Harvestr

Cloud-based product management tool for digital businesses

About Harvestr

Harvestr is a product management software that helps digital businesses in hospitality, eLearning, IT, and other industries build roadmaps and facilitate product growth based on customer feedback and other relevant data. It enables team members to collaborate and resolve customer feature requests, issues, and complaints.

Harvestr allows staff members to prioritize product roadmap issues based on data, such as the number of impacted users and monthly recurring revenue (MRR). It enables employees to inform customers, team members, and other stakeholders about issue resolution via a built-in text-based notification system. It also lets administrators centralize product feedback from multiple channels to maintain a comprehensive overview of customer needs and expectations.

Harvestr enables businesses to integrate the platform with several third-party solutions, such as Zapier, Zendesk, Slack, Freshdesk, Jira, Trello, and Salesforce. Supervisors can also create custom feedback categories and fields to organize data according to specific requirements and preferences.

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

Supported Languages

English, French

Images

Harvestr prioritization
Harvestr product roadmap
Harvestr feedback centralization
View 4 more
Harvestr screenshot: Harvestr prioritization Harvestr screenshot: Harvestr product roadmap Harvestr screenshot: Harvestr feedback centralization

Features

Total features of Harvestr: 26

  • 360 Degree Feedback
  • Analytics
  • Archiving & Retention
  • Automatic Notifications
  • Bug Tracking
  • Call Reporting
  • Collaboration Tools
  • Communication Management
  • Dependency Tracking
  • Feedback Management
  • Idea Ranking
  • Ideation
  • Issue Management
  • Project Planning
  • Remote Access
  • Request Assignment
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Strategic Planning
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Third Party Integration
  • Workflow Management

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Reviews

Overall rating

4,9 /5
(13)
Value for Money
4,9/5
Features
4,8/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 13
Jules B.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must-have for product teams

Reviewed on 2020/04/05

Harvestr removes the hassle out of managing customer feedback. It helps align all teams on...

Harvestr removes the hassle out of managing customer feedback. It helps align all teams on data-backed product decisions.

Pros

Integrations to get all customer feedback and data in one place
Adapts well to different workflows
Automated product notifications to keep other teams in the loop

Cons

I am missing Segment and Hubspot integrations

Tulio M.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent to collect and organize customer feedback

Reviewed on 2020/10/09

It helps me organize customer feedback and improve product discovery phase and my roadmap...

It helps me organize customer feedback and improve product discovery phase and my roadmap prioritization.

Pros

I really like the Intercom integration and the way we can link conversations with discoveries and organize discoveries in product components. I can easily move from a feature idea to a customer conversation about it.

Cons

Nothing. Most of the things that I didn't like I reported to their customer support and they improved the product.

Andrea B.
Overall rating
  • Industry: Human Resources
  • Company size: 11-50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Harvestr brings order to the chaos of feedback

Reviewed on 2020/10/22

Harvestr lets us funnel our users’ raw feedback into a single space, translate it into refined...

Harvestr lets us funnel our users’ raw feedback into a single space, translate it into refined discoveries, and prioritize them.

Pros

Harvestr:

+ let you funnel in a single space the user feedback coming from multiple sources (emails, Intercom, …), making sure it does not get lost in time and space
+ provides a space for collaboration and discussion, which helps when it is the time to digest the raw feedback and translate it into refined discoveries, ready to be prioritized and worked on
+ let you easily cluster multiple similar feedback under a single discovery
+ let you score discoveries using multiple custom parameters, and sort them accordingly
+ has a very neat and clear interface

Cons

In the past, some elements of the interface were a bit slow in their response time, but everything has been resolved with the recent updates.

Aymeric S.
Overall rating
  • Industry: Banking
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

So easy to use

Reviewed on 2020/11/12

Harvestr allows me to keep an eye on every requests and to sort them in order to access them...

Harvestr allows me to keep an eye on every requests and to sort them in order to access them easily. Above all, it allow me to rank theses requests by importance, which has a significant impact on prioritization meetings and business decisions.

Pros

The easiest way to keep track of my client's needs and demands. The plateform is very easy to use, and [SENSITIVE CONTENT HIDDEN] is always here to help us use his service and constantly improves Harvestr when we have a request. I have used Harvestr weekly for a year now and I'll use it for a second year without hesitation.

Cons

Difficult to find any cons...I would say some minor defects now and then, but when reported to the Harvestr team, they are quickly fixed.

Nicolas A.
Overall rating
  • Industry: E-Learning
  • Company size: 51-200 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Harvestr review by one 360Learning

Reviewed on 2020/10/22

Very smooth and every time I had difficulties the team was there to support me

Very smooth and every time I had difficulties the team was there to support me

Pros

Simplicity / UX in all features + the team's help/availability & support quality

Cons

Lack of extended reporting/extract possibilities

Showing 5 reviews of 13 Read all reviews

Harvestr FAQs

Below are some frequently asked questions for Harvestr.

Harvestr offers the following pricing plans:

  • Starting from: US$39,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Harvestr is available across three pricing plans, outlined below. It also offers a 14-days free trial. Rise: $39/editor (per month) or $32/editor (annually) Scale: $79/editor (per month) or $65/editor (annually) Elite: Please contact Harvestr directly for pricing details.

Harvestr offers the following features:

  • 360 Degree Feedback
  • Analytics
  • Archiving & Retention
  • Bug Tracking
  • Call Reporting
  • Collaboration Tools
  • Complaint Monitoring
  • Dashboard
  • Data Security
  • Dependency Tracking
  • Idea Ranking
  • Ideation
  • Issue Management
  • Project Planning
  • Remote Access
  • Requirements Management
  • Resource Management
  • Status Tracking
  • Strategic Planning
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Visualization
  • Workflow Management

Harvestr has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Harvestr supports the following languages:

English, French

We do not have any information about what devices Harvestr supports

Harvestr integrates with the following applications:

Freshdesk, GitHub, GitLab, Intercom, Jira, Salesforce Sales Cloud, Slack, Trello, Zapier, Zendesk

Harvestr offers the following support options:

Phone Support, Online Support, FAQs

Related categories

See all software categories found for Harvestr.