About MaxContact

MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology, a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.

It's the reason MaxContact now handles over 100Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers.

MaxContact is a comprehensive contact management solution that has been built from the ground up with the latest technologies. With customizable scripting and predictive dialing technology, MaxContact supports all outbound and inbound processes across multiple channels. MaxContact supports contact centers across a wide range of industries such utilities, debt collection, eCommerce, banking, insurance, and sales.

With MaxContact, users can utilize powerful IVR scripting capabilities in order to power inbound operations. IVR scripting allow agents to save time managing basic tasks for payment processing, DNC list management, and CRM lookups. MaxContact's state-of-the-art predictive algorithm can manage all calls through the business day, helping agents prioritize calls based on any contact strategy process. The predictive dialer will automatically call customers at different times of the day to achieve better engagement rates.

MaxContact omnichannel capabilities unifies customer journeys across all channels, allowing customer to communicate with agents on any device/channel. MaxContact can reduce multiple user accounts and duplication of administrative work by using comprehensive reporting and real-time dashboards. Administrators have access to all key metrics across all interaction channels and can maintain cross interaction queues and routing based on the skills and priorities of agents.

Key benefits of MaxContact

MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist.

Devices

Business size

S M L

Supported Languages

English

Images

Bespoke Dashboards
Knowledge Base
Omnichannel
Better by Design
PCI-DSS compliance
View 6 more
MaxContact screenshot: Bespoke Dashboards MaxContact screenshot: Knowledge Base MaxContact screenshot: Omnichannel MaxContact screenshot: Better by Design MaxContact screenshot: PCI-DSS compliance

Features

Total features of MaxContact: 118

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Audio Capture
  • Auto-Dialer
  • Auto-Responders
  • Automated Routing
  • Automated Scheduling
  • Automatic Call Distribution
  • Automatic Transcription
  • Blended Call Center
  • Budgeting/Forecasting
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Categorisation/Grouping
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Security
  • Email Management
  • Employee Database
  • Employee Scheduling
  • Feedback Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Labor Forecasting
  • Language Detection
  • Lead Capture
  • Lead Management
  • List Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Parties
  • Multiple Scripts
  • Natural Language Processing
  • Online Time Clock
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Assurance
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Trend Analysis
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Shift Swapping
  • Skills Tracking
  • Social Media Integration
  • Speech-to-Text Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Text to Speech
  • Third Party Integrations
  • Time & Attendance
  • Time Off Management
  • Timesheet Management
  • Variable Workforce
  • Visual Analytics
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Workforce Management

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VICIdial

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Reviews

Overall rating

4,7 /5
(10)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 10
Aaron H.
Overall rating
  • Industry: Utilities
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Utility Renewals Ltd - Max Contact review

Reviewed on 2021/02/03

Right from initial discussions before purchasing the software to deployment the team at Max couldnt...

Right from initial discussions before purchasing the software to deployment the team at Max couldnt do enough for us - There were a few bespoke features we needed adding into the software before it went live, Max got these completed in a timely manner and offered support throughout. Ongoing the support function they offer is good, queries and issues are addressed very quickly and problems solved. We have a good relationship with our account manager and he is more than willing to address any issues we may have, put forward any potential suggestions we have in terms of product development etc.

Pros

The whole layout of Max contact is completely different to the old on-premise dialler we used to use - Its far more up to date and alot more user friendly. Very little training is needed for the end user moving from existing platforms as it is so easy to use and self explanatory. For me the IVR maker is another massive pro to this software - It is so easy to use and create quite complicated IVR's using literally a drag and drop function.

Cons

The reporting function within Max is in constant development. Historical software we have used has enabled us to write reports from SQL queries this isn't a function within Max so there are pre set reports to run - If there are any reports missing Max are willing to write these reports and publish within your instance.

Response from MaxContact

Thank you for your feedback Aaron, we appreciate it. Thank you for being a MaxContact customer.

Callum S.
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Full of Potential

Reviewed on 2021/01/29

I like the product a lot, its a great improvement on the old solution we had before. I think the...

I like the product a lot, its a great improvement on the old solution we had before. I think the best way to describe it is painfully frustrating. Its so close all the time to being a brilliant, industry leading, product; but always somehow manages to slightly miss the mark in the smallest but most important ways. I can see a lot of potential in MaxContact and hope that the kinks can be worked out soon.

Pros

The dialler portion is packed full of features that make campaign and list management really easy.
Separating inbound skills and outbound campaigns is a brilliant idea that makes call centre management really easy.
The ability to create custom scripts, dashboards and reports on the fly allows the call centre to stay up to date

Cons

The IVR is very basic compared to other products limiting the amount of self service ability
Lots of the features (particularly new ones) just don't work. I could come up with a really long list of promising features that would be a revelation if they worked, but they just don't work properly.
Development of new features is really slow and time schedules are either not met or not provided to begin with

Response from MaxContact

Thank you for your feedback Callum, it's great to hear that you think MaxContact has a lot of potential and but we appreciate and understand that you're finding some elements of using MaxContact limiting. We're investing more than ever before into our people, product and processes to ensure that we're always improving. A lot of the developments we focus on, are suggestions from our customers so thank you for the continued feedback. We really appreciate it and you, for being our customer.

Callum W.
Overall rating
  • Industry: Insurance
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Not 100% What We Wanted

Reviewed on 2020/11/05

Pros

Great features, very complex features too.

Cons

It looked like a great piece of software but it was difficult to set up and manage.

Ryan M.
Overall rating
  • Industry: Legal Services
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

APJ Solicitors - Max Contact

Reviewed on 2021/01/22

Pros

Unbelievable user interface which is up there with the easiest products to navigate around! Very good management portal with accessibility to make tweaks and changes tot he system. Never had 1 single issue with phone lines which is exactly what you want when having an automatic dialler.

Cons

Only con i would say is reporting, you have the base level reports within the systems and its very limited to what you can create yourself without paying for an extending version.

Response from MaxContact

Thank you Ryan for your feedback - great to hear you you're enjoying using MaxContact. As a part of our continued development we're working on the reporting functions within the platform too and will keep you updated of our progress.

Nicola B.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product, Excelent support team,Easy to use.

Reviewed on 2021/01/21

All positive! I am really happy with the service and the software, it really is value for money ,...

All positive! I am really happy with the service and the software, it really is value for money , we looked at a few other companies when we first on boarded Max Contact , but they had a lot more features and looked a lot less clunky than other bands , however as a price point they very evenly matched with their competitors.

Pros

it is really easy to self manage, this has not been built for IT wiz Kids , its for real contact center /sales managers. great support team, very responsive and they understand how business critical their software is and that response time is a of utmost importance, you also have access to a account manager who again is really responsive.

Cons

Not many the Max Contact development team are always adding new features and services to their system.

Response from MaxContact

Thank you very much for your feedback Nicola.

Showing 5 reviews of 10 Read all reviews

MaxContact FAQs

Below are some frequently asked questions for MaxContact.

MaxContact offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about MaxContact features

MaxContact has the following typical customers:

51-200, 201-500, 501-1 000, 1 001+

MaxContact supports the following languages:

English

MaxContact supports the following devices:

MaxContact integrates with the following applications:

Cisco AnyConnect, Dynamics 365, HubSpot CRM, InterWeave SugarCRM integration with Quickbooks, Salesforce Platform, Worldpay, Zapier, Zendesk, Zoho CRM

MaxContact offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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