MaxContact
About MaxContact
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology, a fantastic 100% UK based team, we design and develop your solution based on your business requirements, so as your needs change, so do we.
It's the reason MaxContact now handles over 100 Million interactions monthly, why 97% of our valued customers choose to stay with us, and why we're growing from strength to strength, alongside our customers.
MaxContact is a comprehensive contact management solution that has been built from the ground up with the latest technologies. With customizable scripting and predictive dialing technology, MaxContact supports all outbound and inbound processes across multiple channels. MaxContact supports contact centers across a wide range of industries such utilities, debt collection, eCommerce, banking, insurance, and sales.
With MaxContact, users can utilize powerful IVR scripting capabilities in order to power inbound operations. IVR scripting allow agents to save time managing basic tasks for payment processing, DNC list management, and CRM lookups. MaxContact's state-of-the-art predictive algorithm can manage all calls through the business day, helping agents prioritize calls based on any contact strategy process. The predictive dialer will automatically call customers at different times of the day to achieve better engagement rates.
MaxContact omnichannel capabilities unifies customer journeys across all channels, allowing customer to communicate with agents on any device/channel. MaxContact can reduce multiple user accounts and duplication of administrative work by using comprehensive reporting and real-time dashboards. Administrators have access to all key metrics across all interaction channels and can maintain cross interaction queues and routing based on the skills and priorities of agents.
Key benefits of MaxContact
MaxContact has been built from the ground up with the latest technologies to be truly hosted. Deliver your contact centre anywhere in the world and partner with a hosted specialist.
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Reviews
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Kandoo Car Credit
Reviewed on 2024/03/13
Pros
Easy to use, whole host of reporting to improve productivity
Cons
Nothing really, the setup could be easier but the team is on hand to help
Response from MaxContact
Thank you for your review and for ranking our support so highly. We will pass on the feedback to the team.
- Industry: Legal Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
The Max Contact Experience
Reviewed on 2024/02/16
Pros
Maxcontact has been a pleasure to use both on the agent end of the experience as well as the administrator end. The reports are extensive and if you find that they're lacking in anyway you can either build your own custom reports or request it be done for you by their excellent support staff. There are all the features you could hope to use on an OMNI channel platform from standard dialling, with the ability to tailor this to your needs on a campaign by campaign basis, but also webchat, text messages and emails. They're also on the front foot when it comes to AI implementation bringing forward features that will benefit any business that decides to use them. But to touch on a previously mentioned point I think one of the biggest and best selling factors for Maxcontact is their support staff, they're always friendly knowledgeable and happy to help with what might seem trivial tasks and in general resolve most issues in a timely manor which is essential to any company having issues with their dialler. Also the webinars and industry meeting they host are a great benefit that I'd encourage anyone to take advantage of.
Cons
Its hard to really pick fault with our experience at Maxcontact, the only real issue that we've had other than the odd outage (which has been few and far between) is that the webchat and email/text features can't be used along side a auto dial campaign.
Response from MaxContact
Thank you for the positive review of MaxContact! We're glad you enjoyed using our platform as both an agent and administrator. Our mission is to equip businesses with the tools they need to thrive. We appreciate your kind words about our webinars and meetings, as we're passionate about fostering a strong user community.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
MaxContact review
Reviewed on 2025/01/15
Since working with MaxContact the full setup process has been one of the best ive ever seen. Max...
Since working with MaxContact the full setup process has been one of the best ive ever seen. Max pays attention to its customers and makes sure the system works the way we want to across multiple campaigns. They take time to tailor the system to your business and get things working exactly how you want. Standout staff has to be [sensitive content hidden] and [sensitive content hidden] who are credits to the business for sure.
Pros
-Easy to use from admin and agent side
-Great integration options for other systems to work seamlessly
-Fantastic reporting options
-Easy data input and control
Cons
Ive not come across any cons, happy with everything.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Not 100% What We Wanted
Reviewed on 2020/11/05
Pros
Great features, very complex features too.
Cons
It looked like a great piece of software but it was difficult to set up and manage.
- Industry: Outsourcing/Offshoring
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Product, Good Support
Reviewed on 2024/05/21
good product, good support - esp from [sensitive content hidden] who really led the deployments and...
good product, good support - esp from [sensitive content hidden] who really led the deployments and after care.
Pros
All changes can be done in a graphical user friendly system. Support is available when required. call recording hostage was catered for without the need to store locally or offline.
Cons
Dashboard creation - however this isn't so much an issue with the dashboard but there was some confusion in governing that to prevent users changing this and being able to display different dashboards using a drop-down I believe at the time was not an out-of-the-box feature and had to completed by max support.
This got done usually though and isn't an issue.
MaxContact FAQs
Below are some frequently asked questions for MaxContact.Q. What type of pricing plans does MaxContact offer?
MaxContact offers the following pricing plans:
- Starting from: £80.00/month
- Pricing model: Subscription
- Free Trial: Available
Please contact MaxContact directly for pricing information.
Q. Who are the typical users of MaxContact?
MaxContact has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does MaxContact support?
MaxContact supports the following languages:
English
Q. Does MaxContact support mobile devices?
MaxContact supports the following devices:
Q. What other apps does MaxContact integrate with?
MaxContact integrates with the following applications:
Cisco AnyConnect, Dynamics 365, HubSpot CRM, Salesforce Platform, Worldpay for Enterprise, Zapier, Zendesk Suite, Zoho CRM
Q. What level of support does MaxContact offer?
MaxContact offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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