New Relic

New Relic

Performance testing and monitoring

4.6/5 (114 reviews)

New Relic Overview

New Relic provides SaaS Web & Mobile Application Monitoring for Ruby, PHP, .Net, Java, Python, Node.js, iOS, and Android Apps

Performance at-a-Glance

New Relic is the only dashboard you need to keep an eye on the end-to-end health and availability of your applications. New Relic provides real-time performance visibility for each component of your production app: from your real user’s browser, through the application code, and down to the underlying server infrastructure. Complete visibility anytime you want it.

Deep Diagnostics

Go from performance at-a-glance monitoring to deep-dive code and SQL-level diagnostics in 2 clicks or less. Use New Relic to identify when performance bottlenecks occur, where in your application stack and code problems exist, and how to fix them.

Pricing

Starting from
$24/month
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

English

New Relic Reviews

Overall rating
4.6/5
94% positive reviews
74
Excellent
33
Very good
6
Average
1
Poor
0
Terrible
Gagan G.

Good tool to monitor your application and it's performance

Used Daily for 1+ year
Reviewed on 2018/08/21
Review Source: Capterra

We're using NewRelic to monitor our application's performance. It's a great tool and it provides plenty of features in a free version as well but if your application is big you might need an upgrade.

Pros

The best thing about this software is that it provides really good deep insights. They provide a feature called 'VM' it provides information regarding garbage collection, heap, memory allocations, object allocations etc.

Error insights and alerts helps you to stay updated with what is currently happening with your application. Their app is also good which provide same features. So, even if you're travelling you can get insights directly on your phone.

Appdex score, RPM and other parameters really help in finding bottlenecks and optimising it.

It also tells which database query is taking more time and which is taking the least & which part of your application is taking more time which actually helps you in building an efficient application.

Cons

Sometimes, the metrics they provide in the VM section seems incorrect, although hard refreshing the page solves this problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Ben D.

Can't live without it

Reviewed on 2016/12/12
Review Source: Capterra

New Relic provides much-needed visibility and monitoring for our application's performance. With a ton of insights into how the elements of our application interact, New Relic has helped us tune the experience for our users and identify potentially disastrous issues before they become problems.

Pricing is can be a challenge, though. If you have a highly distributed server model, their per-server pricing can be prohibitive. As long you fit in their model, it really can save your hide and help your business.

Pros

New Relic is a critical part of our infrastructure and has saved our hide on several occasions.
Very flexible
Easy to get started and use
Basic server monitoring is included with application monitoring - really nice
Tons of integrations
If you have a problem, you will get support - it may take a while to find the right person, but you can even talk to the engineers who built the part of their service you are using.

Cons

We've had a ton of reps we've dealt with - very little continuity
Though the base features are great, it's easy to spend a LOT of extra money on other features. Sometimes it feels like one of those "free-to-play" games where you are tempted to spend money at every turn.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Daniel mario M.

Good enough monitoring

Used Daily for 2+ years
Reviewed on 2018/12/05
Review Source: Capterra

Overall positive, but it could be improved with better and more intuitive configuration and more flexible pricing.

Pros

I like how we can centralize and customize all our monitoring, get alerted when anything goes down, including servers, processes etc. We can also keep an eye on the performance of our web application and detect problems before they become serious. Takes a little setting up but it's very helpful.

Cons

The page where it runs often hangs and needs to be reloaded. The setup can be tricky, removing assets is also kind of complicated and not very intuitive. Seems to me a little bit pricey, I wouldn't mind a base price close to what we pay and then having the ability to add or remove assets easily and for a lower extra price. I currently keep all the testing and staging infrastructure out of this because it would cost too much to have it on.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Pieter-jan D.

Peace of mind for your production environment.

Used Daily for 2+ years
Reviewed on 2016/10/03
Review Source: Capterra

New Relic gives us the ability to monitor both our cloud servers, backend services and frontend applications. It alerts us when resources are scarce or when the application reaches a treshold of errors. As a bonus for paid accounts, you also get the ability to trace down into the code to see if there is a specific bottleneck in your application. It even has the ability to trace the queries to databases or external services.
It's alerting system can be integrated in a variety of other tools like Slack, pagerduty, Geckoboard, ...
By using New Relic, we have regained peace of mind because we know New Relic will alert us before things start to go wrong.
If you are looking for a monitoring / alerting solution, it's definitely worth checking out!

Pros

Application traces.
Transaction level monitoring and alerting.
Availability monitoring.
Integration in other tools (Geckoboard).

Cons

None so far.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Niraj P.

Simple and intuitive tool with necessary insights for any application

Used Daily for 2+ years
Reviewed on 2018/07/31
Review Source: Capterra

Pros

Gives simple and detailed performance insights for each part of your application or environment and that too in real-time! Great that it highlights errors and issues down to the line number in the code. Makes the job really simple to troubleshoot and fix issues. Setting up timely email to get updates about the performance is a good feature for managers to have.

Cons

The paid version is too expensive for a medium scale startup like us. It may be worthwhile when looking to scale things up to a great extent. Also the tool may be overwhelming for a new user since it provides loads of information at once. For the free user there's no one to give an onboarding tour or a demo, so that may turn off some new joinees.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

New Relic Pricing

Starting from
$24/month
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

<strong>New Relic for Web Apps</strong> all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

<strong>New Relic for Mobile Apps</strong> all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

New Relic Features

  • API
  • Auditing
  • Monitoring

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for New Relic

Key features of New Relic

  • Apdex Score
  • App availability monitoring, alerting, and notification
  • App response time, Throughput, & Breakdown by component
  • Automatic application topology mapping
  • Availability, Scalability, Deployment Reports
  • Code level diagnostics, transaction tracing, & stack trace
  • Cross Application Tracing for Distributed Apps
  • Custom Dashboards
  • Database call response time & throughput
  • Error detection, alerting, & analysis
  • Histograms & Percentiles
  • JVM performance analyzer
  • Performance Data API access
  • Platform Plugins
  • Production Thread Profiler
  • Real-User breakdown by web page, browser, geography
  • Real-User response time, throughput, & Breakdown by layer
  • Slow SQL and SQL performance details
  • Track individual Business Transactions
  • X-Ray Sessions for Business Transactions

Benefits

End-to-End Performance Management Made Easy

Sign-up for your free account. Deploy a small, lightweight agent in your application servers. Then, log into the New Relic web app and the service will immediately “light up” with actionable performance data about your application. From here your application and server monitoring experience begins! Oh, and this only takes about 2 minutes – so yeah it’s easy!

Don't worry it’s safe and secure too. 70,000+ customers trust us to monitor more than 140 billion metrics daily.

Security certifications? Yes, we have those – we successfully completed our SOC2 audit. Learn more here: http://trust.newrelic.com

Multi-Platform Support

Rather than building on expensive, monolithic application architectures, organizations today are increasingly developing applications that get the job done easily and provide immediate value. This means that applications are being written in languages and frameworks that get the job done fast. They need an application performance management tool that does the same thing. That’s why New Relic is the only application performance management solution that supports applications written in Java, .NET, PHP, Ruby, Python, and Node.js.
Whatever language your app is written in – New Relic has you covered!

SaaS-Based App Management Anytime, Anywhere

Proven app management capabilities delivered as a service. What does that really mean? It's our system, in our datacenter, and we do the heavy lifting. All you do is log in via your browser, watch your app, find and fix issues. Not to mention – save a ton of time and money along the way.

GetApp Analysis

New Relic is a Software Analytics company that makes sense of billions of metrics across millions of applications. It’s family of Software Analytics products help users make better decisions using data from production software. With a focus on user-centricity and simplicity, they’re changing the way modern companies manage their software.

New Relic collects data in real-time from real-users interactions with your web and mobile software and provides actionable insight into the performance and health of your applications. New Relic provides solutions for application development, production monitoring, real-time analytics, mobile application development, IT and Operations.

New Relic

What is New Relic?

New Relic is a SaaS-based solution that uses data to help businesses build faster, better, more high-performing software. With a family of software analytics products designed to capture information from production software, New Relic includes separate products for APM (application performance management), Mobile (native mobile application performance management), Insights (real-time, big data analytics), Servers (free server monitoring for cloud and data centers), Browser (front-end application monitoring), and Platform (plug-in architecture for technology partners).

As a SaaS, New Relic captures and stores customer’s data using its cloud storage service. Data is then presented in New Relics easy to use user interface. Data is presented in a meaningful way for customers to easily digest and diagnose performance issues. New Relic Insights goes one step beyond pre-formatted graphs allowing customers to build customized dashboards displaying the metrics that matter most to them.

Web Application Monitoring

New Relic Main Features

User Interaction Traces

New Relic’s mobile app monitoring solution brings any problems your app is facing to the forefront, allowing you to spend fewer hours troubleshooting each week. Instead, you can spend more time focusing your attention on developing the types of new features that your growing user base will love.

User Interaction Traces in particular is a feature that allows you to track individual user interactions in your app (all screen loads for example) by providing code-level data traces. You get visual timelines for any activity in your app giving you insight into how memory, database and CPU are being used. Interaction traces also provide insight into how your data is optimized across the different threads in your app - main and background threads, so you can dive into this code and make sure there are no inefficiencies in your app.

User Interaction Traces.

Transaction Tracing

Stop guessing what’s causing your application performance issues, and start finding out for sure. Using the New Relic APM transaction trace feature, you can identify the root cause of production performance problems. See traces sorted by response times, and capture invocation patterns related to each invocation.

Transaction Tracing.

Key Transactions

Use New Relic APM to define Key Transactions to monitor, manage and track the most important business transactions (i.e. shopping cart) independent of overall application. With Key Transactions users set transaction level alerting thresholds and access transaction specific dashboards, topology maps, and SLA reports.

Key Transactions.

New Relic Platform Plugins

The New Relic Platform provides insight into even the most unique application stacks by allowing you to install and build plugins specific to your environment. Plugins are available for technologies such as databases, caching layers, networks, messaging solutions and much more.

Plugin Central.

New Relic Integrations

Developers have a number of ways to integrate their applications with New Relic, including Webhooks, REST API, and Performance Data API, among other options. Additionally, New Relic partners, including Zapier and Ducksboard, provide pre-built integrations that require zero coding.

New Relic Pricing

New Relic offers a free Pro trial, with Lite access forever. Pro accounts cost $149 per month, per host. Enterprise accounts are also available for larger companies with complex distribution systems.

New Relic Bottom Line

  • All-in-one application performance manager.

  • Provides 24/7 user monitoring and code-level diagnostics.

  • Helps businesses get as much data as possible from existing software.

  • Built for companies of all sizes and industries.

  • Offers solutions for application development, production monitoring, real-time analytics, and mobile application management.

New Relic FAQs

Below are some frequently asked questions for New Relic.

Q. What type of pricing plans does New Relic offer?

New Relic offers the following pricing plans:

Starting from: $24/month

Pricing model: Free, Open Source, Subscription

Free Trial: Available

<strong>New Relic for Web Apps</strong> all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

<strong>New Relic for Mobile Apps</strong> all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

Q. What are the main features of New Relic?

New Relic offers the following features:

  • Apdex Score
  • App availability monitoring, alerting, and notification
  • App response time, Throughput, & Breakdown by component
  • Automatic application topology mapping
  • Availability, Scalability, Deployment Reports
  • Code level diagnostics, transaction tracing, & stack trace
  • Cross Application Tracing for Distributed Apps
  • Custom Dashboards
  • Database call response time & throughput
  • Error detection, alerting, & analysis
  • Histograms & Percentiles
  • JVM performance analyzer
  • Performance Data API access
  • Platform Plugins
  • Production Thread Profiler
  • Real-User breakdown by web page, browser, geography
  • Real-User response time, throughput, & Breakdown by layer
  • Slow SQL and SQL performance details
  • Track individual Business Transactions
  • X-Ray Sessions for Business Transactions

Q. Who are the typical users of New Relic?

New Relic has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does New Relic support?

New Relic supports the following languages:

English

Q. What type of pricing plans does New Relic offer?

New Relic has the following pricing plans:

Free, Open Source, Subscription

Q. Does New Relic support mobile devices?

New Relic supports the following devices:

Android, iPhone, iPad

Q. What other apps does New Relic integrate with?

New Relic integrates with the following applications:

AppFusions, Bitium, CA Flowdock, Circonus, Datadog, Klipfolio, OverOps, PARIM, PagerDuty, Slack

Q. What level of support does New Relic offer?

New Relic offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials