About Acefone

Acefone is a leading provider of cloud telephony services like VoIP phone systems, free phone numbers and contact centres—each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD video/audio or reliable, customisable remote solutions, our products are built for your convenience. We offer seamless communication and integrations with your favourite business tools like Salesforce or Zendesk. Even better, our products come at a pay-as-you-go model that starts at just £4.99. With Acefone, you always get the very best.

Pricing starting from:

£4,99/month

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Pricing starting from:

£4,99/month

  • Free Trial
  • Free Version
  • Subscription

Images

Acefone call history
Acefone phone setting
Acefone contact saving
View 4 more
Acefone video
Acefone screenshot: Acefone call history Acefone screenshot: Acefone phone setting Acefone screenshot: Acefone contact saving

Features

Total features of Acefone: 49

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customizable Reports
  • Fax Management
  • File Transfer
  • IVR / Voice Recognition
  • Interaction Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Recording
  • Online Voice Transmission
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • SIP Trunking
  • SMS Messaging
  • Third Party Integrations
  • Unified Communications
  • Voice Mail
  • Voicemail Transcription

Alternatives

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TalkChief

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#2 Alternative to Acefone
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Wildix

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#3 Alternative to Acefone
Wildix is a global provider of unified communications solutions for simpler, more secure business communications in the...

Aircall

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Reviews

Overall rating

4,9 /5
(16)
Value for Money
4,9/5
Features
4,9/5
Ease of Use
4,9/5
Customer Support
5/5

Already have Acefone?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 16
Lee M.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Feature Packed and cheaper than a standard single BT phone line

Reviewed on 2021/01/29

I recently signed up for an account with Acefone for my company to keep operational during Covid-19...

I recently signed up for an account with Acefone for my company to keep operational during Covid-19 lockdown. I had very little VOIP knowledge but Acefone were extremely helpful. I had one point of contact [SENSITIVE CONTENT HIDDEN]. throughout the whole process and I had as much technical help as needed.

The technical support was second to none, they actually did most of the work remotely so this setup is highly recommended even for individuals or companies with limited technical skills. An added bonus is that it works out cheaper than my existing single BT Phone Line.

I have no hesitation in recommending Acefone to anyone who wishes to have a professional telephone system at a reasonable cost.

Pros

The setup process was so easy, it was all done remotely by technical support. Loads of features included that usually cost more with other suppliers.

[SENSITIVE CONTENT HIDDEN] was a great help when designing a package that best suited my business needs.

I would highly recommend.

Cons

Too early to tell, but so far I have no gripes about this software.

Shakeel A.
Overall rating
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great Experience with Acefone

Reviewed on 2020/12/27

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and...

A substantial and marvelous experience with Acefone, they have a knowledgeable, well informed and friendly team that are always accessible to help.
[SENSITIVE CONTENT HIDDEN] always go above and beyond great customer service. Acefone providing great levels of services on cost and support.
I would certainly recommend Acefone if you are in search of new phone system or want to become a reseller/partner.

Pros

Very friendly and having all the features that are need it for telecommunication business and users.

Cons

Acefone made their software very friendly and simple to use and So far all good.

Phillip F.
Overall rating
  • Industry: Printing
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

great

Reviewed on 2021/02/22

Pros

Great product. works well. customer service is great, [SENSITIVE CONTENT HIDDEN] is very helpful

Cons

sometimes the recordings are a little laggy and not clear.

Tousif I.
Overall rating
  • Industry: Utilities
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good App

Reviewed on 2021/03/06

The customer service is 10/10 , very helpful and great product knowledge
i would name [SENSITIVE...

The customer service is 10/10 , very helpful and great product knowledge
i would name [SENSITIVE CONTENT HIDDEN] who have helped me with my queries.
Brilliant and helpful guys

Pros

very easy to use on the phone, inexpensive and great customer service team

Cons

had difficulties using it on the pc and few times the recording has not been very clear

Thorsten S.
Overall rating
  • Industry: Accounting
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Early feed-back

Reviewed on 2021/01/27

The service team is exceptional. They are keen to help (also AFTER sales conclusion) with...

The service team is exceptional. They are keen to help (also AFTER sales conclusion) with information and also with the set-up to manage call handling on the service panel.

Pros

- There is a central contact database over all applications

Cons

- The contact database has to be duplicated into Acefone's service panel, no synch with online database seem to be possible e.g. with Google, icloud
- Even tough 2 phone numbers can be entered with the contact (not much though), only one is offered to dial; there seems to be no selection possible

Showing 5 reviews of 16 Read all reviews

Acefone FAQs

Below are some frequently asked questions for Acefone.

Acefone offers the following pricing plans:

  • Starting from: £4,99/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Acefone is offered across three pricing plans, outlined below. A free trial is offered. Basic: £4.99/user/month Business: £9.99/user/month Premium: £14.99/user/month

We do not have any information about Acefone features

Acefone has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Acefone supports

Acefone supports the following devices:

Android (Mobile), iPhone (Mobile)

Acefone integrates with the following applications:

Bullhorn ATS & CRM, Dynamics 365, Freshdesk, Freshworks CRM, Google Contacts, Google Workspace, HubSpot CRM, Microsoft 365, Microsoft Teams, Pipedrive, Salesforce Sales Cloud, SugarCRM, Vtiger CRM, Zapier, Zendesk, Zoho CRM

Acefone offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Acefone.