Get Satisfaction Overview
What is Get Satisfaction?
Get Satisfaction is an easy solution to build online communities that enable productive conversations between a company and its customers. More than 70,000 enterprises trust Get Satisfaction and successfully provide a social support experience for their customers, build better products, increase SEO and improve customer loyalty.
Get Satisfaction Overview
Pricing
Pricing options
Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.
Get Satisfaction Features
Media
Get Satisfaction Reviews
Get Satisfaction Reviews
leverage the power of community
Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community.
Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.
integrates nicely with Salesforce Support Cloud
From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.
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leverage the power of community
GetSatisfaction is a great tool for businesses.
Pros
I'm reviewing GetSastisfaction from a user standpoint. I've had a few companies that used GS and had to go there for support. On one hand, the forum type community setup is remarkably easy to search and scroll for help. Utilizing the user community helps people get answers quicker, and leaves a huge resource behind for other people searching for the same answers. Since it's built for mobile integration, it makes it easy to get support quickly whether you're on a computer or mobile device.
Cons
Unfortunately, while it does make it quicker to find answers sometimes, it does tend to make a company appear standoffish at times. Leaving customer support mostly to users means that a lot of times the answers end up being "Well you have to contact the company, we don't work for them" anyway. Sometimes some users can have an attitude, which looks bad on the company unintentionally. While I get that it saves the company some money, perhaps hiring some customer support agents to actually work the forums wouldn't go amiss. While GetSatisfaction is a great tool for businesses, it's just that- a tool, and needs to be utilized within a varied customer framework setting, not as the only option.
An okay community based platform, with a few hiccups
Pros
I like the view, and organization of the UI; it's friendly enough on the eyes and occasionally easy to navigate.
Cons
Most of the time it's difficult to navigate, when attempting to access information for, often redirecting and sending myself in loops; not bad necessarily, but it'd be nice to see some of the information need housed on the same page of post (like relevant email/username).
integrates nicely with Salesforce Support Cloud
From the technical integration perspective it was a painless effort to configure GetSatisfaction to synch with Salesforce's Support Cloud. Our support team can now let the Get Sat community attempt to provide answers before dedicating internal support staff resources...all while managing the status of discussions from within Salesforce. Get Satisfaction produced a very clean and simple approach to accomplishing this.
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Get Satisfaction Pricing
Get Satisfaction Pricing
Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.
Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat).
30 day trial on monthly subscriptions plans.
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Get Satisfaction Features
Get Satisfaction Features
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Categories
Categories
Additional information for Get Satisfaction
Additional information for Get Satisfaction
Key features of Get Satisfaction
- Analytics
- Dynamic curated social knowledgebase
- Facebook application for your fan page
- Mobile
- Social Communities
- Social Knowledgebase
- Social customer support
- Widgets
Benefits
Get Satisfaction helps you with...
- Help desk case deflection
- Increased revenue from existing customers
- Customer satisfaction improvement
- Net Promoter Score increase
- Capture feedback and ideas to enable you to build better products
Get Satisfaction FAQs
Get Satisfaction FAQs
Below are some frequently asked questions for Get Satisfaction.
Q. What type of pricing plans does Get Satisfaction offer?
Get Satisfaction offers the following pricing plans:
Starting from: US$39,00/month
Pricing model: Free, Subscription
Free Trial: Available
Subscription starting at $39/Month (Per seat/Prepaid Annually), or $49/Month (paid monthly/per seat). 30 day trial on monthly subscriptions plans.
Q. What are the main features of Get Satisfaction?
Get Satisfaction offers the following features:
- Analytics
- Dynamic curated social knowledgebase
- Facebook application for your fan page
- Mobile
- Social Communities
- Social Knowledgebase
- Social customer support
- Widgets
Q. Who are the typical users of Get Satisfaction?
Get Satisfaction has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does Get Satisfaction support?
Get Satisfaction supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish, Swedish
Q. What type of pricing plans does Get Satisfaction offer?
Get Satisfaction has the following pricing plans:
Free, Subscription
Q. Does Get Satisfaction support mobile devices?
We do not have any information about what devices Get Satisfaction supports
Q. What other apps does Get Satisfaction integrate with?
Get Satisfaction integrates with the following applications:
Azuqua, Built.io Flow, Constant Contact, Hootsuite, Jira, Mailchimp, Pivotal Tracker, Shopify, Workato, Zendesk
Q. What level of support does Get Satisfaction offer?
Get Satisfaction offers the following support options:
FAQs, Forum, Knowledge Base, Online Support
Chances are, you’re feeling pressure to do more with less. For customer success, there’s only one way to make it happen… leverage the power of community.
Community building isn’t effortless, but it pays dividends when your customers have a platform to help each other and engage with your brand. Showing your customers that there are, in fact, many other people using your product is validation for them. Even if they’re having an issue, they’re more likely to stick it out if they see other people doing the same thing.