New Relic

Performance testing and monitoring

4,5 /5 (138 reviews) Write a Review!

New Relic Overview

What is New Relic?

New Relic provides SaaS Web & Mobile Application Monitoring for Ruby, PHP, .Net, Java, Python, Node.js, iOS, and Android Apps

Performance at-a-Glance

New Relic is the only dashboard you need to keep an eye on the end-to-end health and availability of your applications. New Relic provides real-time performance visibility for each component of your production app: from your real user’s browser, through the application code, and down to the underlying server infrastructure. Complete visibility anytime you want it.

Deep Diagnostics

Go from performance at-a-glance monitoring to deep-dive code and SQL-level diagnostics in 2 clicks or less. Use New Relic to identify when performance bottlenecks occur, where in your application stack and code problems exist, and how to fix them.

New Relic Overview

Pricing

Starting from
US$24,00/month

Pricing options

Free Trial
Free
Subscription
Open Source
Value for money

<strong>New Relic for Web Apps</strong> all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

<strong>New Relic for Mobile Apps</strong> all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.


New Relic Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
English

Media

Web Application Monitoring
Platform Plugins
User Geography
Histograms
Web Transactions
Transaction Tracing
Mobile App Monitoring
New Relic
New Relic video New Relic screenshot: Web Application Monitoring New Relic screenshot: Platform Plugins New Relic screenshot: User Geography New Relic screenshot: Histograms New Relic screenshot: Web Transactions New Relic screenshot: Transaction Tracing New Relic screenshot: Mobile App Monitoring New Relic screenshot: New Relic

New Relic Reviews

New Relic Reviews

Overall rating
4,5
/
5
Excellent
87

Very good
39

Average
9

Poor
2

Terrible
1

Value for Money
3,8
Features
4,5
Ease of Use
4,2
Customer Support
4,2
91% recommended this app
Jonathan S.

New Relic Offers Simple-to-Set-Up Server Monitoring

New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk.


Darshan Y.

One stop solution for all your APM need

I been working with New Relic for quite a while now i am not able to find any replacement for it till now


Dylan W.

Worse each year

I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.


Verified Reviewer

Performance Monitoring made easy

I would rate my experience with New Relic as very good. It's easy to setup and use with the exception of a little learning curve about all the corners where information is stored. I highly recommend New Relic.


Max S.

Know the issue before your customer

Together with Zabbix, New Relic enables us to detect and fix issues on our production servers faster.
Insightful reports help to analyze the efficiency of our updates: we can see whether the update fixed the performance issue it was supposed to or not, and perform analysis of our codebase in long retrospect.


Jonathan S.
Industry: Design
Company size: Self Employed

New Relic Offers Simple-to-Set-Up Server Monitoring

Used Daily for 1-5 months
Reviewed on 2019/08/21
Review Source: Capterra

New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk.

Pros

I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard.

Cons

Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Darshan Y.
Industry: Information Technology & Services
Company size: 10 000+ Employees

One stop solution for all your APM need

Used Daily for 2+ years
Reviewed on 2019/12/06
Review Source: Capterra

I been working with New Relic for quite a while now i am not able to find any replacement for it till now

Pros

Relic is one of the best Application performance management tool available in market, It helps Application support team to review the performance of application and suggest the best way to optimize it

Cons

New Relic is an enterprise tool which means it comes with licensing cost which makes it tough for small scale business owners to buy the license

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Dylan W.
Industry: Internet
Company size: 10 000+ Employees

Worse each year

Used Weekly for 2+ years
Reviewed on 2020/11/07
Review Source: Capterra

I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.

Pros

Has monitoring specific to the programming languages and database servers that we use

Cons

Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap.

The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work.

Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Verified Reviewer
Industry: Financial Services
Company size: 201-500 Employees

Performance Monitoring made easy

Used Daily for 2+ years
Reviewed on 2020/07/20
Review Source: Capterra

I would rate my experience with New Relic as very good. It's easy to setup and use with the exception of a little learning curve about all the corners where information is stored. I highly recommend New Relic.

Pros

The feature I enjoy the most about new relic is their individualize transaction monitoring from ruby threads to JVM processes. The Transaction/full system monitoring new relic offers can make any developer feel like a super hero with debugging/speeding up queries and processes or anything at all.

Cons

To me the UI can sometimes be a bit complicated where you can find information. The New Relic UI is mostly a single page application with multiple layers you have to click into. This is nice for some but sharing links is often not possible because of where you have to click to get to the same information.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Max S.
Industry: Computer Software
Company size: 11-50 Employees

Know the issue before your customer

Used Daily for 2+ years
Reviewed on 2019/03/12
Review Source: Capterra

Together with Zabbix, New Relic enables us to detect and fix issues on our production servers faster.
Insightful reports help to analyze the efficiency of our updates: we can see whether the update fixed the performance issue it was supposed to or not, and perform analysis of our codebase in long retrospect.

Pros

- Integration with our technology stack helps us to set up monitoring for most critical issues in our software;
- Integration with Zabbix allows to push errors to our OPS team communication channels and fix issues before customers have to notice and report the issue to support.

Cons

Nothing in particular, New Relic does a great job of monitoring KPIs for our SaaS app.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,4/10
Based on 138 user ratings
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New Relic Pricing

New Relic Pricing

Starting from
US$24,00/month
Free Trial
Free
Subscription
Open Source
Value for money

<strong>New Relic for Web Apps</strong> all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

<strong>New Relic for Mobile Apps</strong> all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

<strong>New Relic for Web Apps</strong> all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages.

<strong>New Relic for Mobile Apps</strong> all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

Value for Money
3,8/5
Based on 138 user ratings
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New Relic Features

New Relic Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,5/5
Based on 138 user ratings
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Categories

Additional information for New Relic

Additional information for New Relic

Key features of New Relic

  • Apdex Score
  • App availability monitoring, alerting, and notification
  • App response time, Throughput, & Breakdown by component
  • Automatic application topology mapping
  • Availability, Scalability, Deployment Reports
  • Code level diagnostics, transaction tracing, & stack trace
  • Cross Application Tracing for Distributed Apps
  • Custom Dashboards
  • Database call response time & throughput
  • Error detection, alerting, & analysis
  • Histograms & Percentiles
  • JVM performance analyzer
  • Performance Data API access
  • Platform Plugins
  • Production Thread Profiler
  • Real-User breakdown by web page, browser, geography
  • Real-User response time, throughput, & Breakdown by layer
  • Slow SQL and SQL performance details
  • Track individual Business Transactions
  • X-Ray Sessions for Business Transactions

Benefits

End-to-End Performance Management Made Easy

Sign-up for your free account. Deploy a small, lightweight agent in your application servers. Then, log into the New Relic web app and the service will immediately “light up” with actionable performance data about your application. From here your application and server monitoring experience begins! Oh, and this only takes about 2 minutes – so yeah it’s easy!

Don't worry it’s safe and secure too. 70,000+ customers trust us to monitor more than 140 billion metrics daily.

Security certifications? Yes, we have those – we successfully completed our SOC2 audit. Learn more here: http://trust.newrelic.com

Multi-Platform Support

Rather than building on expensive, monolithic application architectures, organizations today are increasingly developing applications that get the job done easily and provide immediate value. This means that applications are being written in languages and frameworks that get the job done fast. They need an application performance management tool that does the same thing. That’s why New Relic is the only application performance management solution that supports applications written in Java, .NET, PHP, Ruby, Python, and Node.js.
Whatever language your app is written in – New Relic has you covered!

SaaS-Based App Management Anytime, Anywhere

Proven app management capabilities delivered as a service. What does that really mean? It's our system, in our datacenter, and we do the heavy lifting. All you do is log in via your browser, watch your app, find and fix issues. Not to mention – save a ton of time and money along the way.

New Relic FAQs

New Relic FAQs

Below are some frequently asked questions for New Relic.

Q. What type of pricing plans does New Relic offer?

New Relic offers the following pricing plans:

Starting from: US$24,00/month

Pricing model: Free, Subscription, Open Source

Free Trial: Available

<strong>New Relic for Web Apps</strong> all new accounts start out with a free 14 day trail of Pro. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Flexibly Pricing & Packages. <strong>New Relic for Mobile Apps</strong> all new accounts start out with a free 30 day trial of Enterprise. Once trial period ends, your account will automatically be migrated to our Lite (free) subscription. Standard starts at $29/month per app.

Q. What are the main features of New Relic?

New Relic offers the following features:

  • Apdex Score
  • App availability monitoring, alerting, and notification
  • App response time, Throughput, & Breakdown by component
  • Automatic application topology mapping
  • Availability, Scalability, Deployment Reports
  • Code level diagnostics, transaction tracing, & stack trace
  • Cross Application Tracing for Distributed Apps
  • Custom Dashboards
  • Database call response time & throughput
  • Error detection, alerting, & analysis
  • Histograms & Percentiles
  • JVM performance analyzer
  • Performance Data API access
  • Platform Plugins
  • Production Thread Profiler
  • Real-User breakdown by web page, browser, geography
  • Real-User response time, throughput, & Breakdown by layer
  • Slow SQL and SQL performance details
  • Track individual Business Transactions
  • X-Ray Sessions for Business Transactions

Q. Who are the typical users of New Relic?

New Relic has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does New Relic support?

New Relic supports the following languages:

English

Q. What type of pricing plans does New Relic offer?

New Relic has the following pricing plans:

Free, Subscription, Open Source

Q. Does New Relic support mobile devices?

New Relic supports the following devices:

Android, iPhone, iPad

Q. What other apps does New Relic integrate with?

New Relic integrates with the following applications:

Bitium, CA Flowdock, Circonus, Datadog, Klipfolio, OverOps, PARiM, PagerDuty, Slack, VictorOps

Q. What level of support does New Relic offer?

New Relic offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials