RingByName

About RingByName
RingByName is a cloud-based communication software, which helps businesses track and manage customer calls across multiple locations. Features include a virtual receptionist, real-time activity tracking, call routing, three-way calling, single sign-on (SSO), and reporting.
RingByName includes a built-in CRM module, which enables team members to record client details, track interaction history, identify opportunities, and analyze sales performance. Employees can share notes, log inbound and outbound voice calls, and schedule events. It also lets agents handle call queues, screen IDs, attend calls from remote extensions, and transfer calls to available or required agents.
RingByName offers integration with various third-party platforms such as Click2Call, Salesforce, Google Contact, and more. Users can view the status of all extensions and schedule meetings with clients using a dial-in teleconference feature. Supervisors can set up business hours, gauge phone call volumes, and access call records for training or audit purposes. Administrators can provide role-based permissions to prevent any unauthorized access and consolidate invoices through cost centre billing.
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Reviews
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- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Brendan's Stellar review
Reviewed on 2024/07/11
one of the better business decisions Ive made in my career
one of the better business decisions Ive made in my career
Pros
The support is incredible, I like that we tend to have the same technicians.
Cons
The pricing models, while competitive can be really confusing.
Response from InPhonex
Thank you Brendan,
We appreciate you as our partner and customer. Please provide some feedbacks to simply our pricing model.
Thank you
The R! Team
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
COMMUNION supports RingByName
Reviewed on 2024/06/18
COMMUNION's overall experience with RingByName is good
COMMUNION's overall experience with RingByName is good
Pros
COMMUNION likes the personal attention to details, given by RingByName. RingByName values the relationship, and has demonstrated this kind of excellence throughout the years.
Cons
There are improvements the company should adopt and implement, and has not. One example, RingByName Meet should operate seamlessly, regardless of the mobile device used, the browser used, or the amount of bandwidth available.
Response from InPhonex
Thank you, Frederick, for all the years you have been with us. Your dedication and hard work have been invaluable to our team. We truly appreciate it and strive to make continuous improvements in our product every chance we get.
The R! Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Not great. Ring Central is likely a better bet!
Reviewed on 2024/08/09
Not great. I chose this over Ring Central because of the promise of a small American company who...
Not great. I chose this over Ring Central because of the promise of a small American company who would be easy to work with and responsive to our needs. But it's more expensive, has less functionality, and no solutions are provided when concerns are brought up. I'm torn between going back to Ring Central and dealing with infrequent calls to the Philipines for support and continuing to support our local business who reps Ring By Name. We just hang on to the hope that Ring By Name starts to deliver on its promises.
Pros
Sometimes it works well. I am obligated to have 40 characters for this form to be "valid."
Cons
We've been complaining about a simple issue for 12 months and no one has made a true effort to correct it. We were told this was a small company, responsive to customer requests. Not a single request made a year ago has seen the light of day.
All three of our phones ring when a patient calls. Once the call is answered, the phone continues to ring on the other two phones until it is picked up and hung up. This was brought to your attention the first week we began service. It has been brought up multiple times since. Nothing has been done. In fact, [sensitive content hidden] just wrote us a note saying the issue cannot be duplicated, so the issue has been resolved. Here's the problem ... I have no idea who [sensitive content hidden] is. He's never sat here to listen to the ringing. 75% of my patients can tell you about the continued ringning. And subsequently, 75% of my patients know that Ring By Name is substandard when it comes to customer service and responding to customer concerns.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Office manager
Reviewed on 2024/11/27
Always a positive experience. Very easy to use.
Always a positive experience. Very easy to use.
Pros
Very reliable company. Always available for any issue that arises. Quick and friendly service!!
Cons
N/A I have no cons. I love the ease of the ringbyname service.
Response from InPhonex
Thank you for your review. We appreciate it. The R! Team
- Industry: Insurance
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Univista Insurance Orlando
Reviewed on 2024/07/09
I think the experience has been good, very good management and response to our requests.
I think the experience has been good, very good management and response to our requests.
Pros
customer service and professionalism of its employees
Cons
Just mention that there are recorded calls that we search for and cannot find, it is always solved by asking the company but it would be very good if they appeared at the time of the search.
Response from InPhonex
Dear Yoisel,
Thank you for expanding your business with us. Our primary objective is to enhance our customers' productivity and elevate their clients' experience.
The R! Team
RingByName FAQs
Below are some frequently asked questions for RingByName.Q. What type of pricing plans does RingByName offer?
RingByName offers the following pricing plans:
- Starting from: US$28.95/month
- Pricing model: Subscription
- Free Trial: Not Available
RingByName is offered across four pricing plans, outlined below. Essential: $28.95 per user per month Advanced: $34.95 per user per month Enterprise: $44.95 per user per month For Call Center plans, please contact InPhonex.
Q. Who are the typical users of RingByName?
RingByName has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RingByName support?
RingByName supports the following languages:
English, Portuguese, Spanish
Q. Does RingByName support mobile devices?
RingByName supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RingByName integrate with?
RingByName integrates with the following applications:
Google Contacts, Google Docs, Salesforce Sales Cloud, Zapier
Q. What level of support does RingByName offer?
RingByName offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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