QuickBooks Online

QuickBooks Online

Small business accounting software

4.2/5 (3109 reviews)

QuickBooks Online Overview

The QuickBooks Online solution puts small businesses in complete control of their accounting and provides free online support, from setup to support. No additional software is required as all accounts are viewed via the online login portal, with custom feeds and charts, custom invoice creation, customer 'Pay Now' button, mobile website allows photographic references and all with auto-synchronization.

QuickBooks Online automatically syncs a complete business finance profile to one single dashboard where multiple users can view in-depth reports and accounts of company finances. The platform creates trade, profit and loss sheets as well as billing and invoice solutions that are all mobile compatible and print friendly. Users can create their own custom reports and feeds from within the dashboard so businesses only see what matters the most to them.

By navigating through the QuickBooks Online dashboard users can track payments, sales history, invoice details, add users and edit permissions. QuickBooks Online is completely integrated with QuickBooks Online Payroll and Intuit GoPayment.

Pricing

Starting from
$10/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Chinese (Traditional), English, French, Portuguese, Spanish

QuickBooks Online Reviews

Overall rating
4.2/5
81% positive reviews
1506
Excellent
1016
Very good
372
Average
102
Poor
113
Terrible
Cornelius H.

Buyer Beware

Used Daily for 2+ years
Reviewed on 2019/05/02
Review Source: SoftwareAdvice

The online version is a decent product but I am sure there are other online accounting software packages that provide the same or much more. Dealing with the online accountant customer service department is a total waste of time. Their management team seems to be concerned with their numbers more than customer appreciation. Terrrrrible! My advice: "Buyer beware!"

Pros

The ability to assign classes in creating rules for the electronic bank transaction imports. The desktop version does not offer that function. It's sad because I know that if the QuickBooks Online software code writers can create that functionality in the online version, then they certainly should be able to create that functionality for the desktop versions which most subscribers have been using for decades now.

Cons

The unexpected price hikes on your account without formal notification or fair warning. Quickbooks has probably been the worst software vendor in that they always find a way to raise your rates by using creative and deceptive means such as switching online account holders and their client accounts to the Advanced Online version as a trial run without the account holders authorization. They leave the burden on the account holder to cancel the Advanced version trail for each of their online client accounts, which most account holders are not even aware that their clients have been switched. Terrrrrible! I'm sure there are laws that prohibit this type of deceptive behavior. Currently I am switching most of my clients back to the desktop versions until I can find an alternative Accounting software that my clients and I can appreciate.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

3.0/10
Anna H.

Gets the job done-- but very buggy.

Used Daily for 2+ years
Reviewed on 2018/10/03
Review Source: Capterra

QuickBooks online has its weaknesses and bugs. However, after my research I think it's the best option out there for now.

Pros

Quickbooks is easy to "plug in" and go... You can use their templates and basic accounts and set up your own accounting system in no time. I had no bookkeeping or accounting experience before using QuickBooks Online, and I was proficient after about 6 months of part-time use.

Having an accountant log-in is so helpful in today's world so many people are working from home/ traveling/ etc. It is indispensable for my organization to have an online accounting platform that I, my organization's volunteer treasurer, and our hired accountant can all access from our home computers.

As a non-profit organization that only pays a tiny amount of sales tax, that portion of the software is very functional and is one fewer thing I have to deal with.

I do not use payroll through this system, so I cannot comment on the functionality of that portion.

Cons

The bugs in the software (accounts that won't delete, messing up check numbers, etc) are the most annoying part of using QuickBooks Online for me. If you are a small team, you can just work around them and you eventually learn what they are, but it is repeatedly annoying. Their customer service is weak, but there are lots of affordable training courses that can fill in those gaps as you use the program.

I sometimes wish that Quickbooks Online were MORE customizable (i.e. allow you to delete certain generic accounts), and I sometimes wish it were LESS customizable (journal entries can be numbered ANYTHING which confuses me). Overall, I think it allows me to do most of what I need to do in bookkeeping for my non-profit.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Boram chris K.

Lesser of two evils

Used Daily for 2+ years
Reviewed on 2018/07/27
Review Source: Capterra

Pros

I am not an accounting professional but with a basic understanding of accounting principal, I have been able to use this software to organize my company for the last 10 years. I have made the switch in 2014 to the online version of it. It lets me to use the software anywhere including mobile device and I have been very happy with all the updates Intuit has been making last 3-4 years.

Cons

Everything about customer service. As a long time user, I know the infamous reputation of Intuit at every level. This is one of the SO MANY experiences I had: I had one issue that persisted since 2014. It was a simple issue, but it also caused me some great inconvenience. So I had been contacting them every now and then and the issue was not resolved until recently in 2018. It turned out to be it was as simple as clearing cache. However, every time I called, I had to explain the situation as if it's never been recorded, follow their instruction to do the troubleshooting, then they were puzzled how that happened, and then say that 'someone' will follow up. And THAT NEVER HAPPENED. I got so fed up and had to be on the phone more than 4 hours to a point that the issue was escalated to the presidents' office. I was told that there was a glitch in the system that I had to move to a new account. As they moved my data to a new account, I found out that it won't move credit card or social security info. As I was preparing for the final move, I realized that they have been charging me double. I requested to refund or extend the membership, but they did it again - made me wait for 1-2 hours, told me that I'll speak to a floor manager, then just transfer to another dpt- ALL THE TACTICS TO DISCOURAGE TO find the solution for the issue. Finally, they 'concluded' not to extend the membership with an excused made up they cannot provide in written permission. NEVER HAD SUCH BAD EXPERIENCE.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Randi H.

QBO has been a game changer for my business, but I have a few complaints.

Used Daily for 6-12 months
Reviewed on 2017/06/07
Review Source: Capterra

Pros

I converted from QB Desktop Pro to QBO about a year ago, and it has been a game changer for me. Some pros:

1. The design is much more aesthetically pleasing and intuitive than QB Desktop. I now feel comfortable doing my own reconciliations rather than paying a bookkeeper, as it is much more natural than the steps required before.

2. I can easily add users and therefore don't need to pass the file back and forth. Before, I'd forget that my bookkeeper is working on my file and would make changes, which caused big problems. This is no longer an issue.

3. I can login anywhere.

4. The apps are a big deal for me. For example, I have an app called "Importer Pro" which allows me to import the schedule from my scheduling software. It then automatically generates and invoice for my clients, and it could also automatically generate an invoice for my independent contractors based on the work they do. This saves me about 25 hours per week. I could not have done this with QB Desktop.

Cons

There are two main (and large) problems I've found:

1. You cannot revert your company. So if you make a big error, or a disgruntled employee with QBO access logs in and messes everything up, there is no going back. That's a big issue. Luckily, it has not been a problem for us yet.

2. If you need to edit a past invoice, it deletes the description and changes the hour to 1. This became a problem for me when I realized that the line items were not mapped to the client, and I needed to change the "product/service" to something that is mapped to the client. Previously, I was using a generic term in "product/service" for all clients, not realizing it was an issue. However, I cannot go back through my past invoices and change the product/service because it will delete the description and edit the hours, which is way too time consuming to deal with. I have thousands of line items that are not mapped to the client.

I reported both of these issues to QBO. Asked to talk to a supervisor after the first person was very unhelpful and clearly not trained well. The supervisor said he would talk to the development team and call me back within 48 hours. That was months ago and of course, no call. Disappointing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Scott E.

Great Features. Value for money (at the moment). Poor Customer Service

Used Daily for 2+ years
Reviewed on 2018/08/27
Review Source: Capterra

Quickbooks Online is great for businesses that have inventory, job management, budgetting or a large payroll. While these features are available with other software (such as Xero)...it is often for an additional cost. QBO includes these features in their offering. Great for retail, manufacturing and distribution-type businesses.
For service-based business that focus on services, such as consultants, professionals or creatives I would recommend Xero as a better alternative.

Pros

Quickbooks Online (for Australia) has great features. It has been around for a long time and has developed a really good platform. Features, such as inventory and payroll are well developed. The reporting available with QBO is excellent - very detailed and flexible.

Cons

When things go wrong...the service is very poor. I've had overseas staff who did not know the system, or how things work in Australia. I have had customer support staff not get back to me. And I've had them flat out tell me that they can't help.
Quickbooks is trying to buy market share in Australia, so they are offering significant discounts. This makes the software really affordable...but there is no telling how long these discounts will last. The expiration of a 50% discount may be a nasty surprise for a small business when it does go away. Which it will...at some point.
Don't get caught with the Self-Employed Sole Trader version of Quickbooks online. Your Accountant can't view your data, the reporting is poor and you can't migrate your data to other software. It is a very very basic accounting package...that is not very functional and provides no future proofing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10

QuickBooks Online Pricing

Starting from
$10/month
Pricing options
Free Trial
Free
Subscription
Value for money

30-day free trial, no credit card required.

Independent contractors:
Self-Employed: $10/month

Small businesses:
Simple Start: $20/month
Essentials: $40/month
Plus: $60/month

QuickBooks Online Features

  • API
  • Accounting Management
  • Activity Dashboard
  • Billing & Invoicing
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Expense Tracking
  • Invoice Management
  • Invoice Processing
  • Multi-Currency
  • Real Time Data
  • Receiving
  • Third Party Integration

  • Accounting Integration
  • Automatic Notifications
  • Compliance Management
  • Financial Analysis
  • Reporting & Statistics
  • Workflow Management

Additional information for QuickBooks Online

Key features of QuickBooks Online

  • ACH payment processing
  • Account reconciliation
  • Accounting management
  • Actionable insights
  • Activity dashboard
  • Ad hoc reporting
  • Automated online banking
  • Automatic backup
  • Automatic tax calculations
  • Bank reconciliation
  • Banking data synchronization
  • Billable hours tracking
  • Billing & invoicing
  • Budgeting
  • Cash flow management
  • Cash flow statement
  • Categorization
  • Charting
  • Check printing
  • Create & manage invoices
  • Create custom invoices
  • Create estimates
  • Credit card integration
  • Credit card processing
  • Custom fields
  • Custom forms
  • Custom invoices
  • Customizable billing
  • Customizable branding
  • Customizable categories
  • Customizable reporting
  • Customizable templates
  • Dashboards and feeds
  • Data import/export
  • Deadline tracking
  • Deduction management
  • Direct deposit
  • Discount management
  • Document templates
  • Drag & drop interface
  • Electronic payments
  • Email integration
  • Enhanced payroll
  • Enter & manage bills
  • Estimating
  • Expense claims
  • Expense tracking
  • Export data to Excel
  • GPS
  • GPS integration
  • Geolocation
  • Income & expenses management
  • Income statements
  • Inventory tracking
  • Invoice management
  • Invoice processing
  • Location tracking
  • Mileage tracking
  • Mobile integration
  • Mobile receipt capture
  • Multi-currency
  • Multi-device document sharing
  • One-click reporting
  • Organize expenses
  • Outstanding invoices
  • PCI DSS compliance
  • Paperless receipt tracking
  • Pay online link in invoices
  • Payroll integration
  • Payroll management
  • Print checks
  • Profit & Loss and Balance Sheet reports
  • Profit / loss statement
  • Purchase order management
  • Purchasing management
  • Real time data
  • Real time reporting
  • Real time updates
  • Receipt management
  • Receiving
  • Recurring billing
  • Reoccurring payments
  • SSL security
  • Sales tax management
  • Sales tracking
  • Synchronization management
  • Taxes management
  • Third party integration
  • Time & expense tracking
  • Track payments
  • Track sales & expenses
  • Trend analysis
  • User management
  • Vendor management
  • eCommerce integration

Benefits

  • Accounts management: QuickBooks Online allows users to access their complete accounting data as well as editing, creating, duplicating and sharing information with employees, consultants, associates and partners.

  • Interface and dashboard: users can login to their QuickBooks Online backend from anywhere with internet access, no downloadable software is required and users can create customizable feeds and charts.

  • Security and backups: All data inputted is securely backed-up to the cloud and data can be exported to Excel spreadsheets. QuickBooks Online will track customer payments and send notifications of any errors in processing.

  • Subscriptions and pricing details: All QuickBooks Online packages include support, from initial startup to ongoing support enquiries. Continuing updates and upgrades are all included in the pricing plan. Users can also avail of a 30 day trial before financial commitment is required.

  • Multi-platform transparency: QuickBooks Online will auto-sync with all connected devices and the multiple users connected to each package. Users can create restrictions for each user to enforce in-house hierarchy.

  • GetApp Analysis

    QuickBooks online is a cloud-based financial software for small businesses that takes care of accounting, billing and invoicing – all in a single platform. It allows you to create and manage invoices, print checks, reconcile banking and credit card transactions, track payments, enter and manage bills, create estimates, among others.

    Created for freelancers and small businesses, QuickBooks Online offers an intuitive and user-friendly interface, with mobile tools for iPhone, iPad and Android devices for more flexible and time-efficient invoice creation, expense tracking and accounting experiences. Some of QuickBooks Online’s main features include easy invoice creation, online banking integration, app integrations, mobility and built-in reports that can be run in just a few clicks.

    QuickBooks Online's dashboard shows a snapshot of the financial health of your business.

    What is QuickBooks Online?

    Launched in 2001, redesigned in 2013 and now serving more than 683,000 users, QuickBooks Online is a web-based small business accounting software that saves users time while keeping their finances organized. Depending on the plan you’re subscribed to, it combines a number of features in one platform: estimates, invoicing, time tracking, accounts payable, bank/credit card reconciliation, reporting, inventory, contacts, sales tax, tax forms, location and class tracking.

    It also has a user-friendly dashboard that emphasizes overdue and open invoices, account balances, cash flow, and other tasks, affording you the ability to see important activities at a glance.

    To create a refund receipt, estimate or credit memo, from the dashboard, simply click on the Create button.

    QuickBooks Online Main Features

    Invoice Creation

    On the top middle section of the QuickBooks Online dashboard, there are three buttons that allow users to search for transactions, create invoices and other financial forms, and view recent transactions. To create a customer invoice, click on the plus (+) button and select Invoice from the drop-down menu. You will be taken to the Invoice page where you then will be required to input the invoice’s particulars such as customer name, email address, billing address, payment terms, invoice date, due date, and others.

    Product/service line items can be manually entered or selected from pre-defined fields. Tax calculations and discounts are automatically deducted from the invoice amount shown in the top right corner of the screen. Invoices can be personalized by adding your company logo, a background image, choosing your own font and designating custom fields. Invoices can also be sent in batches or individually.

    An invoice can be created either through the Create button on top or by clicking on the Create Invoice button from the Customers/Vendors pane.

    Online Banking Integration

    With QuickBooks Online’s banking integration feature, you can securely connect your online bank to automatically download financial transactions, so you won’t have to manually input the necessary data. Once synced, using the information your bank stores with the money going in and out of your account, like amounts, transaction dates, the places where the transactions occurred, and such, you can either accept or delete transactions, and categorize and assign them to suppliers or customers.

    To connect your bank with QuickBooks Online, you will need your online banking username and password ready. This allows QuickBooks Online to establish a secure connection with your bank or credit card company. From the QuickBooks Online dashboard, choose Transactions, then Banking. On the upper right hand side of the screen, you will see a blue button marked Add Account. You will be prompted to enter your bank or credit card company’s name or URL, or choose from a list of popular financial institutions. Once your login credentials are verified to be working, simply follow the prompts to continue.

    Once synced with QuickBooks Online, online banking transactions can be downloaded and automatically matched to entries in your register.

    App Integrations

    Integration with other software systems is one way to enable a seamless information flow between applications, thereby reducing data entry requirements and simplifying the way companies run their businesses.

    QuickBooks Online doesn’t only integrate with QuickBooks Online apps and other add-ons. Through the Intuit Partner Platform, it also allows third-party app developers to create custom application systems that can benefit its base of small business users.

    Aside from ready-made integrations with other QuickBooks apps, QuickBooks Online offers add-ons. Plus, the Apps.com marketplace contains a number of applications small businesses may find useful.

    Mobility

    It happens even to the best of us. You purchase a spare part for your customer, and make a mental note that you need the receipt for later but end up losing it one way or another. With QuickBooks Online’s mobile apps, expense reporting is made easier through mobile receipt capture. You can even add photos and notes so you don’t forget the relevant details.

    While the mobile versions are still lacking in terms of the full software’s functionality, QuickBooks Online’s mobile apps let you review your transactions even when on the go, see customer balances, and mark invoices as paid. Electronic signatures also enable you to immediately approve estimates.

    QuickBooks Online has native mobile apps that allow users to view and update their financial records anywhere, anytime.

    Built-In Reports

    QuickBooks Online has a long list of pre-built reports that show the overall financial health of your business. These reports fall into several different buckets: Business Overview, Manage Accounts Receivable, Manage Accounts Payable, Accountant Reports, Reconciliation Reports, Manage Products and Inventory, Review Sales, Review Expenses and Purchases, Manage Sales Tax and Manage Employees.

    To run a report, go to Reports from the QuickBooks dashboard and select the type of report you want to run. Next, customize your reporting fields, if needed. Select a transaction date from a drop-down menu or specify your target date range. After clicking on Run Report, you are ready to print, email, export the report as an Excel file, or save customizations.

    QuickBooks Online's built-in reports allow users to generate reports within minutes. Reports can also be customized, and frequently run reports are grouped together in one tab for quicker access.

    QuickBooks Online Integrations

    Aside from easy integration with other QuickBooks applications such as QuickBooks Payments and QuickBooks Payroll, QuickBooks Online offers add-ons such as [Method CRM] (http://www.getapp.com/method-crm-application-1), [Time Tracking by TSheets] (http://www.getapp.com/tsheets-online-time-tracking-application), [Bill.com] (http://www.getapp.com/bill-com-application), [Jobber] (http://www.getapp.com/jobber-application), [Shoeboxed] (http://www.getapp.com/shoeboxed-application) and [Mavenlink] (http://www.getapp.com/mavenlink-professional-services-automation-application).

    And then, there’s the QuickBooks API that provides app developers the ability to integrate their products with QuickBooks Online and expose their products to a large pool of small business owners. The QuickBooks API client allows them access to their customers’ data via a REST-based API that works with QuickBooks Online. Also, Intuit’s Apps.com is a place where third-party apps can be published and found by businesses looking for systems to further simplify their processes.

    QuickBooks Online Pricing

    QuickBooks Online offers three pricing packages: Simple Start, Essentials and Plus. Simple Start is priced at $9.99 a month and allows one user to reconcile bank transactions and create estimates and invoices. The data can be shared with two accountants.

    Essentials is pegged at a monthly $19.99 and includes all the functionalities of Simple Start, with an accounts payable feature that allows up to three users to track and pay bills. With inventory and 1099 preparation included to the regular Essentials plan, Plus is at $29.99 per month and supports up to five users.

    QuickBooks Online Bottom Line

    • Accounting, invoicing, billing, estimates, and more – all in a single platform
    • Has native mobile apps for Android devices, iPhones and iPads that allow users to keep track of the financial health of their businesses anytime and anywhere
    • Allows easy collaboration with your accountant or bookkeeper
    • Easy to set up and highly customizable
    • Automatic syncing with your bank and credit card accounts

    QuickBooks Online FAQs

    Below are some frequently asked questions for QuickBooks Online.

    Q. What type of pricing plans does QuickBooks Online offer?

    QuickBooks Online offers the following pricing plans:

    Starting from: $10/month

    Pricing model: Free, Subscription

    Free Trial: Available

    30-day free trial, no credit card required.

    Independent contractors:
    Self-Employed: $10/month

    Small businesses:
    Simple Start: $20/month
    Essentials: $40/month
    Plus: $60/month

    Q. What are the main features of QuickBooks Online?

    QuickBooks Online offers the following features:

    • ACH payment processing
    • Account reconciliation
    • Accounting management
    • Actionable insights
    • Activity dashboard
    • Ad hoc reporting
    • Automated online banking
    • Automatic backup
    • Automatic tax calculations
    • Bank reconciliation
    • Banking data synchronization
    • Billable hours tracking
    • Billing & invoicing
    • Budgeting
    • Cash flow management
    • Cash flow statement
    • Categorization
    • Charting
    • Check printing
    • Create & manage invoices
    • Create custom invoices
    • Create estimates
    • Credit card integration
    • Credit card processing
    • Custom fields
    • Custom forms
    • Custom invoices
    • Customizable billing
    • Customizable branding
    • Customizable categories
    • Customizable reporting
    • Customizable templates
    • Dashboards and feeds
    • Data import/export
    • Deadline tracking
    • Deduction management
    • Direct deposit
    • Discount management
    • Document templates
    • Drag & drop interface
    • Electronic payments
    • Email integration
    • Enhanced payroll
    • Enter & manage bills
    • Estimating
    • Expense claims
    • Expense tracking
    • Export data to Excel
    • GPS
    • GPS integration
    • Geolocation
    • Income & expenses management
    • Income statements
    • Inventory tracking
    • Invoice management
    • Invoice processing
    • Location tracking
    • Mileage tracking
    • Mobile integration
    • Mobile receipt capture
    • Multi-currency
    • Multi-device document sharing
    • One-click reporting
    • Organize expenses
    • Outstanding invoices
    • PCI DSS compliance
    • Paperless receipt tracking
    • Pay online link in invoices
    • Payroll integration
    • Payroll management
    • Print checks
    • Profit & Loss and Balance Sheet reports
    • Profit / loss statement
    • Purchase order management
    • Purchasing management
    • Real time data
    • Real time reporting
    • Real time updates
    • Receipt management
    • Receiving
    • Recurring billing
    • Reoccurring payments
    • SSL security
    • Sales tax management
    • Sales tracking
    • Synchronization management
    • Taxes management
    • Third party integration
    • Time & expense tracking
    • Track payments
    • Track sales & expenses
    • Trend analysis
    • User management
    • Vendor management
    • eCommerce integration

    Q. Who are the typical users of QuickBooks Online?

    QuickBooks Online has the following typical customers:

    Freelancers, Non Profit, Small Business

    Q. What languages does QuickBooks Online support?

    QuickBooks Online supports the following languages:

    Chinese (Traditional), English, French, Portuguese, Spanish

    Q. What type of pricing plans does QuickBooks Online offer?

    QuickBooks Online has the following pricing plans:

    Free, Subscription

    Q. Does QuickBooks Online support mobile devices?

    QuickBooks Online supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does QuickBooks Online integrate with?

    QuickBooks Online integrates with the following applications:

    3dcart, Bill.com, Bill4Time, Payment Evolution, ProWorkflow, QuickBooks Payroll, SalesNexus, Shopify, VerticalResponse, Zoho CRM

    Q. What level of support does QuickBooks Online offer?

    QuickBooks Online offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials