Open Social

Community, member, and engagement management software

About Open Social

Open Social is a cloud-based community engagement software designed to help organizations create, deploy, and manage online spaces to streamline communication, collaboration, and engagement operations. It offers white-labeling capabilities, which enable enterprises to personalize the platform with custom colors, images, taxonomies, header and footer menus, and other elements.

Open Social enables administrators to design and run custom landing pages to promote groups, events, or discussions and notify members about community activities, news, or announcements via email. It offers a host of features such as mentions, email encryption, content management, multilingual translation, private messaging, push notifications, social sharing, geo-location filtering, and more. Members can create and configure the visibility of content across communities and groups and configure account status, login, privacy preferences, notification, and more.

Open Social lets site managers define and modify data policies, cookies consent, manage member profiles, activate Google Analytics for multiple pages, and gain insights into member activities. The integrated content management functionality allows users to monitor comments, highlight posts, and receive notifications about inappropriate content.

Devices

Business size

S M L

Images

Open Social adding content
Open Social creating a topic
Open Social adding a group
Open Social homepage
Open Social adding modules
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Open Social video
Open Social screenshot: Open Social adding content Open Social screenshot: Open Social creating a topic Open Social screenshot: Open Social adding a group Open Social screenshot: Open Social homepage Open Social screenshot: Open Social adding modules

Features

Total features of Open Social: 60

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Management
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Attendance Tracking
  • Bulk Send
  • Calendar Management
  • Commenting/Notes
  • Committee Management
  • Communication Management
  • Configuration Management
  • Content Library
  • Content Management
  • Custom Development
  • Customizable Fields
  • Customizable Forms
  • Customization
  • Discussions / Forums
  • Email Alerts
  • Email Invitations & Reminders
  • Email Marketing
  • Enrollments/Onboarding
  • Event Management
  • File Sharing
  • Filtering
  • Gamification
  • Geolocation
  • Group Management
  • Ideation / Crowdsourcing
  • Interactive Content
  • Knowledge Base Management
  • Labeling
  • Live Chat
  • Member Communication
  • Member Communities
  • Member Database
  • Member Directory
  • Member Portal
  • Member Types
  • Membership Management
  • Membership Renewals
  • Mobile Access
  • Moderation
  • Multi-Language
  • Personalization
  • Push Notifications
  • Recognition Management
  • Registration Management
  • Reporting/Analytics
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Tagging
  • URL Customization
  • Visual Analytics
  • Volunteer Recruiting
  • Website Management

Alternatives

Glue Up

4,5
#1 Alternative to Open Social
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CampusGroups

5
#2 Alternative to Open Social
CampusGroups is a cloud-based community engagement software designed to help small to large higher education...

Hivebrite

4,5
#3 Alternative to Open Social
Hivebrite is an all-in-one community management and engagement platform that helps you build brand engagement and...

Zoho CRM

4,2
#4 Alternative to Open Social
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Reviews

Overall rating

4,8 /5
(8)
Value for Money
4,7/5
Features
4,4/5
Ease of Use
4,3/5
Customer Support
4,6/5

Already have Open Social?

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Showing 5 reviews of 8
David M.
Overall rating
  • Industry: Public Policy
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great tool for Community Development

Reviewed on 2021/02/23

Very positive. Great company to partner with. Extremely responsive and supportive.

Very positive. Great company to partner with. Extremely responsive and supportive.

Pros

We needed to create a regional social network for a smart cities initiative, and Open Social was incredibly easy to deploy and set up. We've had some great uptick in our community and everyone finds it very easy to use.

Cons

You're limited in design (e.g. fonts), although extensions like dashboards are really helpful.

Response from Open Social

Hi David, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your positive experience and we're glad you feel we're on the right track!

If you have any question please feel free to reach out https://www.getopensocial.com/about-us/#contact

Sugen P.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

OpenSocial review

Reviewed on 2021/02/21

Really pleasent expereince. Helped me launched really quickly.

Really pleasent expereince. Helped me launched really quickly.

Pros

Opens Source, very well featured, and easy to setup and use using Platform.sh. Support from the OpenSocial team is very good, are they are always on had to assist.

Cons

Not much, although there is a learning curve mostly on the Drupal Side. Once up to speed its really good.

Bruce S.
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Overall Kudos

Reviewed on 2020/10/07

I am pleased with the versatility and future possibilities!

As an Open Source user, however I wish...

I am pleased with the versatility and future possibilities!

As an Open Source user, however I wish there was a more direct way to get help even if it were on a modest fee basis! I can afford very little in the development stage but believe once fully in production can develop enough income via a advert model to pay for additional tech.

Whether that future tech comes from within the Open Social Community or outside, it would still require strong interaction due to the unique elements within its structure!

Pros

It serves the goals and needs I have been searching for many years.

It is set to replace a 20 year old non CMS that I programmed with the same features philosophy (Social Media) and tools in mind however technology has surpassed its capabilities!

Flexibility: The ability to reconstruct many features to conform to my needs!

The Open Source Community, while seemingly minimal in manpower is committed and engaged!

Cons

Regarding pricing, I use the Open Source version as the SaaS version is seeming targeted at multinational and very large organizations. Hence well beyond my means.

Huge learning curve which is as much a Drupal issue as it is Open Social.

Turnaround on support is slow (however, considering that it is Open Source that is to be expected)

I have received feedback from many Beta Testers (Lay Users) that the navigation is hard to understand and even though I have provided comprehensive documentation on the platform, still find it technically difficult! Several joined but have not returned! Note: these beta testers come from the World of Facebook and Twitter!

Kalie A.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501-1 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Exceptional customer service, and quality product

Reviewed on 2020/12/21

High quality customer service, responsive to questions, and thorough in their approach to learning...

High quality customer service, responsive to questions, and thorough in their approach to learning our business needs.

Pros

Ability to meet our needs through custom developments

Cons

The back end can be complex and could do with some easy to use reference manuals

Nana I.
Overall rating
  • Industry: Religious Institutions
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

a Drupal Social Apps

Reviewed on 2020/12/01

it's a Drupal. We can build more the Open Social in a Drupal Way. We can build anything with...

it's a Drupal. We can build more the Open Social in a Drupal Way. We can build anything with Drupal. And with Open Social, we have an Social Apps that can develop more and more, i.e. we can add a market place, e-learning system, or add any features on our social apps.

Pros

it's a Drupal. With Open Social, I got a social apps and with Drupal, we can develop anything addition features.

Cons

may be difficult in the first installation.

Showing 5 reviews of 8 Read all reviews

Open Social FAQs

Below are some frequently asked questions for Open Social.

Open Social offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about Open Social features

Open Social has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Open Social supports

Open Social supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Open Social integrates with the following applications:

BigBlueButton, Facebook, LinkedIn for Business, Microsoft 365, Twitter, Zoom Meetings

Open Social offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Open Social.