About LiveCaller
LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize key performance indicators (KPIs), response time, chat duration, average conversations per day, client satisfaction rates, and other metrics on a centralized dashboard.
Using LiveCaller, organizations can store customers' contact information including names, emails, and telephone numbers in the form of user profiles. Managers can track call history, send required details or documents to clients via webchat, and use the collaborative inbox to access messages from external communication channels on a unified platform. Its co-browsing functionality also allows agents to assist customers through encountered issues in real-time via screen sharing.
LiveCaller facilitates integration with various third-party communication tools such as Viber, Telegram, Facebook Messenger, and more. Other features include feedback forms, widget customization, webhooks, pre-call survey, queue management, call transfer, and permissions management.
Pricing starting from:
US$13,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to LiveCaller
Key benefits of LiveCaller
LiveCaller is all in one solution that combines different communication channels (Chat, Call, Callback, Social Messaging Apps) into one platform.
Devices
Business size
Markets
Andorra, United Arab Emirates, Argentina, Austria, Azerbaijan, Bosnia & Herzegovina, Belgium, Bulgaria, Brazil, Belarus, Canada, Switzerland, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, Faroe Islands, France, United Kingdom, Georgia, Guernsey, Gibraltar, Greenland, Greece, Croatia, Hungary, Ireland, Isle of Man, Iceland, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Latvia, Monaco, Moldova, Montenegro, North Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Russia, Sweden, Slovenia, Slovakia, San Marino, Turkey, Ukraine, United States, Vatican City, South Africa and 54 others
Supported Languages
Pricing starting from:
US$13,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to LiveCaller
Images
Features
Total features of LiveCaller: 22
- API
- Activity Dashboard
- Auto-Responders
- Chat/Messaging
- Communication Management
- Customer History
- Customer Segmentation
- Dashboard
- Data Visualization
- File Sharing
- Historical Reporting
- Interaction Tracking
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Negative Feedback Management
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third Party Integrations
- Transfers/Routing
Alternatives
Zoho Desk
LiveAgent
INSIDE
Conversational Cloud
Reviews
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Write a Review!- Industry: Internet
- Company size: 51-200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Wonderful tool
Reviewed on 2021/03/23
Pros
Now it's so easy and convenient to communicate with our clients like never before. Varies channels are available through one dashboard, which is awesome.
Cons
Nothing to complain about, great software and a great tech support team.
- Industry: Internet
- Company size: 2-10 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Software de llamada de alta calidad
Reviewed on 2021/05/04
LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los...
LiveCaller te ayuda para que cualquier miembro del equipo pueda responder las llamadas de los clientes en cualquier lugar.
Con LiveCaller ya no tendrás que asignar un número de teléfono y un móvil a los miembros del equipo o esperar que finalicen el turno para entregar el número de teléfono o el móvil al miembro del equipo del siguiente turno.
Pros
Lo que más me ha gustado de este software es que tiene todo lo necesario para una comunicación simple con tus clientes porque tiene chat web, llamadas web (recibir llamadas sin necesidad de número de teléfono) , co-navegación y también puedes conectar Facebook Messenger, Telegram, Viber, etc para manejar todas las comunicaciones desde un sólo lugar.
Lo recomiendo por la facilidad de uso y fácil integración en cualquier lugar, además las personas sin conocimientos pueden utilizar este software sin problemas y si necesitas ayuda siempre puedes contactar con atenció al cliente y te ayudarán encantados. Necesitaba ayuda y me respondió "Giga" que identificó mi problema en la primera pregunta.
Cons
Me ha gustado mucho LiveCaller porque tiene todo lo que necesitaba, además irán añadiendo más características y funciones en el futuro
LiveCaller FAQs
Below are some frequently asked questions for LiveCaller.Q. What type of pricing plans does LiveCaller offer?
LiveCaller offers the following pricing plans:
- Starting from: US$13,00/month
- Pricing model: Subscription
- Free Trial: Available
LiveCaller is offered across four pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. Web Chat: $14 per month and $12.90 per month billed annually per agent Web Call: $13 per month and $11.70 per month billed annually per agent Omni Channel: $15 per month and $13.50 per month billed annually per agent Co-browsing: $20 per month and $17.33 per month billed annually per agent Customers can choose one or a combination of one or more plans based on requirements.
Q. Who are the typical users of LiveCaller?
LiveCaller has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does LiveCaller support?
We do not have any information about what languages LiveCaller supports
Q. Does LiveCaller support mobile devices?
LiveCaller supports the following devices:
Q. What other apps does LiveCaller integrate with?
LiveCaller integrates with the following applications:
Facebook for Business, Telegram, Viber
Q. What level of support does LiveCaller offer?
LiveCaller offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
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