Social Intents

Live chat software for Microsoft Teams, Slack, and ChatGPT.

About Social Intents

Live Chat for Microsoft Teams, Slack, Google Chat, and ChatGPT enables you to chat with website visitors right from the business collaboration tools you already use.

Build safe ChatGPT chatbots that you can train with your website content and knowledge base with 1 click. Escalate chats to humans as needed.

Offer customer service and sales support right from Microsoft Teams, Slack, Google Chat, Zoom, and Webex without the need for another messaging tool.

Get started with a 14-day free trial.


Key benefits of Social Intents

Using Social Intents, businesses can live chat with your website visitors right from within Microsoft Teams, Google Chat, Webex, Zoom, and Slack. It offers live chat agents with every plan and lets organizations use the messaging platform they already use for live chat.

Create a ChatGPT powered chatbot trained on your own content then escalate chats to humans when needed to reduce support costs and increase customer satisfaction.


Images

Social Intents Software - Live Chat for Microsoft Teams
Social Intents Software - Live Chat for Slack
Social Intents Software - Social Intents view visitors' information
Social Intents Software - Social Intents live chat
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Social Intents video
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Social Intents Software - Live Chat for Microsoft Teams
Social Intents Software - Live Chat for Slack
Social Intents Software - Social Intents view visitors' information
Social Intents Software - Social Intents live chat

Not sure about Social Intents? Compare with a popular alternative

Social Intents

4,7 (10)
VS.
Highly reviewed

Starting Price

US$49,00
month
US$71,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

53
127

Integrations

15
38

Ease of Use

4,6 (10)
4,2 (566)

Value for Money

4,5 (10)
4,1 (566)

Customer Service

4,9 (10)
4,0 (566)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,7 /5
(10)
Value for Money
4,5/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 10
Joshua
Joshua
Overall rating
  • Industry: Education Management
  • Company size: 1 001–5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Social Intents powered our COVID-19 Success Story

Reviewed on 2020/10/14

While no technology implementation is going to be without speedbumps, Social Intents has been...

While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Pros

Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online.

We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks.

Cons

The built-in analytics are somewhat limited.

Alternatives Considered

PHP Live!

Reasons for Switching to Social Intents

Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive.
James
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect solution, easy to integrate and best online support I've ever had!

Reviewed on 2020/10/28

I have nothing but very positive things to say about his company. Online documentation for their...

I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Pros

It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Cons

We are yet to find anything missing or anything that doesn't meet our high standards.

Baylor
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great support

Reviewed on 2020/10/14

Pros

I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Cons

There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

Kenny
Overall rating
  • Industry: Government Relations
  • Company size: 1 001–5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Collaboration

Reviewed on 2020/10/15

Excellent and would use them again on all programs. James is quick to support our needs and...

Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Pros

We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Cons

Was not initially able to support our volume. This was corrected quickly.

Alternatives Considered

Zendesk Suite

Switched From

NICE CXone
Alisha
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

My personal review for Social Intents.

Reviewed on 2023/04/12

Pros

This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.

Cons

Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.

Showing 5 reviews of 10 Read all reviews

Social Intents FAQs

Below are some frequently asked questions for Social Intents.

Social Intents offers the following pricing plans:

  • Starting from: US$49,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Social Intents is offered across four pricing plans, outlined below. A 14-day free trial is available. Starter: $49 per month and $39 per month billed annually Basic: $79 per month and $59 per month billed annually Pro: $132 per month and $99 per month billed annually Business: $256 per month and $199 per month billed annually

Social Intents has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Social Intents supports the following languages:

English

Social Intents supports the following devices:

Social Intents integrates with the following applications:

BigCommerce, Bubble, ChatGPT, Dialogflow, Google Chat, Microsoft Teams, Shopify, Slack, Squarespace, Webex, Webex Teams, Webflow, Wix, WordPress, Zapier

Social Intents offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

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