Ordermentum

- Incredibly intuitive to use, we glide through the system with ease performing all necessary tasks needed to process our orders and maintain customer profiles.
- Majority of customers and staff already use the O.M. and are happy to hear we on the system.
- For those customers new to O.M. the onboarding process is completed in a few minutes, often with an order coming through from the customer right away as they've had no issues navigating the app.
- We have gained many new customers through their 'Growth Engine'.
- Great impact on cashflow as majority of users pay via credit card on check out.
- Ability to assign certain customers to accounts and customise the days until their invoice is due.
- Ability to have one set of pricing for one group of customers and another set of pricing for others.
- Their customer service is 10/10 and like nothing I've experienced before, if I require assistance I will send their support line an email and receive a reply within an hour or so with my issue usually solved for me.
- The new 'Sign Up Links' is a personal favourite, I can set default customer profiles and provide the new customer with a link that automatically connects us to their profile enabling them to order right away with the correct settings (delivery schedule, pricing etc) in place making our sales funnel extremely effective.
- Integration with accounting software
- Regular new exciting features, the team seem to constantly be working on adding more value.

None. The system is extremely well thought out and customised for the foodservice industry by people from the foodservice/manufacturing industry so they've been in that position acquiring customers, handling accounts, taking orders etc. Everything has been covered. From my thorough experience using the app I'm yet to find anything lacking.

Ordermentum is successful for us for three key reasons. The first being, our customers want to use it. Ordermentum is a trusted brand in the hospitality industry and many of our customers prefer to manage their supplies with this software.

The second being, ease of order and payment processing. Ordermentum integrates well with our inventory and invoicing software, but the best feature is our customers pay us before their order leaves the warehouse. As a result, we never have an outstanding invoice with any of our customers.

The third being their 'Grown Engine' feature. Customers can use Ordermentum to find new suppliers. We receive 15-30 new customer enquiries a month.

The benefits way out the negatives. It would be nice to be able to customise the order reminders our customers receive from us.

This platform completely changed the way we do things around here. Before we started using it we were doing everything by hand, which meant human error and mistakes. Once we got on board with this the impact to efficiency was huge and the impact to morale was immeasurable.

Nothing. I love everything about it. Would be awesome if they would hurry up and launch in America tho ;)