Drive Customer Engagement
4.3/5 (4 reviews)Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty.
Pros
I'm reviewing GetSastisfaction from a user standpoint. I've had a few companies that used GS and had to go there for support. On one hand, the forum type community setup is remarkably easy to search and scroll for help. Utilizing the user community helps people get answers quicker, and leaves a huge resource behind for other people searching for the same answers. Since it's built for mobile integration, it makes it easy to get support quickly whether you're on a computer or mobile device.
Cons
Unfortunately, while it does make it quicker to find answers sometimes, it does tend to make a company appear standoffish at times. Leaving customer support mostly to users means that a lot of times the answers end up being "Well you have to contact the company, we don't work for them" anyway. Sometimes some users can have an attitude, which looks bad on the company unintentionally. While I get that it saves the company some money, perhaps hiring some customer support agents to actually work the forums wouldn't go amiss. While GetSatisfaction is a great tool for businesses, it's just that- a tool, and needs to be utilized within a varied customer framework setting, not as the only option.
Pros
I like the view, and organization of the UI; it's friendly enough on the eyes and occasionally easy to navigate.
Cons
Most of the time it's difficult to navigate, when attempting to access information for, often redirecting and sending myself in loops; not bad necessarily, but it'd be nice to see some of the information need housed on the same page of post (like relevant email/username).
Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community.
Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.
From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.
Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.
Get Satisfaction helps you with...
- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products
Below are some frequently asked questions for Get Satisfaction.
Get Satisfaction offers the following pricing plans:
Starting from: US$39,00/month
Pricing model: Free, Subscription
Free Trial: Available
Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.
Get Satisfaction offers the following features:
Get Satisfaction has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Get Satisfaction supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
Get Satisfaction has the following pricing plans:
Free, Subscription
We do not have any information about what devices Get Satisfaction supports
Get Satisfaction integrates with the following applications:
Azuqua, Badgeville, Constant Contact, Hootsuite, JIRA Software, Mailchimp, Pivotal Tracker, Shopify, Workato, Zendesk
Get Satisfaction offers the following support options:
FAQs, Forum, Knowledge Base, Online Support
