Chattermill

4.5 (25)
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Customer feedback analysis software

About Chattermill

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services.

Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights.

The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.

Unlike other tools, Chattermill connects all the dots in the customer journey to deliver insights that CX, Support, and Product leaders love.
Here's why we're different:

We unify customer data across 50+ integrations.

Chattermill’s AI model was built specifically for CX.

Our platform delivers actionable insights to help you make informed decisions.

We provide exceptional customer support and industry expertise when you need it.

We make CX a revenue-driving function for your business.


Key benefits of Chattermill

Our customer feedback analytics platform helps companies across multiple industries with the same fundamental challenge - to answer questions quicker using their customer data.


Images

Chattermill Software - Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. Consolidate them in one place using Chattermill.
Chattermill Software - Get deep customer insights with dedicated CX metrics and various segmentation options. Understand the hidden patterns and get to the root of your problems and opportunities. It’s fast and simple for anyone.
Chattermill Software - With Chattermill Workflows, you’ll get notified when important events happen – think security incidents, payment issues, or shipment slowed – so you can keep your fingers on the pulse.
Chattermill Software - Creating a user-friendly dashboard for you and your team now takes seconds. Take your most important metrics, charts, and tables, and add them to your custom dashboard with a few clicks. You can build Dashboards for different areas of your business – CX,
Chattermill Software - Connect Zendesk, App Store, or Typeform to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. Our platform integrates with over 50+ different sources of customer feedback – think online reviews, support ti
View 5 more
Chattermill Software - Zendesk support tickets, customer surveys, and Google Play reviews all contain valuable feedback, product improvement ideas, and customer requests. Consolidate them in one place using Chattermill.
Chattermill Software - Get deep customer insights with dedicated CX metrics and various segmentation options. Understand the hidden patterns and get to the root of your problems and opportunities. It’s fast and simple for anyone.
Chattermill Software - With Chattermill Workflows, you’ll get notified when important events happen – think security incidents, payment issues, or shipment slowed – so you can keep your fingers on the pulse.
Chattermill Software - Creating a user-friendly dashboard for you and your team now takes seconds. Take your most important metrics, charts, and tables, and add them to your custom dashboard with a few clicks. You can build Dashboards for different areas of your business – CX,
Chattermill Software - Connect Zendesk, App Store, or Typeform to Chattermill, so CX, support, and product teams can have a unified view of the voice of the customer. Our platform integrates with over 50+ different sources of customer feedback – think online reviews, support ti

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Reviews

Overall rating

4.5 /5
(25)
Value for Money
4.2/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support
4.6/5

Already have Chattermill?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 25
Mez
Overall rating
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use understand insights, accurately tagging and analytics

Reviewed on 2024/09/09

Great feedback analytics tool which has helped us understand the voice of our customers and quickly...

Great feedback analytics tool which has helped us understand the voice of our customers and quickly and accurately identify the pain points that our customers care about.

Pros

Excellent sentiment analytics, very good at identifying both positive and negative sentiment. It's the most accurate tool we've used.

Cons

Some of the colours on the charts could be improved.

Katy
Overall rating
  • Industry: Design
  • Company size: 201–500 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Relevant, granular insights on what our customer like and don't like

Reviewed on 2024/09/03

Chattermill provides us with great insights on what our customers want. The platform is easy to use...

Chattermill provides us with great insights on what our customers want. The platform is easy to use and it's very quick to get to insights without having any data analytics background.

Pros

Easy to use UI and the granularity of the insights make it super easy to understand the main themes mentioned by our customers

Cons

Some of the reports look a bit dated and it would be nice to have the ability to change colours on charts.

Emma
Overall rating
  • Industry: Airlines/Aviation
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

great idea, not working for me

Reviewed on 2021/10/25

verbatim feedback being categorized and highlighted.

verbatim feedback being categorized and highlighted.

Pros

trending user feedback helping us to understand what travellers want

Cons

For me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered

Shaina
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great product

Reviewed on 2021/10/12

Great experience with the team. Happy that they are ready to listen about product improvements and...

Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.

Pros

Open to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well

Cons

Sometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.

Lorena
Overall rating
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Use of it in a startup

Reviewed on 2021/10/26

Customer support team and our contact inside the company, Theresa, have a huge willingness to help...

Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.

Pros

The integration with the other features that we use works very well! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.

Cons

We have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.

Showing 5 reviews of 25 Read all reviews

Chattermill FAQs

Below are some frequently asked questions for Chattermill.

Chattermill offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Chattermill's pricing in based on your specific use case - please get in touch to discuss pricing.

Chattermill has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Chattermill supports the following languages:

English

Chattermill supports the following devices:

Chattermill integrates with the following applications:

Alchemer, AppFigures, AppFollow, AskNicely, Customer Thermometer, Delighted, Dixa, Feefo, Freshdesk, Google Cloud, Intercom, Kustomer, LiveChat, Medallia Experience Cloud, Qualaroo, REVIEWS.io, Salesforce Platform, SatisMeter, Slack, Sprinklr, SurveyMonkey, Survicate, Trustpilot, Typeform, Wootric, Yotpo, Zendesk Suite, zenloop

Chattermill offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

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