TEXT2DRIVE

4.7 (54)
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Customer Experience Suite for Automotive Dealerships

About TEXT2DRIVE

TEXT2DRIVE is the leading revenue-generating and customer engagement communications software for car dealerships that seamlessly integrates with all major DMS providers. A single sign-on solution with an adaptive mobile-friendly, web-based design that can be used on any device, including desktop, tablet, or smartphone.

Unify dealership teams with 17 unique automations and reduce manual communication by 82% with a single communication portal that manages internal and external communication across all departments.
Increase CSI scores by an average of 35% and drive up to $20,000 per month in additional revenue without placing additional burdens on your staff.

Automate the checkout process:
• SpeedCheckout: Decrease your lines and wait times by allowing customers to receive and pay for their repairs via text.
• Advanced Fraud Protection: Protects the dealership from chargebacks and builds confidence in customers.
• Create a completely contactless experience with vehicle pick-up scheduling and notifications.

Drive Service Lane Efficiency and Revenue:
• T2D MPI+: Send photos, videos, and a digital inspection to your customer's phone, and let them access suggested repairs directly from their device. Customizable to your workflow.
• Service Reminders: Generate $22,022 on average over a 2-month period.
• Recall Notifications: Effortlessly pull a report of customers impacted by recalls and notify them via text.
• Schedule Appointments and Send reminders.
• Parts Obsolescence Management: View special order parts, track receipt and automatically notify customers.
• Coupons: Use texting coupons to drive return visits.
• Record videos to demonstrate the need for recommended repairs.
• TEXTconnect allows dealers to automate texts whenever a service light turns on in a customer’s vehicle, reminding them that your dealership is there to help.

Connect with highly engaged leads and sell more vehicles with advanced communications features:
• Video Communications: Send video tours to prospects.
• Live Chat: Automated messages and the ability for real-time communication with salespeople.
• Lease Expirations: Send reminders to improve customer retention.
• Website Integrations to seamlessly send vehicle info to prospect’s phones.
• Buy Back Notifications when desired vehicles enter the service lane.
• Ensured compliance with Telephone Consumer Protection Act (TCPA) regulations.

Easy Set-up and Onboarding:
• We configure for you, so there is no learning curve. You tell us which ownership milestones you want to address; the cadence of those communications; to whom you want customer responses routed, and we do the rest.
• U.S.-based customer support


Key benefits of TEXT2DRIVE

TEXT2DRIVE is a comprehensive fixed ops customer experience suite designed to help automotive dealerships streamline workflows. Using 17 unique automations, TEXT2DRIVE immediately improves communications both internally and externally, while driving additional revenue and improving customer retention.

Managers can easily chat with team members internally and maintain a record of text messages within the CRM platform. Stay compliant with Telephone Consumer Protection Act (TCPA) regulations, plus know you are protected from fraud and chargebacks.

Communicate externally with pre-built templates to communicate with customers. Send automated service reminders, lease expiration notices, safety recall messages, MPI reports, invoices, and more.

Fixed operations and Service managers can track parts to know when new parts were ordered and received, provide a contactless checkout experience, improve customer interaction via texting coupons, chatting, and appointment requests, digital multipoint inspections reports (MPIs), and record videos of the vehicle once it arrives in the service lane.

Sales professionals can send 360-degree tours of vehicles or specific automobile parts including interior, exterior, wheels, and engine to clients.

Marketing departments can offer coupons, deliver information about vehicles in the form of images and video tours via text, and live chat with website visitors by adding TEXTCoupons, TEXT4appointment, and LIVEChat features to corporate pages.


Images

TEXT2DRIVE Software - Main Dashboard
TEXT2DRIVE Software - TEXT2DRIVE send text
TEXT2DRIVE Software - TEXT2DRIVE review text
TEXT2DRIVE Software - TEXT2DRIVE select message template
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TEXT2DRIVE video
TEXT2DRIVE video
TEXT2DRIVE Software - Main Dashboard
TEXT2DRIVE Software - TEXT2DRIVE send text
TEXT2DRIVE Software - TEXT2DRIVE review text
TEXT2DRIVE Software - TEXT2DRIVE select message template

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Reviews

Overall rating

4.7 /5
(54)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support
4.8/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 54
Aviram
Aviram
Overall rating
  • Industry: Entertainment
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Didn't see that coming

Reviewed on 2020/01/20

Pros

Simple and easy way to keep all my customers updated about they Cars, its like Tracking a package from the Mail. simple and easy!

Cons

There is nothing really bad i can say about this service, its working as describied. only issue i didnt liked is the template build feature as its confusing and the help guide is not good enough

Response from TEXT2DRIVE

It is wonderful to hear that TEXT2DRIVE has made it easy to keep your customers updated on the status of their cars! One of our goals is to ease the process of doing business for your dealership. We are always happy to assist you with any issues you encounter. Please feel free to reach out to us for help!

Cj
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Honestly not sure how we managed before!

Reviewed on 2023/05/05

Love it i left my last Job and first thing i did when i came to my new job as service advisor was...

Love it i left my last Job and first thing i did when i came to my new job as service advisor was get text to drive

Pros

It gives my advisors the ability and efficiency to communicate with more customers so they can write more repair orders but still maintain good communication.

Cons

I had the payment option that worked at my last dealership with the dms but with automate you have to upload the invoice.

Leelina
Overall rating
  • Industry: Automotive
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Contractive Critisim

Reviewed on 2023/05/05

I feel bad to say this, the product needs more development. It might work out well for small stores...

I feel bad to say this, the product needs more development. It might work out well for small stores but not suitable for large stores

Pros

I have used other similar products and i am not really a fun of T2D. So i can't say there's anything I like abt the product.

Cons

Extremely slow, not user friendly, cashiering side is completely time consuming , texting side needs more development

Carl
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Text 2 Drive is indispensable

Reviewed on 2023/05/05

Great company and partner for the last 7 years

Great company and partner for the last 7 years

Pros

been on the system since 2016 and it only gets better, easy to use and track and the support from our rep is always available and super responsive

Cons

I can't think of anything. The product is consistently improved and issues are fixed or updated quickly.

Kristy
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Glendale Dodge

Reviewed on 2023/04/28

I have had a great experience with it. Communication is key and with this amount of clientele and...

I have had a great experience with it. Communication is key and with this amount of clientele and volume, it is important to be able to reach and be reached.

Pros

the ability to communicate with several customers throughout the day.

Cons

Nothing really to say I like the least. For our needs, it has been a great tool.

Showing 5 reviews of 54 Read all reviews

TEXT2DRIVE FAQs

Below are some frequently asked questions for TEXT2DRIVE.

TEXT2DRIVE offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact TEXT2DRIVE directly for pricing information.

TEXT2DRIVE has the following typical customers:

2–10, 11–50, 51–200, 201–500

TEXT2DRIVE supports the following languages:

English

TEXT2DRIVE supports the following devices:

We do not have any information about what integrations TEXT2DRIVE has

TEXT2DRIVE offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

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