Campaigner

Campaigner

Powerful Email Marketing Automation Suite

3.8/5 (154 reviews)

Campaigner Overview

Campaigner is an advanced email marketing automation platform which allows marketers to drive higher ROI, nurture leads better and get more sales. With industry-leading inbox deliverability, Campaigner comes with campaign validation, multivariate A/B split testing, landing pages, email automation workflows, robust API integration, real-time reporting, granular segmentation, and 900+ responsive email templates.

With over 30 more advanced features that include engagement scoring, purchase behaviour, click heatmaps, RSS to html email creators, dynamic content, SMTP Relay, real-time ads, and social integration, Campaigner is the most advanced email marketing platform out there.

Pricing

Starting from
US$20,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, Europe and 5 others, Germany, India, Latin America, Middle-East and Africa, United Kingdom

Supported Languages

English

Campaigner Reviews

Overall rating
3.8/5
73% positive reviews
47
Excellent
66
Very good
23
Average
5
Poor
13
Terrible
Scott W.

Much to be desired

Used Weekly for 2+ years
Reviewed on 2018/09/10
Review Source: Capterra

We understand Campainer is not just an email program, but they don't seem very interested in our suggestions along the way. It's disappointing that in all these years, there hasn't been any kind of redesign for ease of use. At what we are being charged monthly; we are likely going to shop around and see if there is something better matched for our needs, and priced more competitively.

Pros

We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Cons

Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago).
Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images.
Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago.
Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Response from j2 Global

Hi Scott,

Thank you for taking the time to review the platform.

We appreciate the feedback you provided in regard to the platform and have passed the feedback on to our product team. If you have any additional issues or questions please feel free to let us know.

-The Campaigner Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

3.0/10
Faith O.

Worst customer service and platform ever - plus they unsubscribed all of my customers and didn't let me know

Used Weekly for 1+ year
Reviewed on 2018/05/03
Review Source: SoftwareAdvice

Pros

Nothing I can think of at this moment. You can see under "cons" what I really think of their product.

Cons

1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times.
2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it.
3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things.
4) We get conflicting answers when we call customer service.

In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Carina S.

I have been using campaigner for about 10 years and my experience is always good, tech support great

Used Daily for 2+ years
Reviewed on 2018/04/16
Review Source: Capterra

nothing really

Pros

great tech support! I probably would have gone to another service but your text support is so good - I love the fact that I can talk to a real person, I don't have to wait on hold forever and they are always kind, even when I am not such a tech savvy person, they are still patient and helpful.

Cons

the interface is a bit PC, in that I mean it's not very intuitive, it's not visually pleasing, which I think if you want to show people how to send out well-designed pleasing emails to their customer it should be more graphically interesting. I completely create my own emails and I do not use any of your templates because they are not designed well.

Response from j2 Global

Hi Carina,
Thank you for taking the time to review our platform.

We love all the feedback and have passed it along to our team.

If you have any questions feel free to let us!

-The Campaigner Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Andrew I.

Long time user

Used Daily for 2+ years
Reviewed on 2019/05/03
Review Source: Capterra

Campaigner is a reliable and flexible software that has allowed us to grow our e-marketing campaigns.

Pros

We have been using Campaigner for about a decade and it has been a reliable and user-friendly software. They have worked to keep the upgrading the functionality over the years.

Cons

The reporting on clicks is very painful and manual. I'd really like to the ability to download a report that shows me who clicked on the campaign and the name of the link they clicked on with all the contact details. At the moment, we spend hours manually doing this.

Response from j2 Global

Hi Andrew,
Thanks so much for the review and thank you for being a loyal customer.

Your feedback on reporting has been reported to our product team.

If you have any additional questions or comments you would like to share please do let us know.

Thanks so much
The Campaigner Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Myles M.

Useful platform for contacting my clients and prospects

Used Other for 2+ years
Reviewed on 2018/05/04
Review Source: Capterra

It helps my business keep in touch with my clients and with people who buy my services

Pros

Easy to use, functional. I was able to set up well with lots of help from customer service. Now I am familiar with it and I use it every 1-2 months. I don't believe in pounding people with emails every week. It's great to have the stats from the emails to see how the subject lines are working. I had some problems in the past with some of my lists but that was sorted out with help from sales and customer service.

Cons

It's quite expensive for my small business. Probably need to prune down my databases. I have no idea how to do that and I am not sure if the contacts duplicate between different lists. I really don't have a lot of complaints about campaigner. I find the service way better than constant contact which was awful.

Response from j2 Global

Hi Myles,
Thanks so much for reviewing our platform.

We are excited to hear of your success with Campaigner.

Our platform does not add duplicate contacts to the add, it only counts it as one even if it appears in multiple lists. If you have any questions or comments please do not hesitate to contact us.

-The Campaigner Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

Campaigner Pricing

Starting from
US$20,00/month
Pricing options
Free Trial
Subscription
Value for money

$19.95/ month for 0-1000 email addresses.
$29.95/ month for 1,000-3,500 email addresses.
$49.95/ month for 3,500-5,000 email addresses.
$79.95/ month for 5,000-10,000 email addresses.
$99.95/ month for 10,000-15,000 email addresses.
$149.95/ month for 15,000-25,000 email addresses.
$299.95/ month for 25,000-50,000 email addresses.
$549.95/ month for 50,000-100,000 email addresses.

Custom plans available for high volume senders - 1,000,000+ Contact us for pricing.

Campaigner Features

  • A/B Testing
  • API
  • Campaign Analysis
  • Campaign Management
  • Content Management
  • Customizable Templates
  • Drag & Drop Interface
  • Engagement Analytics
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration

  • Activity Dashboard
  • Customizable Branding
  • Data Import/Export
  • Monitoring
  • Multi-Channel Marketing
  • Real Time Analytics
  • Social Network Marketing
  • Tagging
  • Third Party Integration

Additional information for Campaigner

Key features of Campaigner

  • 3rd party ads
  • A/B Split Testing
  • API reporting
  • Authentication standards
  • Automatically add customer’s name to email
  • Autoresponders
  • COI list builder tools
  • Centralize & consolidate email list
  • Choose a layout and color scheme & enter content
  • Client services
  • Contact import
  • Contact lists
  • Custom footer
  • Delivery support
  • Design tools
  • Drag & drop sign-up code
  • Dynamic RSS campaigns
  • Dynamic content
  • Dynamic segments
  • Email editor
  • Email reporting
  • Email triggers
  • Email workflows
  • Engagement scoring
  • Event & action-based triggers
  • Exclusion lists
  • Feedback loop subscription & complaint data analysis
  • Google Analytics reporting
  • Image editor
  • Image resizing slider means perfectly proportioned images
  • Localization
  • Media library
  • Mobile campaign templates
  • Mobile reporting
  • Open rate reporting
  • Projects
  • Purchase behavior tracking
  • Real time campaign filters
  • Recurring campaigns
  • Remote report usage
  • Responsive design
  • SMTP Relay
  • Sales engineering
  • Single opt-in forms
  • Social reporting
  • Social sharing
  • Static segment sampling
  • Static segments
  • Suppression lists
  • Webhooks

Benefits

** Personalize every email with dynamic content
** Optimize your email campaigns with click heatmaps and real-time reporting
** Get into user inboxes with industry-leading inbox delivery
** Drive more sales using purchase behaviour tracking
** Capture more leads with powerful landing page creator
** Send beautiful emails using 900+ responsive templates

Campaigner FAQs

Below are some frequently asked questions for Campaigner.

Q. What type of pricing plans does Campaigner offer?

Campaigner offers the following pricing plans:

Starting from: US$20,00/month

Pricing model: Subscription

Free Trial: Available

$19.95/ month for 0-1000 email addresses.
$29.95/ month for 1,000-3,500 email addresses.
$49.95/ month for 3,500-5,000 email addresses.
$79.95/ month for 5,000-10,000 email addresses.
$99.95/ month for 10,000-15,000 email addresses.
$149.95/ month for 15,000-25,000 email addresses.
$299.95/ month for 25,000-50,000 email addresses.
$549.95/ month for 50,000-100,000 email addresses.

Custom plans available for high volume senders - 1,000,000+ Contact us for pricing.

Q. What are the main features of Campaigner?

Campaigner offers the following features:

  • 3rd party ads
  • A/B Split Testing
  • API reporting
  • Authentication standards
  • Automatically add customer’s name to email
  • Autoresponders
  • COI list builder tools
  • Centralize & consolidate email list
  • Choose a layout and color scheme & enter content
  • Client services
  • Contact import
  • Contact lists
  • Custom footer
  • Delivery support
  • Design tools
  • Drag & drop sign-up code
  • Dynamic RSS campaigns
  • Dynamic content
  • Dynamic segments
  • Email editor
  • Email reporting
  • Email triggers
  • Email workflows
  • Engagement scoring
  • Event & action-based triggers
  • Exclusion lists
  • Feedback loop subscription & complaint data analysis
  • Google Analytics reporting
  • Image editor
  • Image resizing slider means perfectly proportioned images
  • Localization
  • Media library
  • Mobile campaign templates
  • Mobile reporting
  • Open rate reporting
  • Projects
  • Purchase behavior tracking
  • Real time campaign filters
  • Recurring campaigns
  • Remote report usage
  • Responsive design
  • SMTP Relay
  • Sales engineering
  • Single opt-in forms
  • Social reporting
  • Social sharing
  • Static segment sampling
  • Static segments
  • Suppression lists
  • Webhooks

Q. Who are the typical users of Campaigner?

Campaigner has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Campaigner support?

Campaigner supports the following languages:

English

Q. What type of pricing plans does Campaigner offer?

Campaigner has the following pricing plans:

Subscription

Q. Does Campaigner support mobile devices?

Campaigner supports the following devices:

iPhone, iPad

Q. What other apps does Campaigner integrate with?

Campaigner integrates with the following applications:

BriteVerify, Facebook, FullContact, Google Analytics, Magento, Padiact, PieSync, Salesforce Sales Cloud, Shopify, Twitter

Q. What level of support does Campaigner offer?

Campaigner offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials