About Get Satisfaction
<strong>Get Satisfaction</strong> is an easy solution to <strong>build online communities</strong> that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty.
Key benefits of Get Satisfaction
Get Satisfaction helps you with...
- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products
Pricing starting from:
- Free Trial
- Free Version
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Total features of Get Satisfaction: 9
- Complaint Monitoring
- Content Management
- Event Management
- Feedback Management
- Ideation / Crowdsourcing
leverage the power of community
Reviewed on 2014/02/24
Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one...
Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community.
Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.
- Used Weekly for 6-12 months
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
GetSatisfaction is a great tool for businesses.
Reviewed on 2019/02/12
I'm reviewing GetSastisfaction from a user standpoint. I've had a few companies that used GS and had to go there for support. On one hand, the forum type community setup is remarkably easy to search and scroll for help. Utilizing the user community helps people get answers quicker, and leaves a huge resource behind for other people searching for the same answers. Since it's built for mobile integration, it makes it easy to get support quickly whether you're on a computer or mobile device.
Unfortunately, while it does make it quicker to find answers sometimes, it does tend to make a company appear standoffish at times. Leaving customer support mostly to users means that a lot of times the answers end up being "Well you have to contact the company, we don't work for them" anyway. Sometimes some users can have an attitude, which looks bad on the company unintentionally. While I get that it saves the company some money, perhaps hiring some customer support agents to actually work the forums wouldn't go amiss. While GetSatisfaction is a great tool for businesses, it's just that- a tool, and needs to be utilized within a varied customer framework setting, not as the only option.
- Used Daily for 6-12 months
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
An okay community based platform, with a few hiccups
Reviewed on 2018/04/24
I like the view, and organization of the UI; it's friendly enough on the eyes and occasionally easy to navigate.
Most of the time it's difficult to navigate, when attempting to access information for, often redirecting and sending myself in loops; not bad necessarily, but it'd be nice to see some of the information need housed on the same page of post (like relevant email/username).
integrates nicely with Salesforce Support Cloud
Reviewed on 2012/05/10
From the technical integration perspective it was a painless effort to configure GetSatisfaction to...
From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.