SugarSync

Cloud file sharing, sync and backup from any device

4,2 /5 (44 reviews) Write a Review!

SugarSync Overview

What is SugarSync?

SugarSync isn’t merely a back-up solution; you can sync all your files such as Microsoft Office documents and media to all your computers and web-enabled mobile phones, instantly. Store and back-up your files in our secure servers and access them from any web browser, anywhere, anytime. You can also share these files with your colleagues.

SugarSync is your own Personal Cloud for file sync and online backup for all your devices including PC, Mac, iPhone, iPad, Android, BlackBerry, and more!

SugarSync Overview

Pricing

Starting from
US$4,99

Pricing options

Free Trial
Subscription
Value for money

From 30 GB at $4.99 / Month
to 250 GB at $24.99 / Month


SugarSync Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
Chinese (Simplified), Chinese (Traditional), Dutch, English, Spanish

Media

SugarSync screenshot:

SugarSync Reviews

SugarSync Reviews

Overall rating
4,2
/
5
Excellent
22

Very good
12

Average
8

Poor
1

Terrible
1

Value for Money
3,7
Features
4,2
Ease of Use
4,3
Customer Support
4
77% recommended this app
Jenna I.

Great file sharing solution

Overall, this is a wonderful solution for SMBs to efficiently share files without investing in a complicated enterprise solution that requires IT setup and maintenance.


Verified Reviewer

SugarSync offers the folder specific syncing that very few others do.


Verified Reviewer

This Software Has Stopped Working with the Latest MacOS

It had served me well for a long time, although things always seemed a little on the verge of breaking down. Usually it didn't. Now it doesn't work at all. The customer support team are trying and are nice, but they are just being fed lines from their developers and can't offer any information about when an update will be available. What they are relaying indicates that the problem was on the verge of being fixed, but that line has continued to be served up.


Martha V.

Sugar Sync user

Generally was exactly what I required with a good result


Verified Reviewer

Love it but have to troubleshoot regularly

Really love that I don't have to check files in/out when I work on them. If another user is editing a document in parallel, the SugarSync system saves both versions. Wish it were more reliable.


Jenna I.
Industry: Computer Software
Company size: 11-50 Employees

Great file sharing solution

Used Daily for 2+ years
Reviewed on 2018/12/08
Review Source: Capterra

Overall, this is a wonderful solution for SMBs to efficiently share files without investing in a complicated enterprise solution that requires IT setup and maintenance.

Pros

The best thing about this software is that I can download the shared folder and sync locally so I don't HAVE to use the web app if I don't want to. I can drag and drop files and sub folders on my desktop and still sync with the cloud.

Cons

One team member in particular can't delete anything, files and folders she deletes keeps reappearing. We think this is because the version we have is older and not supported anymore, honestly. We have it as a legacy and they don't sell it anymore. I don't believe the newer versions have this issue.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Verified Reviewer

SugarSync offers the folder specific syncing that very few others do.

Used Daily for 2+ years
Reviewed on 2018/07/13
Review Source: Capterra

Pros

Pretty much what it claims to do is what I like best about it. It's like being asked "What do you like best about a back scratcher?" It scratches my back! This software syncs my files and it does do allowing me to select the folders I want, which allows me to keep my computers set up in the folder structure that I want. (Most others, like Dropbox, which I also like and use, but for different reasons , make you use their folder.)

Cons

Once in a while there is a hiccup and the sync stops working properly for a certain folder. That can be a little nerve wracking to fix, but for the most part, it's a time saver. I also don't like that they went from freemium to pay only at one point; it's not that it wasn't worth it, but it always feels a little sneaky when you become reliant on something and then you're almost "forced" to keep going with it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Internet
Company size: 2-10 Employees

This Software Has Stopped Working with the Latest MacOS

Used Daily for 2+ years
Reviewed on 2019/10/14
Review Source: Capterra

It had served me well for a long time, although things always seemed a little on the verge of breaking down. Usually it didn't. Now it doesn't work at all. The customer support team are trying and are nice, but they are just being fed lines from their developers and can't offer any information about when an update will be available. What they are relaying indicates that the problem was on the verge of being fixed, but that line has continued to be served up.

Pros

I liked that you can select the folders that you want to sync, back when the software used to work. It used to be a decent product and serve a role in the syncing world that other software didn't.

Cons

It occasionally would get buggy and there would be a need a few times a year to get on the phone with customer service and resolve new issues. But most of all, it is completely useless to me now because it no longer works with the latest MacOS. Mac pushes their users to update frequently to the latest, safest OS. There is no way anyone should not upgrade because they want to keep using SugarSync.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Martha V.
Industry: Wine & Spirits
Company size: 11-50 Employees

Sugar Sync user

Used Daily for 2+ years
Reviewed on 2020/09/06
Review Source: Capterra

Generally was exactly what I required with a good result

Pros

I found SugarSync user friendly and well suited for the purpose I required, which was to be able to access parts of our server remotely including without internet access.

Cons

Sometimes there was a double save of documents which was confusing. In these cases we would need to work out which was the latest document and delete the oversave.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Oil & Energy
Company size: 11-50 Employees

Love it but have to troubleshoot regularly

Used Daily for 2+ years
Reviewed on 2018/12/14
Review Source: Capterra

Really love that I don't have to check files in/out when I work on them. If another user is editing a document in parallel, the SugarSync system saves both versions. Wish it were more reliable.

Pros

Platform is ideal for a small business with a handful of remote users. Files are synced in the cloud and duplicated on a user's hard drive.

Cons

Occasionally it just stops syncing files. Usually I discover this when I'm in the middle of collaborating with a team member or working on a critical document. It is frustrating to have to reboot or refresh which usually fixes the problem but not always.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

User recommendation
7,7/10
Based on 44 user ratings
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SugarSync Pricing

SugarSync Pricing

Starting from
US$4,99
Free Trial
Subscription
Value for money

From 30 GB at $4.99 / Month
to 250 GB at $24.99 / Month

From 30 GB at $4.99 / Month
to 250 GB at $24.99 / Month

Value for Money
3,7/5
Based on 44 user ratings
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SugarSync Features

SugarSync Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,2/5
Based on 44 user ratings
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Categories

Additional information for SugarSync

Additional information for SugarSync

Key features of SugarSync

  • Access all your data on-the-go
  • Automatic Online Backup
  • Data Security & Protection
  • Folder & File Sharing
  • Remote File Access
  • Sync Multiple Devices

SugarSync FAQs

SugarSync FAQs

Below are some frequently asked questions for SugarSync.

Q. What type of pricing plans does SugarSync offer?

SugarSync offers the following pricing plans:

Starting from: US$4,99

Pricing model: Subscription

Free Trial: Available

From 30 GB at $4.99 / Month to 250 GB at $24.99 / Month

Q. What are the main features of SugarSync?

SugarSync offers the following features:

  • Access all your data on-the-go
  • Automatic Online Backup
  • Data Security & Protection
  • Folder & File Sharing
  • Remote File Access
  • Sync Multiple Devices

Q. Who are the typical users of SugarSync?

SugarSync has the following typical customers:

Small Business, Non Profit, Freelancers

Q. What languages does SugarSync support?

SugarSync supports the following languages:

Chinese (Simplified), Chinese (Traditional), Dutch, English, Spanish

Q. What type of pricing plans does SugarSync offer?

SugarSync has the following pricing plans:

Subscription

Q. Does SugarSync support mobile devices?

SugarSync supports the following devices:

Android, iPhone, iPad

Q. What other apps does SugarSync integrate with?

SugarSync integrates with the following applications:

APIANT, Bitium, Catalog Bar, Conga, Cyfe, LeadMaster, Podio, SeamlessGov, VisitorTrack, Wrike

Q. What level of support does SugarSync offer?

We do not have any information about what support options SugarSync has