delivery fleet use-case, and allows us to run our delivery fleet efficiently.

Cons

We hit a couple of snags using their API to integrate, but their support team was quick to help us out and ultimately turned into a smooth integration.

Oseoboh O.
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ShipDay

Reviewed on 2021/01/05

We love how ShipDay has been able to help elevate our business and help provide excellent customer...

We love how ShipDay has been able to help elevate our business and help provide excellent customer service to our clients.

Pros

We love the way ShipDay platform operates. It's really easy for our drivers to use and user friendly for our dispatchers. Doesn't take long for us to train staff but at the same time the software provides many tools that allow us to operate at an efficient rate.

Cons

We do not like the fact that the platform currently doesn't have have user portal for our customers but we have been informed by the ShipDay team that they will be adding this features soon.

Shannon J.
Overall rating
  • Industry: Food Production
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect delivery solution

Reviewed on 2020/10/30

Since we began using this app/ website the developers have been very helpful in making improvements...

Since we began using this app/ website the developers have been very helpful in making improvements to assist in our delivery model. Customer service has always been very responsive and accommodating. Shipday is constantly working on improvements for its users. We have not been able to find an option as affordable for all the features they provide.

Pros

Delivery tracking features
Cost
Customer texting feature

Cons

You can not route with time constraints yet but they are working on that. There is some lag time at our volume. I would like drivers to be able to contact customers through the app so they do not need to use their personal phone numbers. I do believe that might be a significant cost increase though.

Freddy H.
Overall rating
  • Industry: Restaurants
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing Results!

Reviewed on 2020/10/27

We have grown from 3 drivers to 12, and from 250 orders to about 2500 in the last three months. So...

We have grown from 3 drivers to 12, and from 250 orders to about 2500 in the last three months. So the results for the value and time setting up has been very, very good.

Pros

Been able to integrate to a online ordering system the way shipday does, is amazingly easy, fast and efficient. Plus to be able to set our merchants with the forms, so they can order from anywhere is the best!

Cons

They are always updating the system and always listening to our needs!

Showing 5 reviews of 8 Read all reviews

Shipday FAQs

Below are some frequently asked questions for Shipday.

Shipday offers the following pricing plans:

  • Starting from: US$14,99
  • Pricing model: Free, Subscription
  • Free Trial: Available

Shipday is offered across three pricing plans, outlined below. A 30-day free trial is available. Starter: Available for free Professional: $10 per order in United States and Canada, Pricing starts from $0.04 per order including SMS cost globally and minimum $14.99 per month Enterprise: Starting from $1,299 per month. Contact Shipday for further pricing details.

Shipday offers the following features:

  • Delivery Tracking
  • Dispatch Management
  • Mobile Access
  • Routing
  • Surveys & Feedback

Shipday has the following typical customers:

Small Business

Shipday supports the following languages:

English

Shipday supports the following devices:

Android, iPhone, iPad

Shipday integrates with the following applications:

CloudWaitress, GloriaFood, GrubHub, Shopify, Squarespace, Wix, WooCommerce, Zapier

Shipday offers the following support options:

Online Support, FAQs, Knowledge Base, Phone Support, Video Tutorials

Related categories

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