Movidesk
About Movidesk
Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, approval process control, reporting, service catalog, satisfaction surveys, and timekeeping.
The platform enables agents to aggregate and publish technical documents, tutorials, and FAQs to enhance customers’ self-service experiences. Clients can use personal portals to track the progress of tickets, place new service requests, and access the knowledge base. Supervisors can customize registration screens and create different fields for rules, approvals, SLAs, and more. It allows managers to calculate hours worked on resolving tickets and monitor the interactions between teams.
Movidesk helps team members manage appointments via a calendar, map events to tickets or assets, and develop templates to automatically answer repetitive queries. It lets administrators automate processes, route tasks among employees, and set up viewing permissions for agents. The platform also offers integration with various third-party applications such as Pipedrive, Jira, Nectar CRM, and more.
Images
Not sure about Movidesk?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
Salesforce Service Cloud
Freshdesk
Octadesk
Zendesk Suite
Reviews
Already have Movidesk?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
With an affordable price, it meets the needs of service management very well.
Reviewed on 2021/01/26
When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure...
When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success.
We were able to organize our operation and share the information.
After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops.
Pros
Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software.
The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open.
Cons
Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk.
Although I have recently seen improvements in the reports, I miss some reports to monitor the actions of agents, focused on management.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy attendance control
Reviewed on 2019/12/10
After the necessary configurations, working with Movidesk has made it possible to handle problems...
After the necessary configurations, working with Movidesk has made it possible to handle problems more easily, it has many built-in tools that make it easy.
Pros
It has a very easy to use and understand interface, allows you to quickly consult the necessary information.
Cons
There are a lot of settings and settings to start using the software.
Alternatives Considered
FreshdeskReasons for Choosing Movidesk
By value, turns out to be cheaper and allows you to create customizable fields.Switched From
FreshdeskReasons for Switching to Movidesk
Because Movidesk has more tools and information and allows you to integrate phone calls.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Acessos diários e gestão de usuários
Reviewed on 2023/03/23
nos ajudou bastante a manter os clientes informados e garantir que os problemas na plataforma...
nos ajudou bastante a manter os clientes informados e garantir que os problemas na plataforma fossem devidamente documentados e resolvidos.
Pros
a funcionalidade de chatbot tem ajudado a manter os usuários sempre atualizados sobre as solicitações do portal, sempre alimentamos com manuais e guias.Também usamos bastante as respostas de tickets abertos via email, sempre é bem rapido e eficiente
Cons
a curva de aprendizado para configurar a plataforma é um pouco alta, mas imagino que isso seja comum entre outras ferramentas, mas depois de pouco tempo já tive muita facilidade para implantar coisas novas para os usuários
Reasons for Choosing Movidesk
Infelizmente, como a Zendesk não é brasileira, ficou fora do custo esperado, portanto achamos esta plataforma nacional com um custo x benefício muito interessanteReasons for Switching to Movidesk
Custo x Benefício- Industry: Information Services
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Avaliação
Reviewed on 2022/11/10
Tem sido no geral uma experiência positiva, mas com pontos a melhorar.
Tem sido no geral uma experiência positiva, mas com pontos a melhorar.
Pros
Custo-benefício, a plataforma é intuitiva e muito boa para gerenciar comunicação via chat.
Cons
relatórios e gestão de fila e tickets, ainda não possuímos um chat continuo como no zendesk, todo novo contato gera um novo ticket e a pessoa tem que recapitular o que precisa.
Reasons for Switching to Movidesk
Preço.- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Melhor ferramenta de Helpdesk!
Reviewed on 2020/08/24
Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda...
Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda do suporte.
Pros
Incrivelmente fácil de usar, fácil de editar e personalizar da forma que atenda a sua necessidade. Automatiza processos, gera estatísticas.
Cons
Algumas melhorias de layout, mas nada que afete a usabilidade.
Movidesk FAQs
Below are some frequently asked questions for Movidesk.Q. What type of pricing plans does Movidesk offer?
Movidesk offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
Movidesk offer a 7-day free trial for new users, after which the software is available for $99/month/agent.
Q. Who are the typical users of Movidesk?
Movidesk has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Movidesk support?
Movidesk supports the following languages:
Portuguese
Q. Does Movidesk support mobile devices?
Movidesk supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Movidesk integrate with?
Movidesk integrates with the following applications:
Jira, Meta for Business, Pipedrive, Redmine, Twilio, WhatsApp
Q. What level of support does Movidesk offer?
Movidesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for Movidesk.
