Polaris PSA

4.6 (212)
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Professional services automation software for the IT sector

About Polaris PSA

Polaris PSA is a professional services automation software designed to help businesses in IT, agricultural, marketing, media, consulting, and other sectors collect real-time data from various applications to visualize key metrics regarding billing, cost evaluation, resource allocation, and more across projects. It enables representatives to define and track budgeting, estimating, and task execution processes to streamline the entire project lifecycle.

Managers can forecast resource requirements and define rate cards based on contracts to set up billing plans for clients and departments. Polaris PSA lets administrators use Android and iOS mobile applications to set up projects, add clients, configure resource settings, and perform billing operations. The platform also allows teams to configure role-based permissions for staff to track expenses, allocate resources to projects, and manage time off settings.

Polaris PSA helps managers review job tasks, provide instant feedback to team members on accomplished work, and track project progress on a unified dashboard. Businesses can create multi-level approval workflows to define expense policies, handle timesheets, and process employee’s leave requests using a centralized dashboard.


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Polaris PSA Software - Polaris PSA analytics
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Not sure about Polaris PSA? Compare with a popular alternative

Polaris PSA

4.6 (212)
VS.
Highly reviewed

Starting Price

US$29.00
month
US$7.53
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

63
163

Integrations

14
38

Ease of Use

4.5 (212)
4.1 (15,059)

Value for Money

4.4 (212)
4.3 (15,059)

Customer Service

4.8 (212)
4.2 (15,059)
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Reviews

Overall rating

4.6 /5
(212)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.8/5

Already have Polaris PSA?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 212
Daniel
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Replicon PSA

Reviewed on 2022/12/09

Excellent been using the software since 2015. Easy implementation and for staff to you.

Excellent been using the software since 2015. Easy implementation and for staff to you.

Pros

Employee full visibility accessing hours worked and time off available. Managers managing staff and approving team time sheets and PTO.

Cons

Setting time time off accrual rules to calculate employee PTO time.

Alternatives Considered

ADP Workforce Now and BambooHR

Reasons for Switching to Polaris PSA

Cost.
John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

PHSA Replicon Review 2022

Reviewed on 2022/12/09

Very pleasant with both the software and the support team. 100% would recommend this to other...

Very pleasant with both the software and the support team. 100% would recommend this to other organizations.

Pros

How easy it is to use. We have a lot of compliments on how intuitive the system is and how nicely laid out everything is.

Cons

The speed of it can be frustrating. There are times when the system is slower or faster.

Alisha
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Online support

Reviewed on 2018/07/25

I would like to learn how to use this software to its full capabilities to be able to use with an...

I would like to learn how to use this software to its full capabilities to be able to use with an accounting software program. I am not sure if there are accounting software programs that are easily linked together

Pros

It is very effective to be able to interact with the support team without having to be on the phone and still being able to get the job done effectively through remote support

Cons

that I am not fully aware of all of its capabilities and features as I am just learning the software.

Neil
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Replicon TimeAttend

Reviewed on 2019/10/25

Our staff have extremely flexible work locations and hours. Staff are disbursed among several...

Our staff have extremely flexible work locations and hours. Staff are disbursed among several states. Replicon allows us to manage staff time, project allocation, and invoicing via the web.

Pros

Online access and ability to integrate with QuickBooks for invoicing and management. Solid platform. One of the first time management systems available when we started looking. Relatively easy to setup multiple clients, multiple states, multiple project resources, and billing rates. Interface is reliable if not a little clunky. Intuitive - a plus for some of our less technical staff members.

Cons

Interface can be slow and a little clunky. Mobile App has limited use for the Administrators, but good access and interface for staff to enter time.

Response from Replicon

Thank you so much for taking the time to leave this review. We are glad to learn that you find our solution very robust and agile. However, we're sorry your experience with the mobile application did not meet your expectations. We designed the mobile version with a simpler interface and different functionalities for ease of use. We appreciate you bringing this to our attention so that we can improve based on your feedback. Thank you once again for your business and please do not hesitate to contact us anytime.

Caid
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

When I needed technical support writing a custom report, the Replicon team delivered.

Reviewed on 2019/09/25

Pros

We leverage Replicon's ability to write custom reports. We chose to use Replicon in large part because of its allowance of and accommodation for custom fields and reports. It is very powerful in letting us get at the data as compared to other platforms we've used. The Replicon IT team has always been very timely in helping us write formulas and code for our custom reports, when needed.

Cons

While the report-building tools are very good, I wish there was more ability to build exception-type reports particularly in the filters.

Response from Replicon

Thank you for taking the time to leave a great review! We are thrilled to hear that our solution has helped to provide you with the excellent experience we strive to provide to all our customers. We designed Replicon's reports to be both robust and flexible. Please feel free to contact us if you wish to customize the reports, and we'll help you out.

Showing 5 reviews of 212 Read all reviews

Polaris PSA FAQs

Below are some frequently asked questions for Polaris PSA.

Polaris PSA offers the following pricing plans:

  • Starting from: US$29.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Polaris PSA has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Polaris PSA supports the following languages:

Chinese, Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hebrew, Italian, Japanese, Kazakh, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese

Polaris PSA supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Polaris PSA integrates with the following applications:

Asana, BambooHR, Box, FreshBooks, GitHub, JD Edwards EnterpriseOne, Namely, SAP Concur, ServiceNow, Slack, Track Vacation Rental PMS, Wrike, Xero, Zendesk Suite

Polaris PSA offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Polaris PSA.