Cliniconex
About Cliniconex
Cliniconex's healthcare collaboration platform triggers over 800,000 HIPAA-compliant engagements for medical professionals and senior care providers each month. Our interoperable solutions integrate into EHR/EMRs enabling workflow automation and autonomy. Return time to care, lower operational costs, reduce no-shows, and improve patient satisfaction. From appointment reminders, booking notifications, to outbreak notifications and care plan reminders, we help our customers keep vulnerable people at the centre of care!
Key benefits of Cliniconex
1) Improve communication and collaboration with the entire care team from patient or resident, to families and care providers.
2) Eliminate the burden of manual outreach and return time to care.
3) Ensure regulatory compliance and adhere to HIPPA/PHIPPA requirements.
4) Better prepare for emergencies such as outbreaks and unforeseen weather events.
5) Increase efficiency and clinic revenue by reducing missed appointments.
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Cliniconex provides email, phone and text reminders to patients
Reviewed on 2021/04/23
We had unacceptable NO-Show rates, costing money for unfilled appointments; Implementation of...
We had unacceptable NO-Show rates, costing money for unfilled appointments; Implementation of reminders significantly reduced No-Show rates.
We have used this product for almost 4 years. There was nothing else available at the time.
Pros
Easy to set up, and customize; on boarding process walks through options. Great customer service, quick response time. Easy to use for clients. Reminders are generally appreciated by clients. Different options for clients to choose phone, email or text reminders.
Cons
The cost is significant at $0.35 per reminder. Other vendors provide similar products (thought not as comprehensive) for less money ( $0.10 per reminder by text)
Response from Cliniconex
Hi there. Thank you for your review and feedback! We always appreciate honesty from our customers. While Cliniconex is priced as a premium product, our solutions are highly customizable. We adapt our software to your workflows not the other way around! We also charge per cycle or 3 communications. So, if you send an appointment reminder via text to a patient, that will include the initial message, their response and any follow-up instructions you may have. The best part? No character limits! We know you can have a lot of specific information you need to share with your patients.
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cliniconex is a game changer for us!
Reviewed on 2022/01/06
Cliniconex has wonderful customer support that help you long after implementation and respond...
Cliniconex has wonderful customer support that help you long after implementation and respond almost immediately.
Pros
The ability to automatically send an appointment reminder to the resident and/or responsible party from an appointment that is entered in our electronic health record saves us so much time, leaving that extra time for us to spend with our resident.
The ability to send out daily/weekly updates during the pandemic to our families has created a sense of security and involvement with our families that is not time consuming at all for staff to generate.
Cons
The cons with the software's integration with our electronic health record is that we cannot change when the reminder is sent when an appointment is scheduled - the reminder is automatically sent 5 days out from the date of the appointment. It would be nice to have the option to send the reminder when the appointment is created.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent value and service.
Reviewed on 2021/06/03
This software is well controlled and designed. The work this software does saves us money on a...
This software is well controlled and designed. The work this software does saves us money on a full time position, and we can utilize that position elsewhere in our company.
Pros
Customizable, reliant and background data to support the work.
Cons
All service needs were met and easily implemented.
- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Cliniconex Review
Reviewed on 2021/06/07
This product has streamlined our Business Office practices and deceased the amount of time having...
This product has streamlined our Business Office practices and deceased the amount of time having to manually call out to families. We have been able to communicate more efficiently with families and send out timely updates/changes. By utilizing the scheduling feature it has helped with scheduling of meetings and increased attendance at the meetings with the reminder feature. The ability to have a confirmation in the chart helps with tracking and reporting that is needed.
Pros
This product is easy to configure and use. The implementation process what simple and easy. It streamlined our business process around communicating to families as well as scheduling of appointments.
Cons
I feel this software could be improved by adding the ability to add an attachment. Most of our contacts have chosen the email format to receive messages, it would be nice to be able to add an attachment to save a step of a follow up email if more information needs to be shared.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Excellent Product
Reviewed on 2021/04/29
as explained above freeing up workers time
as explained above freeing up workers time
Pros
This has reduced the number of phone calls the office staff has to make to confirm appts with patients.
Freeing them for other duties
Cons
Wish it could be a little more specific for appts for the different doctors. (IE one of our doctors requires a health history questionnaire where the other doesn't and would be nice for the reminder to bring this was ONLY on the appts for that doctor
Response from Cliniconex
Hi Tammy. We appreciate the kind review and thank you for being a long-time Cliniconex customer! We wanted to let you know we are fully able to customize reminder messaging to suit the needs of individual providers. Simply ask your account manager for an account review and they will get your reminders set up so they work best for your clinic!
Cliniconex FAQs
Below are some frequently asked questions for Cliniconex.Q. What type of pricing plans does Cliniconex offer?
Cliniconex offers the following pricing plans:
- Starting from: CA$0.35/one-time
- Free Trial: Not Available
Transactional and subscription based pricing
Q. Who are the typical users of Cliniconex?
Cliniconex has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000
Q. What languages does Cliniconex support?
Cliniconex supports the following languages:
English
Q. Does Cliniconex support mobile devices?
Cliniconex supports the following devices:
Q. What other apps does Cliniconex integrate with?
We do not have any information about what integrations Cliniconex has
Q. What level of support does Cliniconex offer?
Cliniconex offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
Related categories
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