Lyssna

4.6 (51)
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The human side of data-driven decisions.

About Lyssna

Lyssna (formerly UsabilityHub) is a user research platform that allows you to test digital products with real users and gain insights into their audience. With a suite of powerful tools and features, Lyssna empowers you to optimize your designs and create more engaging, user-friendly experiences.

Lyssna is a complete research platform, offering a broad range of testing features including:

Five second testing - Allows you to quickly test the effectiveness of your landing pages, messaging and designs by showing users a screenshot for just five seconds and then asking them questions about what they saw.

First click testing - Measures how well users can navigate a design by asking them to click on specific elements.

Surveys - Be confident in the decisions you make by collecting user feedback validating your assumptions with your target customers.

Navigation testing - Helps you optimize user flows by asking users to complete specific tasks on a design and tracking their progress.

Prototype testing with Figma - Learn how users navigate your interactive Figma prototypes at every stage of the design process, to discover what to improve before you ship.

Card sorting - Use both open and closed card sorting to discover how to organize and label your content in a way that makes sense to your audience.

Tree testing - Use tree testing to assess and refine your information architecture. Understand how users expect to navigate and find the information they are looking for, and why.

Preference testing - Understand what your audience prefers by asking participants to choose from multiple options in response to your specific question.

Participant recruitment - When it comes to participant recruitment, Lyssna allows you to test with your own users with a customizable recruitment link or access your target audience via their extensive panel. With an average of 30 minute order completion, you can access over 690,000 people across 120+ countries, 55 languages and with 395+ demographics or attributes users can target by job function, industry or company size.

Interviews - Easily organize, manage, and book participants for moderated studies. Connect multiple calendars and add co-hosts then integrate with your Zoom account to automatically assign meeting links. Recruit the right people for your study, quickly and easily. Whether its self-recruiting from your own network or recruiting from the Lyssna Panel. Manage and track your participants in a single view and lastly store and analyze your feedback.

Screeners: Make sure that you’re gathering feedback from participants who meet your specific criteria, leading to more targeted and relevant insights. 

Recordings: See the experience through the eyes of your users. Record audio, screen, webcam, or a combo of all three to capture users’ think-aloud moments during unmoderated tests.

Lyssna's platform is intuitive and easy to use, allowing teams to focus on gaining insights rather than struggling with complex tools. Lyssna's suite of tools provides fast, actionable feedback that allows teams to quickly iterate and improve their designs. With flexible pricing plans and a pay-as-you-go model for accessing their user panel, Lyssna is a cost-effective way for teams of all sizes to gain valuable user insights.


Key benefits of Lyssna

With Lyssna you will:

Save time and money
By identifying your audience preferences early on you can save time by focusing on what will give you the highest chance of success. Identify issues early in the design process to avoid costly design or development changes down the road.

Improve user engagement
With insights gained from Lyssna, you can make informed decisions to create more engaging and user-friendly experiences.

Increase conversion rates
Optimize design and messaging based on user feedback to increase conversions and revenue.

Enhance team collaboration
With Lyssna, your team can easily share feedback and insights, improving communication and collaboration.

Return on investment
According to a study by Forrester, every $1 that's being invested in UX returns $100. This is equal to a return of 9,900%. Source: "The ROI of UX Research" by Forrester Research, 2016.


Images

Lyssna Software - Lyssna dashboard
Lyssna Software - Recruit using a customizable link, or access our extensive panel of participants.
Lyssna Software - Our platform is intuitive and easy to use.
Lyssna Software - Your easy and affordable all-in-one interview solution.
Lyssna Software - Gather feedback from the right participants with Screeners.
Lyssna Software - See the experience through the eyes of your users with Recordings.
Lyssna Software - Get granular and actionable insights so you can improve user experiences.
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Lyssna video
Lyssna video
Lyssna video
Lyssna video
Lyssna Software - Lyssna dashboard
Lyssna Software - Recruit using a customizable link, or access our extensive panel of participants.
Lyssna Software - Our platform is intuitive and easy to use.
Lyssna Software - Your easy and affordable all-in-one interview solution.
Lyssna Software - Gather feedback from the right participants with Screeners.
Lyssna Software - See the experience through the eyes of your users with Recordings.
Lyssna Software - Get granular and actionable insights so you can improve user experiences.

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Ease of Use

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Reviews

Overall rating

4.6 /5
(51)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.6/5
Customer Support
4.6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 51
Rachel
Rachel
Overall rating
  • Industry: E-Learning
  • Company size: 51–200 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

A solid choice for unmoderated testing.

Reviewed on 2023/04/12

Overall, it's been a good tool to help with unmoderated testing and can help get people who aren't...

Overall, it's been a good tool to help with unmoderated testing and can help get people who aren't involved in the process more excited.

Pros

UsabilityHub makes unmoderated test pretty easy. It also lets you purchase credits to pay for tests. This can make things simple when you don't do a ton of unmoderated testing, but need to do some.

Cons

I don't have any huge cons. For the price, it's great. I wish they had some more features, but they add more all the time.

Karen
Overall rating
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use, a must for any designer.

Reviewed on 2024/10/25

It's been my go-to tool for quick turn-around feedback from 'strangers'. I'm able to customise some...

It's been my go-to tool for quick turn-around feedback from 'strangers'. I'm able to customise some general panel requirements.

Pros

How easy to use and the options available for different types of surveys and usability tests. Honestly it's one of the easiest tools out there and should be a must for any designer/researcher.

Cons

Credits can add up, but at least it gives you freedom without being constricted to a monthly plan. In the Demographics settings (customising panel recruiting), I wish there was an option of 'all BUT X' so I don't have to select/include several of a demographic's categories just so one is excluded.

Alternatives Considered

UserTesting

Reasons for Switching to Lyssna

UserTesting is too expensive and requires monthly plans.
Cat
Overall rating
  • Industry: Utilities
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Nice tool, great customer support, some complaints

Reviewed on 2025/02/10

Pros

Lyssna has great variety in what types of activities you can organize. It's easy to set something up and the preview works great. The layout is clean and without clutter, allowing you to focus on what you're doing. The price is affordable. Setting up a variation test was easy as well and was a very helpful feature. The customer service is also very helpful and friendly with quick response time.

Cons

The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting to have to fit my test in a certain time-limit which was based upon the types of questions I was adding to my test. This seemed overly complicated and had me altering my test (changing or removing questions) simply to fit within whatever time-limit they gave me with the plan I was on. I don't like that I couldn't change the layout or branding of the welcome screen. Additionally, when I add an image to the instructions in the survey, it remains very small with wasted space as a colored background around the edges of it while the expand button does not do anything.

Gretchen
Overall rating
  • Industry: Design
  • Company size: 51–200 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

A Beautiful tool, but hard to leverage in practice

Reviewed on 2025/01/21

Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete...

Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models. Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.

Pros

Loved the research templates and how immersive you can make the prototypes. Setting up the survey was easy!

Cons

The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a basic monthly tier, I was still asked to pay more money for a basic set of foundational set of questions). I felt like I was scolded for not paying additional fees to leverage their own internal user testers instead of the ones that we recruited in-app, which is a backwards process.

Ross
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fast, easy to use, and requiring very little commitment.

Reviewed on 2024/10/29

I've been using Lyssna (formerly Usability Hub) for over 2 years. I've consistently been impressed...

I've been using Lyssna (formerly Usability Hub) for over 2 years. I've consistently been impressed by the speed and quality of responses for the many many different varieties of tests I'm able to setup. The ability to launch and get results for preference tests, first-click tests, or simple design surveys by EOD has been amazing not only in assisting our design team, but it promoting buy-in for research in general.

Pros

Easy to use. Very fast - both in regards to study setup and results.

Cons

Lacks some of the deeper audience filters present in other survey platforms.

Showing 5 reviews of 51 Read all reviews

Lyssna FAQs

Below are some frequently asked questions for Lyssna.

Lyssna offers the following pricing plans:

  • Starting from: US$0.00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Lyssns is available across 4 pricing plans, as outlined below: Free - For initial research Basic - For $89/month (monthly billing) and $75/month (annual billing) Pro - For $199/month (monthly billing) and $175/month (billed annually) Enterprise - Contact Lyssna for a custom quote

Lyssna has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Lyssna supports the following languages:

English

Lyssna supports the following devices:

Lyssna integrates with the following applications:

Figma, Google Calendar, Microsoft Outlook, Microsoft Teams

Lyssna offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

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