Movidesk

Omnichannel customer service and help desk platform

About Movidesk

Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, approval process control, reporting, service catalog, satisfaction surveys, and timekeeping.

The platform enables agents to aggregate and publish technical documents, tutorials, and FAQs to enhance customers’ self-service experiences. Clients can use personal portals to track the progress of tickets, place new service requests, and access the knowledge base. Supervisors can customize registration screens and create different fields for rules, approvals, SLAs, and more. It allows managers to calculate hours worked on resolving tickets and monitor the interactions between teams.

Movidesk helps team members manage appointments via a calendar, map events to tickets or assets, and develop templates to automatically answer repetitive queries. It lets administrators automate processes, route tasks among employees, and set up viewing permissions for agents. The platform also offers integration with various third-party applications such as Pipedrive, Jira, Nectar CRM, and more.


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Movidesk Software - Home Console
Movidesk Software - Configurable
Movidesk Software - Configurable
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Movidesk Software - Home Console
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Not sure about Movidesk? Compare with a popular alternative

Movidesk

4,8 (5)
VS.
Highly reviewed

Starting Price

US$99,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

34
116

Integrations

6
85

Ease of Use

4,8 (5)
4,5 (3 268)

Value for Money

4,4 (5)
4,4 (3 268)

Customer Service

4,4 (5)
4,5 (3 268)
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Reviews

Overall rating

4,8 /5
(5)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,8/5
Customer Support
4,4/5

Already have Movidesk?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 5
Vanusa
Overall rating
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

With an affordable price, it meets the needs of service management very well.

Reviewed on 2021/01/26

When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure...

When we chose Movidesk, it was a great challenge. We went through a 3-month preparation to ensure that the tool change process did not impact our customers, and it was a success.
We were able to organize our operation and share the information.
After 1 and a half years of use, we are still improving our day to day with the customizations that the tool allows, giving the possibility for the process of continuous improvement, which never stops.

Pros

Movidesk is all interactive, its use is simple and didactic. The possibility of customizing it according to the needs of my team, I would say is the right point for choosing this software.
The entire organization has access to the platform and can follow in real time what is happening with each of our customers, this has brought us scale, that is, I don't need to but spend precious time updating, for example, the account manager of which calls your customer has open.

Cons

Integration with (Jira) software used by the internal team is restricted and ends up making tasks that could be automated, manual. As an example, I mention information from Jira, which cannot be shared on Movidesk.
Although I have recently seen improvements in the reports, I miss some reports to monitor the actions of agents, focused on management.

Emilio Joaquín
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy attendance control

Reviewed on 2019/12/10

After the necessary configurations, working with Movidesk has made it possible to handle problems...

After the necessary configurations, working with Movidesk has made it possible to handle problems more easily, it has many built-in tools that make it easy.

Pros

It has a very easy to use and understand interface, allows you to quickly consult the necessary information.

Cons

There are a lot of settings and settings to start using the software.

Alternatives Considered

Freshdesk

Reasons for Choosing Movidesk

By value, turns out to be cheaper and allows you to create customizable fields.

Switched From

Freshdesk

Reasons for Switching to Movidesk

Because Movidesk has more tools and information and allows you to integrate phone calls.
Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acessos diários e gestão de usuários

Reviewed on 2023/03/23

nos ajudou bastante a manter os clientes informados e garantir que os problemas na plataforma...

nos ajudou bastante a manter os clientes informados e garantir que os problemas na plataforma fossem devidamente documentados e resolvidos.

Pros

a funcionalidade de chatbot tem ajudado a manter os usuários sempre atualizados sobre as solicitações do portal, sempre alimentamos com manuais e guias.Também usamos bastante as respostas de tickets abertos via email, sempre é bem rapido e eficiente

Cons

a curva de aprendizado para configurar a plataforma é um pouco alta, mas imagino que isso seja comum entre outras ferramentas, mas depois de pouco tempo já tive muita facilidade para implantar coisas novas para os usuários

Alternatives Considered

Reasons for Choosing Movidesk

Infelizmente, como a Zendesk não é brasileira, ficou fora do custo esperado, portanto achamos esta plataforma nacional com um custo x benefício muito interessante

Switched From

Reasons for Switching to Movidesk

Custo x Benefício
Gleibson
Overall rating
  • Industry: Information Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Avaliação

Reviewed on 2022/11/10

Tem sido no geral uma experiência positiva, mas com pontos a melhorar.

Tem sido no geral uma experiência positiva, mas com pontos a melhorar.

Pros

Custo-benefício, a plataforma é intuitiva e muito boa para gerenciar comunicação via chat.

Cons

relatórios e gestão de fila e tickets, ainda não possuímos um chat continuo como no zendesk, todo novo contato gera um novo ticket e a pessoa tem que recapitular o que precisa.

Alternatives Considered

Reasons for Switching to Movidesk

Preço.
Renan
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Melhor ferramenta de Helpdesk!

Reviewed on 2020/08/24

Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda...

Excelente experiência, atendimento e suporte de qualidade. Configurei tudo diretamente com a ajuda do suporte.

Pros

Incrivelmente fácil de usar, fácil de editar e personalizar da forma que atenda a sua necessidade. Automatiza processos, gera estatísticas.

Cons

Algumas melhorias de layout, mas nada que afete a usabilidade.

Movidesk FAQs

Below are some frequently asked questions for Movidesk.

Movidesk offers the following pricing plans:

  • Starting from: US$99,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Movidesk offer a 7-day free trial for new users, after which the software is available for $99/month/agent.

Movidesk has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Movidesk supports the following languages:

Portuguese

Movidesk supports the following devices:

Android (Mobile), iPhone (Mobile)

Movidesk integrates with the following applications:

Jira, Meta for Business, Pipedrive, Redmine, Twilio, WhatsApp

Movidesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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