SugarSync

SugarSync

Cloud file sharing, sync and backup from any device

4.3/5 (36 reviews)

SugarSync Overview

SugarSync isn’t merely a back-up solution; you can sync all your files such as Microsoft Office documents and media to all your computers and web-enabled mobile phones, instantly. Store and back-up your files in our secure servers and access them from any web browser, anywhere, anytime. You can also share these files with your colleagues.

SugarSync is your own Personal Cloud for file sync and online backup for all your devices including PC, Mac, iPhone, iPad, Android, BlackBerry, and more!

Pricing

Starting from
US$5,00
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

Chinese (Simplified), Chinese (Traditional), Dutch, English, Spanish

SugarSync Reviews

Overall rating
4.3/5
78% positive reviews
17
Excellent
11
Very good
8
Average
0
Poor
0
Terrible
Scott F.

SugarSync has by-far been the most reliable file-sync program I have used to date.

Used Daily for 2+ years
Reviewed on 2018/05/05
Review Source: Capterra

SugarSync allows me to easily syncronize files between all of my computers without having to move them from their original locations into a central folder.

Pros

The biggest feature of this program, and the one I admire the most, is the ability to sync files and folders anywhere on the computer without having to move them to a specific folder. All the other systems require you to move your data into a specific folder they create, but SugarSync allows you to right click on any file/folder on your computer (including network drives and external drives) and choose to sync the right where they stand. I also like their new backup copy feature that maintains an extra copy of whatever folders you want for safety and versioning changes.

Cons

The price is the worst part of this program - it is far more expensive than any other program like it that I have ever used, and each year I am forced to think hard on whether or not I want to renew them or not. They are at least 5 times more expensive than their closest competitor, and the only justification is syncing files/folder where they sit.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

8.0/10
Verified Reviewer

SugarSync offers the folder specific syncing that very few others do.

Used Daily for 2+ years
Reviewed on 2018/07/13
Review Source: Capterra

Pros

Pretty much what it claims to do is what I like best about it. It's like being asked "What do you like best about a back scratcher?" It scratches my back! This software syncs my files and it does do allowing me to select the folders I want, which allows me to keep my computers set up in the folder structure that I want. (Most others, like Dropbox, which I also like and use, but for different reasons , make you use their folder.)

Cons

Once in a while there is a hiccup and the sync stops working properly for a certain folder. That can be a little nerve wracking to fix, but for the most part, it's a time saver. I also don't like that they went from freemium to pay only at one point; it's not that it wasn't worth it, but it always feels a little sneaky when you become reliant on something and then you're almost "forced" to keep going with it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Jenna I.

Great file sharing solution

Used Daily for 2+ years
Reviewed on 2018/12/08
Review Source: Capterra

Overall, this is a wonderful solution for SMBs to efficiently share files without investing in a complicated enterprise solution that requires IT setup and maintenance.

Pros

The best thing about this software is that I can download the shared folder and sync locally so I don't HAVE to use the web app if I don't want to. I can drag and drop files and sub folders on my desktop and still sync with the cloud.

Cons

One team member in particular can't delete anything, files and folders she deletes keeps reappearing. We think this is because the version we have is older and not supported anymore, honestly. We have it as a legacy and they don't sell it anymore. I don't believe the newer versions have this issue.

Rating breakdown

Ease of Use

Likelihood to recommend

10.0/10
Verified Reviewer

Love it but have to troubleshoot regularly

Used Daily for 2+ years
Reviewed on 2018/12/14
Review Source: Capterra

Really love that I don't have to check files in/out when I work on them. If another user is editing a document in parallel, the SugarSync system saves both versions. Wish it were more reliable.

Pros

Platform is ideal for a small business with a handful of remote users. Files are synced in the cloud and duplicated on a user's hard drive.

Cons

Occasionally it just stops syncing files. Usually I discover this when I'm in the middle of collaborating with a team member or working on a critical document. It is frustrating to have to reboot or refresh which usually fixes the problem but not always.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10
Blaine M.

Very nice file sync program.

Used Daily for 2+ years
Reviewed on 2018/09/02
Review Source: Capterra

Overall we are very happy with sugarsync.

Pros

What i think sets SugarSync apart from other file sync programs is that you can chose to sync any file or folder on your computer. You don't have to change your file structure or drop files in a certain spot to sync.

Cons

I would like the ability to access and restore files of other users in our company account. It would help with support of some users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

SugarSync Pricing

Starting from
US$5,00
Pricing options
Free Trial
Subscription
Value for money

From 30 GB at $4.99 / Month
to 250 GB at $24.99 / Month

SugarSync Features

  • API

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Caller ID
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration
  • Voice Mail

Additional information for SugarSync

Key features of SugarSync

  • Access all your data on-the-go
  • Automatic Online Backup
  • Data Security & Protection
  • Folder & File Sharing
  • Remote File Access
  • Sync Multiple Devices

SugarSync FAQs

Below are some frequently asked questions for SugarSync.

Q. What type of pricing plans does SugarSync offer?

SugarSync offers the following pricing plans:

Starting from: US$5,00

Pricing model: Subscription

Free Trial: Available

From 30 GB at $4.99 / Month
to 250 GB at $24.99 / Month

Q. What are the main features of SugarSync?

SugarSync offers the following features:

  • Access all your data on-the-go
  • Automatic Online Backup
  • Data Security & Protection
  • Folder & File Sharing
  • Remote File Access
  • Sync Multiple Devices

Q. Who are the typical users of SugarSync?

SugarSync has the following typical customers:

Freelancers, Non Profit, Small Business

Q. What languages does SugarSync support?

SugarSync supports the following languages:

Chinese (Simplified), Chinese (Traditional), Dutch, English, Spanish

Q. What type of pricing plans does SugarSync offer?

SugarSync has the following pricing plans:

Subscription

Q. Does SugarSync support mobile devices?

SugarSync supports the following devices:

Android, iPhone, iPad

Q. What other apps does SugarSync integrate with?

SugarSync integrates with the following applications:

APIANT, Bitium, Catalog Bar, Conga, Cyfe, LeadMaster, Podio, SeamlessGov, VisitorTrack, Wrike

Q. What level of support does SugarSync offer?

We do not have any information about what support options SugarSync has