About TalkChief

TalkChief is a cloud-based business phone system designed to help call centers, nonprofits, startups, and enterprises communicate and engage with customers via toll-free or international numbers and voicemail. Administrators can create customizable greeting messages for inbound calls, access reports, and use interactive voice response (IVR) to guide callers through several options to interact with agents.

TalkChief enables supervisors to connect with team members via conference calls, define business hours, blacklist spam numbers or bots, and utilize custom filters to search for specific conversations. Businesses can track key performance indicators (KPIs) on dashboards to streamline decision-making processes, track call center activities and assign caller IDs to staff members. Remote teams can also route calls based on agents' skills, availability, language, and location using a personalized three-digit extension.

TalkChief allows managers to record calls and store them in a cloud-based repository. It also facilitates integration with various third-party customer relationship management (CRM), collaboration, and helpdesk, among other systems such as Pipedrive, HubSpot, Zoho, Salesflare, and more.

Key benefits of TalkChief

- Buy international numbers from 130+ countries instantly
- Manage your complex business needs with ease
- Advanced features to cope with your various business needs
- Advance sales algorithms to increase your call pickup rates by up to 60%
- In-depth reports and dashboards to provide great visibility about your team performance and capacity utilization
- Transparent pricing
- Award winning UI/UX design by top-tier designers

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

TalkChief agent dashboard
In-depth analytics
TalkChief inbound calls report
TalkChief call flow
IVR menu tree
TalkChief numbers
Voicemail dashboard
Members management
advanced Members settings
TalkChief teams
Team management
View 12 more
TalkChief screenshot: TalkChief agent dashboard TalkChief screenshot: In-depth analytics TalkChief screenshot: TalkChief inbound calls report TalkChief screenshot: TalkChief call flow TalkChief screenshot: IVR menu tree TalkChief screenshot: TalkChief numbers TalkChief screenshot: Voicemail dashboard TalkChief screenshot: Members management TalkChief screenshot: advanced Members settings TalkChief screenshot: TalkChief teams TalkChief screenshot: Team management

Features

Total features of TalkChief: 105

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • CRM
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Document Storage
  • Drag & Drop
  • Employee Activity Monitoring
  • Employee Directory
  • Event Triggered Actions
  • Fax Management
  • File Management
  • File Transfer
  • Hotkeys
  • IVR / Voice Recognition
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Management
  • Live Chat
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Parties
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Process/Workflow Automation
  • Progress Tracking
  • Projections
  • Purchasing & Receiving
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SIP Trunking
  • SSL Security
  • Scheduled Recording
  • Single Sign On
  • Softphone Software
  • Text to Speech
  • Third Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Unified Communications
  • Virtual Call Center
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

Alternatives

CloudTalk

4,6
#1 Alternative to TalkChief
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VICIdial

4,7
#2 Alternative to TalkChief
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or...

Genesys Cloud

4,1
#3 Alternative to TalkChief
Genesys Cloud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and...

Wildix

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#4 Alternative to TalkChief
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Reviews

Overall rating

5 /5
(4)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

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Showing 5 reviews of 4
Hakob S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2021/04/05

Pros

Easy to use, clean nice flow builder . Great for small and medium call centers .

Cons

Its great MVP so far and easy to use . Definitely waiting some more cool features to be added .

Response from TalkChief

Thank you Hakob for your feedback and review, we have a long interesting roadmap ahead, stay tuned!

Yazan I.
Overall rating
  • Industry: Banking
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Awesome UI and Great Features

Reviewed on 2021/03/27

They provide all features and functionality that I need, without adding complexity to the...

They provide all features and functionality that I need, without adding complexity to the implementation, overall, I love their dashboard, features and their support team is amazing!

Pros

Clean UI, ease of use and the details in every single feature, for example, localization functionality was enabled without me even asking, everything was set for me to start calling

Cons

Can't say anything really hear, I love the product, but I wish to have more integrations in the near future

Response from TalkChief

Thank you Yazan for your review, we truly appreciate your honest feedback!

Luay N.
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Very good solution

Reviewed on 2021/03/28

Very happy with the experience, can't complain. I like the fact that I can see the cost of calls...

Very happy with the experience, can't complain. I like the fact that I can see the cost of calls per driver through the dashboard.

Pros

My drivers are able to use it on their mobiles (android and IOS), easily, calls quality are good and clear, and i'm able to monitor each driver calls, incoming and outgoing, while controlling the cost.

Cons

Would be good to have the possibility to make my own reports, however their support team said that it's in their plan for next quarter, and they offered to build me an on-demand tailored report if I'm interested free of charge, that was amazing!

Response from TalkChief

Thank you Luay for your review :)

Nawaf H.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very good voice quality, flexible and most important easy to implement and use

Reviewed on 2021/03/27

Very good, really no headache, and saved us time and money.

Very good, really no headache, and saved us time and money.

Pros

Easy to implement, very stable, their support team is professional and friendly.
We were able to connect 6 branches easily, upload our special IVR recording. As we do international calls, prices are good comparing to other solution, and most important is the quality of voice, which was one of our biggest challenges.

Cons

Not really a deal breaker, but i believe they need to work more on integrations with 3rd party softwares. however they did offer to provide me with API integration when i contacted their support.

Response from TalkChief

Thank you for your feedback and we are happy to have you as one of our happy customers

TalkChief FAQs

Below are some frequently asked questions for TalkChief.

TalkChief offers the following pricing plans:

  • Starting from: US$18,00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about TalkChief features

TalkChief has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

TalkChief supports the following languages:

English

TalkChief supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TalkChief integrates with the following applications:

Pipedrive, Salesflare

TalkChief offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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