Surpass

About Surpass
Surpass is a library automation software designed to help public, corporate, church, museum, and school libraries handle cataloging and circulation of books. The integrated patron management module enables administrators to import patron lists, create photo ID cards, and automatically send email reminders and payment overdue messages to users.
It offers an online public access catalog (OPAC), which allows members to search reading resources in real-time. The application lets users manage catalogs as per machine-readable cataloging (MARC) standards and scan international standard book number (ISBN) barcodes. Surpass also provides a self-service portal, which helps users check-in/out, renew library resources, and manage their accounts.
Surpass lets businesses personalize the OPAC interface using custom widgets, add book reviews, summaries, annotations, excerpts, table of contents, and author notes, and enhance search options. Other features include content management, an activity dashboard, automated notifications, inventory management, reporting, data import/export, custom fields, and more.
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Reviews
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
"Surpass: Get Ready to Take Your Business to the Next Level!"
Reviewed on 2023/01/24
My overall experience with Surpass has been very positive. Surpass is a powerful tool that allows...
My overall experience with Surpass has been very positive. Surpass is a powerful tool that allows us to easily create and manage online tests and assessments. It has allowed us to dramatically reduce the amount of time and effort needed to design and deploy tests and assessments, while also providing us with detailed and insightful analytics.We are using Surpass to solve several different business problems. Firstly, it allows us to quickly create and deploy tests and assessments on a variety of topics, meaning that we can get feedback quickly and accurately. Secondly, it allows us to measure the effectiveness of our training and assessment programs by providing us with detailed analytics that can inform decisions and strategies. Lastly, it allows us to easily create and manage multiple versions of tests and assessments, making it easy to adjust and refine the content based on feedback.The benefits we have realized from using Surpass are numerous. It has allowed us to quickly and accurately create and deploy tests and assessments, saving us time and money. It also allows us to get detailed analytics on the performance of our programs, enabling us to pinpoint areas for improvement. Finally, it has allowed us to easily create and manage multiple versions of tests and assessments, enabling us to quickly adjust and refine the content.
Pros
Pros:• Surpass software is easy to use and intuitive.• It offers a wide range of features that are easily customizable and can be adapted to meet the needs of any business.• Integration with existing business processes is seamless and does not require any additional training or complicated setup instructions.• The software provides advanced security measures to protect data and user information.• The software offers automated reporting and analytics capabilities that can be used to gain insights into business performance.• It offers a comprehensive suite of customer relationship management tools that help businesses to better manage customer relationships.• The software has a comprehensive library of templates and tools to help businesses create professional-looking reports and documents.
Cons
One of the main cons of Surpass software is the lack of customization options. While the software is designed to be intuitive and easy to use, users may find that they are limited in the ability to customize their experience. Additionally, the software may not integrate well with existing business processes, making it difficult to use in certain scenarios. Furthermore, the software can be quite expensive, which may not be feasible for all businesses.
Response from Surpass Software
Thanks for the review, Devendra, but I think you might be thinking of a different product. Our products are designed for library management. Perhaps, though, you are using it for managing tests and assessments. In any case, I'm glad you're happy with your software, whether it's ours or something else! :-)
- Industry: Libraries
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Perfect System for a Smaller, Special Library
Reviewed on 2023/02/27
It has been a great experience. Surpass is able to meet our needs and they are open to suggestions...
It has been a great experience. Surpass is able to meet our needs and they are open to suggestions for new ideas.
Pros
It is extremely customizable, user friendly, and has great support from Surpass staff.
Cons
My experience with Surpass has all been positive.
Reasons for Choosing Surpass
The system was not a good fit for our needs. We also had issues with our ability to search the catalog.Reasons for Switching to Surpass
Surpass had the best look, was the most customizable, had the best search engine, was the most user friendly, had the best interactions with staff during my free trial and demo, and had the best price.Response from Surpass Software
We're honored that you chose Surpass from the many other options you had and delighted that your experience has been positive! Thank you!
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Review Source
Overall rating
- Ease of Use
- Customer Support
Should have Passed
Reviewed on 2013/03/04
Go elsewhere unless you have money to burn.
Go elsewhere unless you have money to burn.
Pros
The program works well but everything costs.
Cons
It takes a ridiculous amount of time to enter new books. The program will do it for you for an extra cost. We paid the extra cost and after 6 months, it still doesn't work. Very disappointing and looking to change programs.
Response from Surpass Software
Quickly entering new materials by downloading from the web can be done for FREE with our Quick Cataloging feature. What the school paid for was to renew expired support, not for this free feature. The feature did not work because the school firewall blocked it. This has since been resolved.
Also note that this review was NOT written by a Surpass user, but by the principal. So ratings on things like "feature richness" are not fair or appropriate. He also gave 1 star for "Ease of Implementation" yet he was not even at the school when the system was implemented in 2002.
Lastly, he rated Support at 1 star, yet never had any contact with our support. Instead, the librarian contacted support and was given details on how their technicians should resolve the issue with their firewall, which they eventually did. In a phone call, she said she was pleased with our very responsive and very helpful support.
Ratings seem unfairly harsh given "program works well" comment under "Pros."
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Surpass Support Staff
Reviewed on 2024/03/26
When you are a 'one person shop' it is good to know that you have the support staff to do just that...
When you are a 'one person shop' it is good to know that you have the support staff to do just that - support you. In my first library life, I mostly did legal research. So the world of cataloging was overwhelming to start. But the support group always knows how to help migrate to the Cloud, resize labels, put the OPAC on our website, change default settings and fix glitches in copy cataloging. No question has ever been too small.
Pros
I have especially enjoyed creating nested Explore buttons for our unique online catalog.
Cons
Sometimes the online instructions for working in the Cloud can be a bit confusing, but the support staff is always there to walk you through them.
Response from Surpass Software
Hi Linda,
Thank you for taking the time to write such a lovely review! We're so glad to hear that you have enjoyed working with our support team and that you are comfortable coming to us with your questions. You're absolutely correct... no question is too small!
If there are any sections of the Cloud instructions that you think need clarification, please don't hesitate to let us know. We're always happy to refine our documentation as needed and would be grateful for your input.
- Industry: Primary/Secondary Education
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Creation Village World School
Reviewed on 2024/03/20
Training was easy conducted by a knowledgeable team. In addition, support there are lots of...
Training was easy conducted by a knowledgeable team. In addition, support there are lots of resources on YouTube with step-by-step short tutorials. Very helpful. Technicians are available online and you have a response in matter of minutes. They make it easy for you.
I highly recommend Surpass Software!
Pros
Surpass program itself is very good, modern, complex and easy to use. Covers all areas of a school library, easy to access, to use and self-explanatory. Truely I cannot say enough good things about Surpass program. Also Surpass software comes with a price tag that small private schools can afford.
Cons
I really cannot think of anything negative about it.
Response from Surpass Software
Hi Ana,
Thank you for taking the time to leave a review. We're happy to hear that your start-up process went smoothly and that you found our tutorials helpful! We're continually striving to make this process as easy as possible, so we are thrilled to hear about your experience!
Surpass FAQs
Below are some frequently asked questions for Surpass.Q. What type of pricing plans does Surpass offer?
Surpass offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Congregational – $500/year - with up to 10000 volumes and 1000 patrons Small Library – $700/year - with up to 5000 volumes and 1000 patrons Large Library – $1100/year - with up to 100000 volumes and 5000 patrons
Q. Who are the typical users of Surpass?
Surpass has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Surpass support?
Surpass supports the following languages:
English
Q. Does Surpass support mobile devices?
Surpass supports the following devices:
Q. What other apps does Surpass integrate with?
Surpass integrates with the following applications:
OverDRIVE
Q. What level of support does Surpass offer?
Surpass offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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