IntouchSurvey

Collect Voice of Customer data with flexible survey software

About IntouchSurvey

IntouchSurvey™ is a survey tool designed to help multi-location businesses across retail, hospitality, grocery, and other sectors conduct electronic surveys for market research. The application enables managers to measure customer satisfaction scores, collect audience feedback, retain existing customers, and track employee productivity.

The centralized dashboard allows administrators to analyze the key drivers for customer satisfaction or dissatisfaction and set up operational goals. It offers a host of features including audit logs, data storage management, reporting, case management, notifications, and more. IntouchSurvey™ also lets employees use filters to view survey data by specific dates, attributes, questions, locations, and other criteria. It helps enterprises distribute surveys via email, social media pages, and QR codes and conduct sentiment analysis.

IntouchSurvey™ enables organizations to capture and store voice of customer (VoC) data in a centralized repository and map customer journeys. Marketing teams can also use the application to create surveys as per the recipient’s requirements using the dynamic logic methodology.

Pricing starting from:

US$199,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to IntouchSurvey

Key benefits of IntouchSurvey

No more user-based pricing: At Intouch, we deliver solutions that help you grow your business. Our prices are based on what you do, not how many people do it.

Build Smarter Surveys: Ensure your surveys get completed with responsive features such as skip logic that removes subsequent questions made irrelevant by data submitted by a respondent.

Easy Location Management: Easily organize your data with location-based reporting for individual stores or regions so you get the data that matters to the team members that need it.

Customizable Dashboards: Keep what matters most to you top of mind with fully customizable reports and advanced analytics to track your goals and compare performance over time.

Personalized Questions: Leverage any data point you've collected such as recent purchases or feedback previously collected to personalize survey questions to individual contacts.

Drive efficiencies with automation: IntouchSurvey is packed with automation. You can trigger workflows in real-time to drive immediate action across your locations to make up for a substandard experience.

Simple Survey Distribution: Ensure that you reach your customers wherever they are with customizable links, scannable QR codes, SMS messaging or built in email distribution.

Devices

Business size

S M L

Markets

Canada, France, United Kingdom, United States

Supported Languages

English, French

Pricing starting from:

US$199,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to IntouchSurvey

Images

IntouchSurvey Software - IntouchSurvey™ - CSAT & NPS® Surveys
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IntouchSurvey video
IntouchSurvey Software - IntouchSurvey™ - CSAT & NPS® Surveys

Features

Total features of IntouchSurvey: 83

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Charting
  • Conditional Logic
  • Continuous Feedback
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Feedback Management
  • Goal Setting / Tracking
  • Live Results Sharing
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Panel Management
  • Performance Management
  • Performance Review Management
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SSL Security
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Website Integration

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Reviews

Overall rating

5 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

Already have IntouchSurvey?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 1 review
Lauren N.
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201-500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Platform for International Surveys

Reviewed on 2021/07/16

Within one year of using the tool, we have been able to implement seven international surveys and...

Within one year of using the tool, we have been able to implement seven international surveys and share actionable data within our organization. An entire team is not needed to support, we have one full-time person spending a few hours a week.

Pros

Overall UX is clean and easy to use. The functionality options, survey building and delivery customizations offer everything you need. We even use the survey QR code for China survey deployment and have seen an increase in responses.

Cons

The support team is very keen to collecting feedback on features that can be added to the roadmap. Sometimes it takes a while to get on there.

Currently, the survey tool cannot send from one list a specific survey based on region/language. There is a workaround in place for a toggle language change option.

Response from Intouch Insight

Thank you so much for the great review! We're so thankful to our wonderful customers like yourself, who continue to share feedback to help us make even better products!

We look forward to continuing to support your team to make better and more streamlined survey programs.

IntouchSurvey FAQs

Below are some frequently asked questions for IntouchSurvey.

IntouchSurvey offers the following pricing plans:

  • Starting from: US$199,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Grow: $199 per month Scale: $399 per month Lead: Please contact Intouch Insight directly for pricing details.

IntouchSurvey has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

IntouchSurvey supports the following languages:

English, French

IntouchSurvey supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations IntouchSurvey has

IntouchSurvey offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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