Galaxy Ticketing & Guest Experience Solution

Ticketing software for zoos, museums and other attractions

About Galaxy Ticketing & Guest Experience Solution

Galaxy is a ticketing software designed to help theme parks, zoos, aquariums, museums, ferries, or other tours and attractions handle point-of-sale processes, sales, memberships, and more on a unified platform. Organizations can manage, reserve, and invoice advance or group sales orders, create and apply discounts, provide upsell opportunities, and collect customers' demographic information for marketing purposes.

Galaxy allows water parks to sell various types of tickets on-site and via self-service kiosks, web stores, resellers, online travel agencies, and third-party distributors. Museums can offer custom payment plans to guests, create a seat map, and set up pricing levels for events, and issue membership or annual passes. Managers can also add menu items to food and beverage orders, define prices based on day or time and streamline checkout processes using a customizable touchscreen.

Galaxy facilitates integration with various third-party fundraising, donor management, and other systems. Theme parks can store, view, and capture members' images for quick identity verification. Guests can also utilize the online portal to redeem entitlements, retrieve and display passes, and more.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Galaxy Ticketing & Guest Experience Solution

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Galaxy Ticketing & Guest Experience Solution

Images

Galaxy Ticketing & Guest Experience Solution Software - Galaxy admissions
Galaxy Ticketing & Guest Experience Solution Software - Galaxy edit discounts
Galaxy Ticketing & Guest Experience Solution Software - Galaxy create new membership
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Galaxy Ticketing & Guest Experience Solution video
Galaxy Ticketing & Guest Experience Solution video
Galaxy Ticketing & Guest Experience Solution Software - Galaxy admissions
Galaxy Ticketing & Guest Experience Solution Software - Galaxy edit discounts
Galaxy Ticketing & Guest Experience Solution Software - Galaxy create new membership

Features

Total features of Galaxy Ticketing & Guest Experience Solution: 82

  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Attendance Tracking
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Built-In Database
  • CRM
  • Calendar Management
  • Communication Management
  • Concessions Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Discount Management
  • Electronic Payments
  • Email Alerts
  • Email Management
  • Email Marketing
  • Email Reminders
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Event Tracking
  • Financial Management
  • Gift Shop POS
  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Kiosk Ticketing
  • Membership Management
  • Mobile Access
  • Mobile Ticketing
  • Multi-Location
  • Multiple User Accounts
  • Online Ticketing
  • Onsite Ticketing
  • Order Processing
  • Personalization
  • Point of Sale (POS)
  • Print-at-Home
  • Promotions Management
  • Purchase Order Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reserved Seating
  • Sales Reports
  • Scheduled / Automated Reports
  • Season Tickets
  • Seating Map
  • Secure Data Storage
  • Social Media Integration
  • Summary Reports
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Third Party Integrations
  • Ticket Brokering
  • Ticket Reservations
  • Ticketing
  • Trend Analysis
  • User Management
  • Visitor Registration
  • Website Management

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Reviews

Overall rating

4,1 /5
(10)
Value for Money
3,5/5
Features
4/5
Ease of Use
4/5
Customer Support
4,1/5

Already have Galaxy Ticketing & Guest Experience Solution?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 10
Tammy T.
Overall rating
  • Industry: Cosmetics
  • Company size: 11-50 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

A must for admissions-based business

Reviewed on 2019/08/05

Pros

I loved its ability to create barcodes, to track and produce reports from. It was a large software that had a lot of capability, many of which I didn’t even scratch the surface of.

Cons

I disliked how many options and little buttons there were to get to one place. It’s like twenty different routes to get to one destination. As a user, I also felt like the software as a whole looked a little outdated.

Grant R.
Overall rating
  • Industry: Entertainment
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Gateway Ticketing, A Partner in our Operation

Reviewed on 2021/04/02

We have found Gateway to be more of a partner in our operations than a passive vendor. We have a...

We have found Gateway to be more of a partner in our operations than a passive vendor. We have a strong relationship with every level of the company. I could not be more pleased with the service and the products they provide. Galaxy has been a powerful tool to not only manage our sales, but enhance our guests experiences at our facilities.

Pros

Gateway Ticketing System's Galaxy offers us a single sales platform to service all our individual business needs. It provides a powerful ticketing system, with a traditional POS system that continues to evolve to meet our ever changing environment. The ability to run one platform, not only allows efficient system management, but also provides system experience for our guests and team members.

Cons

There is a bit of a learning curve when it comes to managing the system. However Gateway has always provided us with outstanding support and documentation.

Dannielle B.
Overall rating
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Not ideal for nonprofit institutions in need of ticketing software

Reviewed on 2017/06/10

Pros

Some nice features, but if looking for a system for a nonprofit - museum, zoo, etc - a more holistic view of constituents can be managed in a newer software, like Blackbaud's Altru.

Cons

It's solely a ticketing system, which may be sufficient for some clients, but I've found software like Altru, which handles fundraising, etc., is much preferred for nonprofit organizations to get a 360 degree view of constituents.

Response from Gateway Ticketing Systems

Thanks for leaving us a review. We took this and similar feedback we were hearing and worked over the last several years to make our CRM functionality much more robust. With Galaxy and our CRM+ product, you will get a full 360 degree view of your customer and you're able to use that data to personalize every guest experience. We also offer industry leading integrations with software like Altru if you'd prefer to stick with your current solution but want the best-in-class ticketing and reporting functionality available in Galaxy.

Alicia C.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Galaxy presents some interesting challenges but also provides customer service to troubleshoot.

Reviewed on 2017/10/06

Pros

The POS is easy to use. Reservations are a bit more challenging but with minimal training there is a high degree of user friendliness.

Cons

If you are using multiple platforms and need to rely on integration you will likely experience some challenges.

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Review #1 Galaxy

Reviewed on 2021/06/26

Did take long to become comfortable

Did take long to become comfortable

Pros

Ease of navigation, customer support, familiar brand

Cons

Overall not much different than previous software

Alternatives Considered

SAM

Reasons for Switching to Galaxy Ticketing & Guest Experience Solution

Price
Showing 5 reviews of 10 Read all reviews

Galaxy Ticketing & Guest Experience Solution FAQs

Below are some frequently asked questions for Galaxy Ticketing & Guest Experience Solution.

Galaxy Ticketing & Guest Experience Solution offers the following pricing plans:

  • Free Trial: Not Available

Please contact Gateway Ticketing Systems directly for pricing information.

Galaxy Ticketing & Guest Experience Solution has the following typical customers:

51-200, 201-500, 501-1 000, 1 001-5 000

Galaxy Ticketing & Guest Experience Solution supports the following languages:

English

Galaxy Ticketing & Guest Experience Solution supports the following devices:

We do not have any information about what integrations Galaxy Ticketing & Guest Experience Solution has

Galaxy Ticketing & Guest Experience Solution offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

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