About OpenTable

OpenTable helps restaurants do what they do best—better. Whether restaurant owners want to fill more seats, run smoother shifts, build guest relationships, or earn more revenue, OpenTable has easy-to-use solutions. Customers connect to a global network of 1.6 billion seated diners per year, and more than 55,000 restaurants, bars, wineries, and other venues across 105 countries. With free POS integrations, 2-click email campaigns, and more, restaurants can manage all their most important data in one place to scale their success!


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OpenTable Software - Manage your floor plan from anywhere. Available across all devices, the restaurant management app lets your keep tabs on the floor to seat VIPs, update table status, block tables, and more.
OpenTable Software - Organize and view all guest data in one place with guestbook. Get intel on guests across the platform, merge duplicate guest profiles, archive old or irrelevant profiles so staff can find the right guests, and more.
OpenTable Software - Launch an automated email marketing campaign in just 2 clicks to send personalized messages to guests based on their behavior. Let guests you haven't seen in a while know you miss them and turn new guests into regulars.
OpenTable Software - Get visibility into all guest communications and reach them faster with Direct Messaging. Each SMS includes a preview of a custom message set by the restaurant, with a link for guests to see full content and easily reply. *terms apply.
OpenTable Software - Appear higher in the search results and get noticed quicker when you launch a marketing campaign to elevate your positioning or offer more bonus points to guests based on your individual restaurant needs.
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OpenTable Software - Manage your floor plan from anywhere. Available across all devices, the restaurant management app lets your keep tabs on the floor to seat VIPs, update table status, block tables, and more.
OpenTable Software - Organize and view all guest data in one place with guestbook. Get intel on guests across the platform, merge duplicate guest profiles, archive old or irrelevant profiles so staff can find the right guests, and more.
OpenTable Software - Launch an automated email marketing campaign in just 2 clicks to send personalized messages to guests based on their behavior. Let guests you haven't seen in a while know you miss them and turn new guests into regulars.
OpenTable Software - Get visibility into all guest communications and reach them faster with Direct Messaging. Each SMS includes a preview of a custom message set by the restaurant, with a link for guests to see full content and easily reply. *terms apply.
OpenTable Software - Appear higher in the search results and get noticed quicker when you launch a marketing campaign to elevate your positioning or offer more bonus points to guests based on your individual restaurant needs.

Not sure about OpenTable? Compare with a popular alternative

OpenTable

4,7 (1 265)
VS.

Starting Price

US$149,00
month
US$499,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

69
55

Integrations

No integrations found
13

Ease of Use

4,7 (1 265)
4,4 (16)

Value for Money

4,6 (1 265)
4,2 (16)

Customer Service

4,5 (1 265)
4,4 (16)
Green rating bars show the winning product based on the average rating and number of reviews.

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3,9
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Toast POS

4,2
#3 Alternative to OpenTable
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Resy OS

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Reviews

Overall rating

4,7 /5
(1 265)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,5/5

Already have OpenTable?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 1 265
Alexandra
Alexandra
Overall rating
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

OpenTable Review

Reviewed on 2023/08/07

Love it! Would recommend to anyone because it has something for everyone!

Love it! Would recommend to anyone because it has something for everyone!

Pros

I use OpenTable at least once a week to book reservations for either myself & my boyfriend or a group of friends and I absolutely love it. The best parts of the application are that you can customize what you're looking for (this is specifically helpful for dates/times and different types of food), keep track of your reservations and save favorites. I also love that you can share the reservation with other attendees and that it populates directly to your Google calendar so you never forget what you've booked!

Cons

The only thing that I dislike about OpenTable is that it does not include all restaurants in the area. I know that this is not the fault of OpenTable itself and that these restaurants have not signed up to use the application - but it just makes the whole process of finding a reservation more limited/difficult, especially when in a new area.

Aron
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A great tool for restaurant

Reviewed on 2019/08/22

We have used them for years and would highly recommend them to small, non-corporate restaurants...

We have used them for years and would highly recommend them to small, non-corporate restaurants trying to be seen amongst so many local restaurants.

Pros

Easy for our guests to make reservations, tracks guests visits, you can enter guest notes and historical data to make their next visit more meaningful. They often have "Top Ten" lists for the categories that guests vote you in that you can use for marketing purposes. Reviews on Open Table are considered 'legit' as only real diners can write reviews.

Cons

If you have more money to spend, a program like SevenRooms has more guest tracking data capabilities for tagging and targeted emails/marketing. Can get expensive if your guests often use Open Table to make reservations.

Alternatives Considered

SevenRooms

Reasons for Switching to OpenTable

If we had more money to spend, we would move to SevenRooms, but it is vastly more expensive so we won't be making the switch anytime soon.

Response from OpenTable

Hi Aron, thanks for taking the time to write a review! We really appreciate your recommendation. We are now able to offer very sophisticated CRM capabilities through Venga. You can learn more here: https://restaurant.opentable.com/products/venga

Christopher
Overall rating
  • Industry: Restaurants
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Fast and Easy to Use... Rating System is Terrible...

Reviewed on 2020/03/20

OpenTable is Easy to Use, however they must revamp their rating system and ensure updated menus for...

OpenTable is Easy to Use, however they must revamp their rating system and ensure updated menus for potential guests to view.

Pros

This Application is very Easy to Use, gives valuable information, and makes making reservations at dining establishments very easy. Like reading menus and ratings about dining establishments via this application.

Cons

The rating system is very hard to understand... It seems as though negative ratings weigh much more than positive ones. The application has to stay in contact with dining establishments to make sure menus on the website stay updated. Menus are outdated constantly.

Kristyne
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Convenient and easy restaurant reservation tool

Reviewed on 2024/02/05

Pros

I love how easy it is to make a restaurant reservation with OpenTable and to modify it if needed. I also like the rewards program when you are able to earn points for dining reservations. The feature to make a reservation on someone else's behalf (for clients) is also super valuable!

Cons

OpenTable used to be the primary platform for restaurant reservations and now there are so many other platforms to keep track of. I wish all reservations qualified for points, as I find more and more do not offer points upon dining.

Svend Bertil
Overall rating
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Effortless and Convenient Booking with OpenTable

Reviewed on 2023/01/20

I have had a great experience with OpenTable overall. The website is easy to use and booking is a...

I have had a great experience with OpenTable overall. The website is easy to use and booking is a breeze. Even if I have encountered an occasional issue, OpenTable customer service has been very helpful in resolving it. I would definitely recommend OpenTable for anyone looking for an easy and convenient way to book a table.

Pros

I recently used OpenTable to book a table at a popular restaurant and was really impressed with how easy it was. The website was easy to navigate, the booking process was straightforward, and I received a confirmation email within minutes. It was a great experience and I'd highly recommend OpenTable to anyone looking for an effortless and convenient way to book a table.

Cons

I encountered a few issues with OpenTable, such as not being able to get a table at a restaurant that I had booked, even though I had a confirmation email. Luckily, OpenTable customer service was very helpful and resolved the issue quickly, but it was a bit of a hassle.

Showing 5 reviews of 1 265 Read all reviews

OpenTable FAQs

Below are some frequently asked questions for OpenTable.

OpenTable offers the following pricing plans:

  • Starting from: US$149,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Basic Plan (includes reservations, custom profile and listing, guest database & tags & notes, marketing tools, reviews management & analysis, experiences, post-dining surveys, and takeout ordering): $39/month + $1.50 per network cover + $0.25/cover or $49 flat fee for reservations on business website + 2% service fee for takeout and experiences. Core Plan (all Basic features + table management, waitlist, availability controls, inventory, and POS integration): $249/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. Pro Plan (all Basic & Core features + automated email campaigns, guest preferences, guest profiles, and staff scorecards): $449/month + $1 per network cover + free reservations on business website + 2% service fee for takeout and experiences. All plans include access to boost campaigns, Bonus Points, reporting and mobile apps, integrations, and guest booking management tools.

OpenTable has the following typical customers:

201–500

OpenTable supports the following languages:

English, French, German, Italian, Japanese, Spanish

OpenTable supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations OpenTable has

OpenTable offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for OpenTable.