Acefone
About Acefone
Acefone is a leading provider of cloud telephony services like VoIP phone systems, toll-free numbers, and contact centers—each meant to simplify and automate your business communication processes. Be it 24x7 support, an all-in-one admin portal, HD audio, or reliable, customizable remote solutions, our products are built for your convenience. We offer seamless communication and integrations with your favorite business tools like Salesforce or Zendesk. With Acefone, you always get the very best. Special offer: Get unlimited calling at just $12.99/user/month
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Reviews
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- Industry: Events Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great service
Reviewed on 2021/06/25
Great service! any time I sent them an email with questions or contacted them via chat, they would...
Great service! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :)
Pros
Good Integration with HubSpot. It was pretty convenient.
Cons
The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well.
Response from Acefone
Thank you for choosing Acefone. We are delighted to receive your positive feedback.
At Acefone, we always work for the customers. Providing you with the best experience is always a priority. Thus, our support team works round the clock to assist all customer queries. We are glad you had a positive experience with our support team.
We take all our issues seriously. Your problems with the Hubstaff integration are noted and the concerned department has been notified. We will aim to quickly resolve the issue.
If there is anything else you would like to know about or have any questions about, our team is always available at 0800-084-3663. You can also drop us an email at [email protected]
~Team Acefone
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Acefone reviewer
Reviewed on 2023/10/03
Very Good
Very Good
Pros
I appreciated the customer support in helping to set up the system. Everyone is most helpfull.
Cons
Not familiar with all aspects yet of the system as of yet.
- Industry: Logistics & Supply Chain
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
United States Customers Stay Away
Reviewed on 2021/08/26
Horrible, waste of time, and a complete frustration
Horrible, waste of time, and a complete frustration
Pros
1. The customer support team tries their best to be helpful. The issue is getting them to return a call or email.
Cons
1. Reoccurring Voice Quality Issues - Took over 5 calls with tech support to make calls understandable
2. Calls not connecting - This still doesnt connect for 5-10 calls per day
3. SMS not working - After many requests to activate and later fix SMS
4. Required to add country code to all calls even for my own country (+1 for United States) - This is an issue for all numbers in my contact list that did not have country codes added.
5. I am now unable to port out my number for over a week - The port out information they provided is incorrect.
6. Their IT teams says they are 24/7, but they consistently try to call in the middle of the night (12am-4am) even though we advised many times that we are in PST
Response from Acefone
Hi Eric, we are extremely glad that you have shared your concerns with us. At the same time, we are extremely sorry that you had to face so many issues.
Our US capabilities are still in progress, and we will make sure that your review reaches our product team so, in the near future, we can optimise the user experience in a better way. Acefone currently provides most of its service in the UK, and we are slowly expanding ourselves in the United States as well. The bugs in the IOS applications will be fixed soon with an upcoming update.
Whatever problems you faced, we apologise again for it, and we'll make sure that this doesn't happen again. Thank you so much for sharing your review; it actually matters to us and helps us develop a better product.
You can get in touch with our team at [email protected] or call us at 0800-084-3663 any time with your concerns, and we'll make sure to provide you with a solution.
~Team Acefone
- Industry: Leisure, Travel & Tourism
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Fantastic Onboarding Support
Reviewed on 2023/08/09
Pros
I like all the services I need for my business
Cons
I like everything about the service , I havent use the service that much but so far I know is going to be great for my business
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Good experience
Reviewed on 2023/10/12
Pros
It was great connecting with acefone team with mo for onboarding journey and setup.
Cons
we are in the testing phase so cannot point anything at the moment.
Acefone FAQs
Below are some frequently asked questions for Acefone.Q. What type of pricing plans does Acefone offer?
Acefone offers the following pricing plans:
- Starting from: £4.99/month
- Pricing model: Subscription
- Free Trial: Available
Acefone is offered across two pricing plans, outlined below. A free trial is offered. Business: $19.99/user/month Premium: $25.99/user/month
Q. Who are the typical users of Acefone?
Acefone has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Acefone support?
Acefone supports the following languages:
English
Q. Does Acefone support mobile devices?
Acefone supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Acefone integrate with?
Acefone integrates with the following applications:
Bitrix24, Bullhorn ATS & CRM, Dynamics 365, Freshdesk, Freshsales, Google Contacts, Google Workspace, HubSpot CRM, Microsoft 365, Microsoft Teams, Pipedrive, Salesforce Sales Cloud, SugarCRM, Vtiger CRM, Zapier, Zendesk Suite, Zoho CRM
Q. What level of support does Acefone offer?
Acefone offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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