Schedulicity

Schedulicity

Online appointment scheduling, marketing & payment solution

4.5/5 (72 reviews)

Schedulicity Overview

Schedulicity is an online appointment booking software for small businesses and service professionals. With this all-in-one scheduling solution, customers can book appointments, services, and classes - online at www.schedulicity.com.

The service caters to any appointment-based professional, including hair stylists, barbers, massage therapists, personal trainers, chiropractors, and more. Every subscription starts with the unlimited use of email marketing and client management.

Schedulicity combines powerful search, web-based scheduling and business tools for both service professionals and their clients.

Pricing

Starting from
$20/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, United States

Supported Languages

English

Schedulicity Reviews

Overall rating
4.5/5
88% positive reviews
47
Excellent
16
Very good
6
Average
1
Poor
2
Terrible

Schedulicity is the Paramount of All Scheduling Apps!

Used Daily for 1-5 months
Reviewed on 2018/11/28
Review Source: Capterra

I'm a lawyer by day, yogini by night. I love that Schedulicity appeals to my needy and highly organized personality, as well as my insatiable desire to categorize, color-code, and organize (or reorganize) my schedule with one click. The fact that it is structured and simple to use is wonderful--I don't have an extensive background in this area, but it was easy to start and simple to manage. Customer service has ALWAYS been top-of-the-line, something else that the other apps are seriously negligent in addressing. I cannot say enough good things about this app!

Pros

Foremost--the customer service with this software is the BEST. I have used *several* other apps for my yoga studio and could (1) never get someone to respond timely (2) never get my exact questions answered. The geniuses behind this app are super fast to respond, have a great sense of humor, and are down to earth. I love that Schedulicity has multiple options for classes, services, workshops, and more. The super cost-efficient pricing is unparalleled, especially for those of us just starting out. The fact that we can use it on a computer, iPhone or Android is a plus because not all of my clients are able to download apps to their phone. I had multiple complaints with the other apps I tried--I have not had a SINGLE complaint about Schedulicity. Potential clients do not have to create a profile to view my listing--which is a huge plus for those that are wary of providing personal information online. I also love that I can do quick enroll and template email announcements without having to put much thought into the design. Importing my clients from the other apps was a snap. Let's not forget that they are able to link your social media accounts (where you have control over what gets added to your listing) without you having do try to go through the hassle of uploading things one at a time. They really have done all of the work for you!

Cons

At first, I struggled with making sure my classes didn't overlap because the calendar blocks are not as distinct and divisive as that to which I am accustomed, but it was a quick fix--plus, they give you a warning pop-up when you overlap your bookings. I blame this mostly on my own personal inability to figure out my time schedules, though!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Wow - that's all I can say!

Used Daily for 6-12 months
Reviewed on 2018/07/20
Review Source: Capterra

Pros

Both the app and the web interface are very handy and convenient for clients to use to book their own appointments. Plus, on the business side, there are so many features, from just scheduling patients in my own office to reminders by text and email to marketing features.

Patients have told me how easy it is to schedule their appointments, and I love how it helps reduce no-shows by reminding them of their appointments. The best thing is that I can set how much in advance they receive their reminder, so that I can customize when they get notified/reminded. I like the fact that you can automatically send out a thank you to patients after they visit you the first time as well.

The cost for text reminders is less, and it's a great value for the cost of making sure you have patients that walk through the doors remembering their appointments. Highly recommended for anyone who wants to offer your patients the power and control of setting their own appointments online. I am surprised more businesses don't offer this convenience to their clients. It really is empowering to them and convenient, because they don't have to pick up the phone to schedule, modify, or cancel their appointments. Plus, once they are in the system you have their email and phone number, so contacting them is a snap if you ever need to.

Cons

A bit clunky when it comes to making appointments show up on a google calendar. Sometimes the app doesn't work as it should. I wish the app would make it easier for the business to manage their side of things, but the app is clearly designed for the customer, and the business owner needs to use the web interface for managing their side of things. No big deal, but it was just a bit confusing at the beginning, when I tried using the app to manage the business side and it wasn't working.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Joan S.

I have utilized online scheduling for over 15 years and this system is the most user friendly of any

Used Daily for 2+ years
Reviewed on 2018/03/07
Review Source: Capterra

Pros

I have used many other systems and many of them are clunky and difficult to use. My high tech clients and my computer newbie clients alike tell me they appreciate how easy and intuitive the options are. I like that it doesn't require that I take payment or payment information from my clients. I don't want to scare them away when they want to work with me. I like that I can keep track of packages by date so I know when packages have been purchased and what is left over easily. I like that system works well on a phone and on my computer. The staff response rate is incredibly quick and knowledgeable, it also feels personal, like a friend is writing me about the status of my request, not just a down and dirty response. When staff doesn't know the answer, they get back to me fast. Other systems I have used have bugs in the system that they have expected us to get used to. I have only had one time when we couldn't use the system for a very brief period of time in over 5 years of use. Love the fact that we can customize personal time into the schedule easily, and that we can click on it to change individual or series appointments, very useful.

Cons

I would love to look back on dates for even longer than the system allows - years back would be great. It really has replaced my datebook and I have always been a paper datebook girl but this was too easy too use for everything. I had so many people using the online system that I couldn't keep up with the paper option, it was no where near as up to date as the online system. I would like the date to be more obvious for package purchases than it is currently. You can see when it was purchased in edit, but it's not visible unless you hit that button.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Shawna P.

Always right there to help.So easy to talk to the Rock stars

Used Daily for 2+ years
Reviewed on 2018/03/24
Review Source: Capterra

Phone freedom!

Pros

I like the most about Schedulicity is how happy my clients are that I have this technology and that my phone time is less and I am able to squeeze in another client!

Cons

I do not like the view we have from our end when booking clients (non of us do)and the Agenda View for printing off my day sheet. The Agenda View is easy to ready but when you switch to the print the agenda it is in a difference format and difficult to read.The new Advance when clients purchase or want to purchase a promo, we cannot see it in advance unless they have a minimum 45 minute appointment booked and it does not show up in the Agenda View . I schedule in 15 minute intervals. Soo no advance preparation time. I will be a surprise. So not functional enough to use with out a great deal of extra work. I wish there was a way to schedule myself with reminders of things I need to do that would be able to text me, like phone calls outside appointments or when I have to be at a class or event. We need more than one category to be listed ex. Beauty Consultant& Electrolysis at the same time. This is what I do all under 1 roof and one computer program

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Shelli S.

Fantastic, Clients Love it!

Used Daily for 2+ years
Reviewed on 2018/06/10
Review Source: Capterra

Pros

It's easy for my clients to use. In the years I've on my business I have tried four different schedule. All fell short on one thing or another, Schedulicity is the only one that has maintained and increased in excellence. My clients consistently report to me that they're amazed at the ease of use, even my elderly clients with limited computer experience have no trouble at all. In fact, I think it makes them feel good to be able to schedule their own appointments.

Cons

Honestly I can't even name one! I never thought I would be able to say that about a scheduling software program but they have all corners covered and should I have a question about making my business better they are always there to provide hints and tips. I just love them!

Rating breakdown

Value for Money
Ease of Use
Customer Support

User Recommendation
8.8/10
Based on 72 reviews
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Schedulicity Pricing

Starting from
$20/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free account: 20 appointments per month, unlimited email marketing, unlimited classes and workshops

Add on Unlimited Appointments:
1 Provider: $20/month
2-5 Providers: $30/month
6-10 Providers: $40/month
11+ Providers: $50/month

Premium Add-ons (starting at $5): Payment, Client Text Reminders, Package Management, AutoBilling, MultiLocation Management, Automated Email Marketing

Value for Money
4.6/5
Based on 72 reviews
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Schedulicity Features

  • Activity Dashboard
  • Automatic Notifications
  • Automatic Reminders
  • Calendar Management
  • Reporting & Statistics
  • Social Media Integration

  • API
  • Activity Tracking
  • CRM Integration
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Third Party Integration
Features
4.3/5
Based on 72 reviews
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Additional information for Schedulicity

Key features of Schedulicity

  • Appointment dashboard
  • Attendance tracking
  • Auto billing
  • Automatic notifications
  • Class & appointment calendars
  • Class & instructor reporting
  • Class scheduling
  • Client check-ins
  • Client enrollment
  • Client management
  • Client segmentation
  • Email marketing
  • Email templates
  • Facebook integration
  • Fill My Book promotions for empty appointments
  • Multi-service booking
  • On-demand business reports
  • Online appointment scheduling
  • Payment processing via Square
  • Personal client scheduling pages
  • SMS appointment reminders
  • Workshop scheduling

Benefits

* Manage your appointments, clients, classes, and payments all in one easy-to-use dashboard
* Track each session, class, or workshop in your calendar with automated, color coded options
* Easily integrate your online booking to your website, Facebook & Instagram, and more
* Send automated email and text reminders and special messaging to clients
* Collect payment before, after, and during with Square and Stripe payment integrations
* Distribute waivers, allow group bookings, and manage waitlists for free advanced class features

Schedulicity FAQs

Below are some frequently asked questions for Schedulicity.

Q. What type of pricing plans does Schedulicity offer?

Schedulicity offers the following pricing plans:

Starting from: $20/month

Pricing model: Free, Subscription

Free Trial: Available

Free account: 20 appointments per month, unlimited email marketing, unlimited classes and workshops

Add on Unlimited Appointments:
1 Provider: $20/month
2-5 Providers: $30/month
6-10 Providers: $40/month
11+ Providers: $50/month

Premium Add-ons (starting at $5): Payment, Client Text Reminders, Package Management, AutoBilling, MultiLocation Management, Automated Email Marketing

Q. What are the main features of Schedulicity?

Schedulicity offers the following features:

  • Appointment dashboard
  • Attendance tracking
  • Auto billing
  • Automatic notifications
  • Class & appointment calendars
  • Class & instructor reporting
  • Class scheduling
  • Client check-ins
  • Client enrollment
  • Client management
  • Client segmentation
  • Email marketing
  • Email templates
  • Facebook integration
  • Fill My Book promotions for empty appointments
  • Multi-service booking
  • On-demand business reports
  • Online appointment scheduling
  • Payment processing via Square
  • Personal client scheduling pages
  • SMS appointment reminders
  • Workshop scheduling

Q. Who are the typical users of Schedulicity?

Schedulicity has the following typical customers:

Freelancers, Mid Size Business, Small Business

Q. What languages does Schedulicity support?

Schedulicity supports the following languages:

English

Q. What type of pricing plans does Schedulicity offer?

Schedulicity has the following pricing plans:

Free, Subscription

Q. Does Schedulicity support mobile devices?

Schedulicity supports the following devices:

Android, iPhone

Q. What other apps does Schedulicity integrate with?

Schedulicity integrates with the following applications:

BirdEye, Google Calendar, Microsoft Outlook, ReminderCall.com, Square Point of Sale, Stripe

Q. What level of support does Schedulicity offer?

Schedulicity offers the following support options:

Online Support, Phone Support, Video Tutorials