About LiveCaller

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize key performance indicators (KPIs), response time, chat duration, average conversations per day, client satisfaction rates, and other metrics on a centralized dashboard.

Using LiveCaller, organizations can store customers' contact information including names, emails, and telephone numbers in the form of user profiles. Managers can track call history, send required details or documents to clients via webchat, and use the collaborative inbox to access messages from external communication channels on a unified platform. Its co-browsing functionality also allows agents to assist customers through encountered issues in real-time via screen sharing.

LiveCaller facilitates integration with various third-party communication tools such as Viber, Telegram, Facebook Messenger, and more. Other features include feedback forms, widget customization, webhooks, pre-call survey, queue management, call transfer, and permissions management.

Key benefits of LiveCaller

LiveCaller is all in one solution that combines different communication channels (Chat, Call, Callback, Social Messaging Apps) into one platform.

Devices

Business size

S M L

Markets

United States, Canada, Germany

Supported Languages

English

Images

LiveCaller dashboard
LiveCaller web calls
LiveCaller live chat
LiveCaller request callback
View 5 more
LiveCaller video
LiveCaller screenshot: LiveCaller dashboard LiveCaller screenshot: LiveCaller web calls LiveCaller screenshot: LiveCaller live chat LiveCaller screenshot: LiveCaller request callback

Features

Total features of LiveCaller: 21

  • API
  • Activity Dashboard
  • Analytics
  • Auto-Responders
  • Call Routing
  • Chat
  • Chat Transcript
  • Communication Management
  • Contact History
  • Conversion Tracking
  • Customer History
  • Data Visualization
  • History Tracking
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Permission Management
  • Queue Manager
  • Role-Based Permissions
  • Third Party Integration

Alternatives

Zendesk

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LiveAgent

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tawk.to

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#3 Alternative to LiveCaller
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers...

JivoChat

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LiveCaller FAQs

Below are some frequently asked questions for LiveCaller.

LiveCaller offers the following pricing plans:

  • Starting from: US$13,00/month
  • Pricing model: Subscription
  • Free Trial: Available

LiveCaller is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. Web Chat: $14 per month and $12.90 per month billed annually per agent Web Call: $13 per month and $11.70 per month billed annually per agent Omni Channel: $15 per month and $13.50 per month billed annually per agent Co-browsing: $20 per month and $17.33 per month billed annually per agent Customers can choose one or a combination of one or more plans based on requirements.

LiveCaller offers the following features:

  • Auto-Responders
  • Mobile Access
  • Multi-Channel Communication

LiveCaller has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

LiveCaller supports the following languages:

English

We do not have any information about what devices LiveCaller supports

LiveCaller integrates with the following applications:

Facebook, Telegram

LiveCaller offers the following support options:

Online Support, Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for LiveCaller.