KMS Lighthouse

When we started broadening our search for content management systems and came upon Lighthouse I was impressed by the number of features I had never seen before.

Examples:
- Streamline feedback functionality
- Instant answer: which can be public facing for self-service as well as internal
- Multiple landing pages based on permissions
- Completely customizable landing pages
- Robust answer trees
- Clean comparison charts
- Content templates

All of the items above are very easy to use. By creating a clear strategy prior to loading in your content you can leverage the templates to make finding content easy and fast.

The ability to customize landing pages is essential for my company. Our clients demand a very high level of design and my developers can do basically anything within this platform to satisfy this.

One of the most exciting features of Lighthouse is the answer trees. In other platforms I have used we have had to set these up manually, esentially just linking within a document to other documents. It's been time-consuming, tedious, and very difficult to edit once built. Lighthouse changed all that, the answer trees are build in a dynamic way so you can branch the paths, add new ones, link externally, and even create instant answers from parts of the tree. Dare I say they are even fun to make, is that too nerdy?

When implementation is approached strategically to utilize all of the features above Lighthouse makes everyone's job easier.

From an administration perspective, there is a significant learning curve in regards to setting up permissions. Which is a good and bad thing. Lighthouse's permissioning is very flexible and advanced which allows companies to do almost anything they can dream up in regards to access. However, this flexibility also makes it complex. But once you get the hang of it, it makes sense. I recommend assigning two or three people within a company to become the experts and administrators of the permissions.

I like the widgets. I would like for there to be other widget options. A notepad type feature would be great I think.

Spell check and grammar check are desperately needed. I get annoyed when I am working and there is the popup asking me if I want to save or not. If I click save then I lose where I was. This is really frustrating. The Scenario needs to have some sort of way to count the number of steps since there is a threshold. I have not found anything about Lighthouse to be intuitive. I still do not feel I understand how to best use some features.

User friendly.
Very intuitive to both users and admins.
Great searching engine, working similar to google so the users needed very basic training.
Administrator Interface is very simple so the admin can create and change templates by himself without the support.
KMS Lighthouse provide an admin user manual on KMS platform of course:) it's very helpfull.

As a construction company, our user consume most of the knowledge via mobile phones. With 5.5 version it's not the same experience as in PC, but we are looking forward version 6.0 that suppose to resolve that issue.
We had some troubles to imlement SSO, but finally it's working.