SurveyMonkey Enterprise

360-degree feedback solution for HR professionals

About SurveyMonkey Enterprise

SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) compliance standards.

The platform enables managers to create customizable surveys using branching and piping functionality on a unified interface. SurveyMonkey Enterprise allows team leaders to manage access permissions, gain visibility into collected data, and distribute survey responses among staff members. It helps operators streamline network and security monitoring and vulnerability management operations. Businesses can also manage data governance policies and facilitate secure logins through single sign-on (SSO) capability.

SurveyMonkey Enterprise allows IT professionals to define different modes of data collection, manage respondent data, and automate onboarding processes. Teams can also conduct A/B testing and text analysis and export data in CSV, PDF, XLS, or PPT formats.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to SurveyMonkey Enterprise

Devices

Business size

S M L

Markets

Austria, Australia, Canada, China, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR China, Ireland, Italy, Japan, South Korea, Netherlands, Norway, New Zealand, Portugal, Russia, Sweden, Turkey, United States

Supported Languages

Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish, zh-hant

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to SurveyMonkey Enterprise

Images

SurveyMonkey Enterprise Software - SurveyMonkey Enterprise team summary
SurveyMonkey Enterprise Software - SurveyMonkey Enterprise user management
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Features

Total features of SurveyMonkey Enterprise: 65

  • 360 Degree Feedback
  • API
  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • Call Reporting
  • Campaign Management
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Continuous Feedback
  • Customer Segmentation
  • Customizable Forms
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Email Marketing
  • Employee Recognition Software
  • Engagement Tracking
  • Feedback Management
  • Goal Management
  • Knowledge Management
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Performance Metrics
  • Performance Review Management
  • Predictive Analytics
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • URL Customization

Alternatives

Typeform

4,6
#1 Alternative to SurveyMonkey Enterprise
Typeform is the versatile data collection tool that makes asking easy and answering fun, whether it's forms, quizzes,...

Google Forms

4,7
#2 Alternative to SurveyMonkey Enterprise
Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to...

Alchemer

4,5
#3 Alternative to SurveyMonkey Enterprise
Alchemer puts feedback into the hands of those who can take action on it, by integrating feedback into the systems they...

Netigate

4,7
#4 Alternative to SurveyMonkey Enterprise
Netigate is a customer and employee feedback management software that helps businesses in construction, healthcare, and...

Reviews

Overall rating

4,5 /5
(63)
Value for Money
4/5
Features
4,3/5
Ease of Use
4,4/5
Customer Support
4,0/5

Already have SurveyMonkey Enterprise?

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Showing 5 reviews of 63
Carolyn B.
Overall rating
  • Industry: Retail
  • Company size: 10 000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This software is easy to use

Reviewed on 2020/06/02

Studies additionally are anything but difficult to make and send to our customers and examine their...

Studies additionally are anything but difficult to make and send to our customers and examine their answers. we've been utilizing this product for battle the board generally and are prepared to contact our database, send them pamphlets and information like connections for our blog articles, online courses, and so forth. With the formats, you'll structure a generally excellent looking email and it'll get the peruser's consideration.

Pros

Great advertising begins with incredible programming, and that I think we've established our own. With SurveyMonkey, we've been prepared to contact a decent crowd for our counseling business and get a positive reaction too. we don't have a tremendous promoting group and do most stuff on-house, so relying on master programming as Mailchimp has truly paid off.

Cons

The email advertising didn't work week and SurveyMonkey had an excessive number of limitations consequently. SurveyMonkey had huge amounts of limitations on what you'll send which is the reason the product truly didn't chip away at my sake me.

Kevin A.
Overall rating
  • Industry: Online Media
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

A way for Collection Information.

Reviewed on 2021/08/10

My overall experience is pretty good. I found that I use it more than I thought I would and it was...

My overall experience is pretty good. I found that I use it more than I thought I would and it was nice as an analytics tool to track our surveys.

Pros

What I like the most about survey monkey is that I can check my corporations surveys and run the analysis. I can also compare it to other forms that we've submitted out to the public. I also found that I like the idea that we can have a centralized hub which this does very well.

Cons

For our organization prices becoming more and more of a factor. We find that the pricing can get out of budget and out of our grant. I also do not like the steep learning curve that we have to have.

Verified Reviewer
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Survey Monkey Enterprise: Is it the right Survey Platform for your needs?

Reviewed on 2021/11/25

Overall, Survey Monkey is absolutely a great survey software. It is user friendly, offers a wide...

Overall, Survey Monkey is absolutely a great survey software. It is user friendly, offers a wide range of valuable features including a great library of templates. Its analytics and reporting make it easy to generate reports and most importantly it can be integrated with different softwares.

Pros

Survey Monkey is a powerful Survey platform that boasts a massive range of valuable features. It caters to everyone, from individuals to established organisations. It is easy to use and with its intuitive analytics, it provides essential data and insights useful for your organisation.

Cons

Survey Monkey is great software but can be quite expensive if you prefer to utilise all its great features.

Henry C.
Overall rating
  • Industry: Restaurants
  • Company size: 51-200 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Nothing special, expensive, and an oddly bitter customer support team.

Reviewed on 2021/07/23

Frustrating and unimpressive. I can't conjure a reason to choose SurveyMonkey over another tool,...

Frustrating and unimpressive. I can't conjure a reason to choose SurveyMonkey over another tool, and would not recommend it to anyone. That would put my own credibility at peril.

Pros

I was able to create a survey with it. That's the extent of my "Pros" column.

Cons

So pricy for what you get, which is nothing unique or particularly robust. Literally any other tool will do everything SurveyMonkey does, and for an actually reasonable cost.

And the customer service. I saw tons of negative comments on SurveyMonkey's customer service across different sites, and they are all accurate. One example: a co-worker left the company and left a surveymonkey subscription active without telling anyone. After 3 months I reached out to support and asked to cancel, and pointed out there was 0 activity in the account, and asked about a possible refund. They responded (after a week) with a very defensive, accusatory and borderline personally insulting email.

An overpriced tool that's ultimately super basic, paired with aggressively-trained and downright mean customer service, should make anyone skeptical. And when there are so many other solid survey options out there, why risk it?

Félix H.
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

An efficient way to collect and analyse data

Reviewed on 2021/05/23

Pros

SurveyMonkey presents a clean and efficient way to collect large scale data, particularly by making it easy to email surveys to large email lists. It’s analysis also makes it easy to distinguish trends within the data without too much rigorous self-analysis.

Cons

Despite its large amount of features. Its free plan is rather limited and a proper survey (with a large sample size) would require users to sign up. This is a disadvantage compared to alternatives such as Google or MS forms.

Alternatives Considered

Google Forms
Showing 5 reviews of 63 Read all reviews

SurveyMonkey Enterprise FAQs

Below are some frequently asked questions for SurveyMonkey Enterprise.

SurveyMonkey Enterprise offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

SurveyMonkey offers three types of pricing models for Enterprise customers

SurveyMonkey Enterprise has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

SurveyMonkey Enterprise supports the following languages:

Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish, zh-hant

SurveyMonkey Enterprise supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SurveyMonkey Enterprise integrates with the following applications:

ActiveCampaign, Akita, Apptio Platform, Automate.io, Azuqua, Benchmark Email, Blendr.io, Built.io Flow, CData Connect, Chattermill, Cisco, Clarabridge, CleverReach, ClicData, Constructive Software, CozyRoc SSIS+ 1.5 Library, Crazy Egg, Crunch, Dasheroo, DataGrail, DataHero, Databox, Easy Insight, Easystat, FUEL CYCLE, Fivetran, Freshservice, Gainsight CS, Gavagai, Google Drive, HubSpot CRM, Integromat, Kapiche, Klipfolio, KnowledgeHound, Mailchimp, Marketo Engage, Microsoft Power BI, Microsoft Power BI - BI - JourneyTEAM (Reseller), Microsoft Teams, NVivo, Octoboard for Agencies, Octoboard for Business, OfficeReports, Oracle Eloqua, Pabbly Connect, Pabbly Subscriptions, Quickwork, RedPoint Interaction, Salesforce Engage, Shopify, SightPlan, Skyvia, Skyvia Backup, Slack, SportsPlus, Tableau, Teamgate, Tray.io, Trello, Visme, Webex, Workato, Zapier, Zendesk, Zoho CRM, Zoho Campaigns, Zoom Meetings, monday.com, nucleus, webMethods ActiveTransfer

SurveyMonkey Enterprise offers the following support options:

Email/Help Desk, Knowledge Base

Related categories

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