LiveCaller

Live chat and customer communications management software

About LiveCaller

LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize key performance indicators (KPIs), response time, chat duration, average conversations per day, client satisfaction rates, and other metrics on a centralized dashboard.

Using LiveCaller, organizations can store customers' contact information including names, emails, and telephone numbers in the form of user profiles. Managers can track call history, send required details or documents to clients via webchat, and use the collaborative inbox to access messages from external communication channels on a unified platform. Its co-browsing functionality also allows agents to assist customers through encountered issues in real-time via screen sharing.

LiveCaller facilitates integration with various third-party communication tools such as Viber, Telegram, Facebook Messenger, and more. Other features include feedback forms, widget customization, webhooks, pre-call survey, queue management, call transfer, and permissions management.


Key benefits of LiveCaller

LiveCaller is all in one solution that combines different communication channels (Chat, Call, Callback, Social Messaging Apps) into one platform.


Images

LiveCaller Software - LiveCaller dashboard
LiveCaller Software - LiveCaller web calls
LiveCaller Software - LiveCaller live chat
LiveCaller Software - LiveCaller request callback
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LiveCaller video
LiveCaller Software - LiveCaller dashboard
LiveCaller Software - LiveCaller web calls
LiveCaller Software - LiveCaller live chat
LiveCaller Software - LiveCaller request callback

Not sure about LiveCaller? Compare with a popular alternative

LiveCaller

4,8 (8)
VS.
Highly reviewed

Starting Price

US$13,00
month
US$14,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

44
159

Integrations

3
40

Ease of Use

4,8 (8)
4,4 (2 143)

Value for Money

5,0 (8)
4,5 (2 143)

Customer Service

5,0 (8)
4,3 (2 143)
Green rating bars show the winning product based on the average rating and number of reviews.

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4,4
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TeamSupport Messaging & Live Chat

4,6
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LiveAgent

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Reviews

Overall rating

4,8 /5
(8)
Value for Money
5/5
Features
4,9/5
Ease of Use
4,8/5
Customer Support
5/5

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Showing 5 reviews of 8
Verified Reviewer
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wonderful tool

Reviewed on 2021/03/23

Pros

Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.

Cons

Nothing to complain about, great software and a great tech support team.

Roland
Roland
Overall rating
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Customer Support Product with Tons of Potential

Reviewed on 2022/08/30

Amazing. The customer support from LiveCaller has been wonderful.

Amazing. The customer support from LiveCaller has been wonderful.

Pros

The chat and call features work well.
The co-browsing feature is a game-changer for SaaS companies like mine - and the benefit of not having to send a Zoom invite, Google Meet invite, or something else is worth it.
So far, I like the analytics available for each call, including duration and a simple way to collect customer feedback.

Cons

The main issue I ran into is the widget does not show up within my application when installed as instructed. We're still figuring this out.
Also, I would like to delete calls, chats, and review data I collected during testing and haven't found an easy way to do that yet. However, customer support has been super helpful.

Lloyd
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great value for the money!

Reviewed on 2024/02/07

I think it's a solid platform and it will work for most businesses

I think it's a solid platform and it will work for most businesses

Pros

The feature set you get for the price is unbeatable

Cons

I wish it had interactions with AI. That would make it almost perfect

Juan
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A powerful and easy to implement platform

Reviewed on 2023/01/01

A well-organized platform, its structure is intuitive, we can follow up without problems and its...

A well-organized platform, its structure is intuitive, we can follow up without problems and its support is very good.

Pros

The implementation solution is very simple and fast. So for us it is something viable.

Cons

The platform is developing new functions, so we are sure that they will surprise us.

Alternatives Considered

TeamSupport Messaging & Live Chat
Danielle
Overall rating
  • Industry: Publishing
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I just can't believe this...

Reviewed on 2023/10/24

My experience has been so good I'm going to offer to promote their service on our website at no...

My experience has been so good I'm going to offer to promote their service on our website at no cost. Whether they accept or not I don't know but this is the kind of business I want to do business with and the customer service is fantastic.

Pros

The low cost is by far one of my favorite features. I also like how easy it is for us now to communicate as a team.

Cons

To be honest I haven't found much of anything that I don't like I just hope they never change anything. I'm aware every software product or services has their weakness I just haven't found it yet.

Showing 5 reviews of 8 Read all reviews

LiveCaller FAQs

Below are some frequently asked questions for LiveCaller.

LiveCaller offers the following pricing plans:

  • Starting from: US$13,00/month
  • Pricing model: Subscription
  • Free Trial: Available

LiveCaller is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. Web Chat: $14 per month and $12.90 per month billed annually per agent Web Call: $13 per month and $11.70 per month billed annually per agent Omni Channel: $15 per month and $13.50 per month billed annually per agent Co-browsing: $20 per month and $17.33 per month billed annually per agent Customers can choose one or a combination of one or more plans based on requirements.

LiveCaller has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

LiveCaller supports the following languages:

English, Russian, Spanish

LiveCaller supports the following devices:

LiveCaller integrates with the following applications:

Meta for Business, Telegram, Viber

LiveCaller offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for LiveCaller.