OneTrust
About OneTrust
OneTrust is a whistleblowing software designed to help HR, legal, and ethics teams manage privacy, risks, data governance, and compliance on a unified interface. It enables managers to build compliance plans, automate data privacy impact assessments (DPIAs), and manage redacted documents.
Administrators can scan websites and mobile applications to manage details regarding customers’ consent and preferences and automatically classify third-party trackers. OneTrust provides a governance, risk, and compliance (GRC) module, allowing teams to monitor and mitigate supplier, third-party, and IT security risks. The solution also lets operators draft policies, monitor incidents pertaining to data breaches, manage audits, and plan for disaster recovery events.
OneTrust allows whistleblowers to anonymously report unethical incidents and automate investigational operations to manage cases. Team leaders can also utilize the AI-driven data discovery & classification functionality to visualize information flow across data assets.
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- Industry: Philanthropy
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Vastly improved our data security process and overall compliance
Reviewed on 2023/11/25
Very positive. Customer support helpful.
Very positive. Customer support helpful.
Pros
We compared a number of options to procure OneTrust and are glad we made the decision. The tool has a number of pre-programmed processes and control which meant that we were able to quickly adopt best practice without having to spend huge amounts of resource doing this before making a purchase.
Cons
Our network infrastructure made achieving SSO difficult, we got there in the end however it was a challenge. Sales team were good, ocassionally pushy at times.
- Industry: Food Production
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Very complete to run a solid Data Privacy programme
Reviewed on 2023/11/24
Pros
Perfect to run a Data Privacy programme even in large organizations.
It allows you to easily keep track of all different aspects, from data mapping of 3rd party providers to recording assets and processing Subject Access Requests.
Colleagues in other Privacy-related teams also use it to track consumers' consent successfully.
The interface might look retro, almost basic, but it has all the functions a team needs to ensure accurate recording of processing activities and compliance with GDPR and other Data Privacy Regulations.
I also really appreciate the learning section on different countries' regulations and the new features that are being developed such as the integrated redaction feature.
Cons
It can upload things a bit slowly sometimes. There also seem to be limits to the size and types of attachments you can upload, but nothing major.
As already mentioned, the interface could be improved for an easier user experience.
These are minor issues, mostly cosmetic, that take nothing away from how useful this programme has been to my team. 10/10, I would recommend to anyone looking to start a centralized Privacy programme.
- Industry: Media Production
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Difficult without onboarding support
Reviewed on 2023/06/14
Pros
It was okay to cover our data privacy and cookie management needs
Cons
Implementation was too difficult when we decided to add automated CCPA form and had to switch to another vendor
Alternatives Considered
TermlyReasons for Switching to OneTrust
I have switched away from it- Industry: Hospitality
- Company size: 5,001–10,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
One trust is a cloud tool for GDPF related compliance and its good
Reviewed on 2022/12/23
We use it for GDPR and compliance related issues. The breach incidents can be logged on it. Risk...
We use it for GDPR and compliance related issues. The breach incidents can be logged on it. Risk management training and audits can be conducted via this. Tasks can be assigned to review for GDPR on it and can be tracked of its progress. Overall its very easy. If it had more features as per companies requirements, it would have been great.
Pros
Its very simple to use and the dashboard is very simple to understand for new user
Cons
Does not have many features. It's very simple with very less features. The other tools in the market have more tools for risk and compliance and audit tasks.
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
This is how you do ISO 27001 without the pain
Reviewed on 2022/06/07
Great product, great team behind it
Great product, great team behind it
Pros
Idiot proof setup and operation - exceptional automation and integration capabilities
Cons
No real complaints - just want more integrations :)
OneTrust FAQs
Below are some frequently asked questions for OneTrust.Q. What type of pricing plans does OneTrust offer?
OneTrust offers the following pricing plans:
- Starting from: US$30.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
OneTrust is offered across various module-based pricing plans, outlined below. A 14-day free trial is available and a discount is given for annual commitments. Pricing starts at: Consent Rate Optimization: $30/mo Targeted Data Discovery: $110/mo (per system); $550/mo (unlimited) Privacy Requests/DSAR: $165/mo Targeted Data Discovery - 5 Systems: $275/mo Data Mapping: $165/mo DataGuidance Research Portal: $165/mo (single user); $330/mo (unlimited) Contact OneTrust for further pricing details.
Q. Who are the typical users of OneTrust?
OneTrust has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OneTrust support?
OneTrust supports the following languages:
English
Q. Does OneTrust support mobile devices?
OneTrust supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does OneTrust integrate with?
OneTrust integrates with the following applications:
1Password, 4Degrees, 6sense, ActiveCollab, AdRoll, Airtable, Alibaba Cloud, Asana, BambooHR, BenchmarkONE, BigCommerce, Concord, Mailchimp, Microsoft Outlook
Q. What level of support does OneTrust offer?
OneTrust offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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