Setster

Setster

Online appointment scheduling software and API

4.2/5 (85 reviews)

Setster Overview

Feature rich with every industry standard functionality of appointment scheduling engines, yet robust to handle larger scale demands, seasonal influxes and tight integrations with third party processes using a modern build that is security focused.

Pricing

Starting from
US$20,00/month
Pricing options
Free Trial
One Time License
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English, French, German, Spanish

Setster Reviews

Overall rating
4.2/5
85% positive reviews
35
Excellent
37
Very good
8
Average
3
Poor
2
Terrible
Alexandra F.

Took a bit of time to get used to the new format, but it's grown on me!

Used Daily for 2+ years
Reviewed on 2018/02/15
Review Source: Capterra

scheduling.

Pros

It is the number one way for me to have clients schedule meetings. I give them a login, and then they simply mark down the time and date they want to participate in an event. They sign up at they're leisure, which makes managing it even easier for me!

Cons

Setster is still incapable of allowing me to have multiple events that can be signed up for simultaneously. I must first complete the sign ups for event A, before I can begin the sign ups for event B. This occasionally results in a loss of sign-ups, or confusion for the people registering for an event. It also adds an element of unnecessary pressure, so that both A and B are ready to go when I need them.

Response from Setster

Thanks Alexandra for the honest feedback. We add features all the time and though we cant be certain this will be available any time soon, it helps us understand what's needed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Matthew L.

Been using and making suggestions since Beta. Excellent idea, gives me edge over local competition

Used Daily for 2+ years
Reviewed on 2017/08/31
Review Source: Capterra

Pros

Lots of features and customizations. Has brought in several hundreds of clients through the doors over the past couple of years all without lifting a finger or answering a phone call or trying to reach out. Love the bios and profiles and app has improved quite a bit.

Cons

Calendar doesn't function well, never used it but would be nice to show only Setster appointments instead of all appointments. Also no way to import availability from another software. Have not seen a release with new features/bug fixes in at least a year.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Ryan M.

Customer service keeps me coming back but some of the features are very frustrating

Used Daily for 2+ years
Reviewed on 2017/10/15
Review Source: Capterra

Less time on the phone. Clients like the control. Web based scheduling.

Pros

The look and widgets that make it easy. Customer service is excellent and I have always been pleased even when an issue is not completely resolved.

Cons

The lack of live phone and e-mail inks in dashboard, the lack of an easily accessable list of clients appointments, the mobile scheduling is not easy to use and looks nothing like your product its confusing and throws most of my clients off so that I have to do extra work to make it right for them,

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Michael G.

Great, we utilize weekly for all aspects of our business. Really helps to keep us organized.

Used Daily for 2+ years
Reviewed on 2017/08/31
Review Source: Capterra

Structure, organization, data/statistics.

Pros

The statistics/data + ease of use... It's intuitive, detailed, & worth it! We utilize for all of our scheduling needs & it really has a big impact on our local showrooms. Customers rave about how easy the software is to use & we have loved our experience with the platform for years! Highly recommend it.

Cons

Not much... maybe the ability to tailor the software further for specialty needs. Allowing for more custom needs, wants within the software/dashboard.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Ron W.

For the most part easy to adapt to. Still a few things could improve the user experience.

Used Daily for 6-12 months
Reviewed on 2017/08/31
Review Source: Capterra

Pros

It is not complicated to learn. Easy to navigate. Seems to be fairly reliable. Easy to edit if needed. Has made day to day scheduling of appointments easier for the most part.

Cons

I have run into a few scheduling conflicts due to the schedulers not being able to see that there are other things on my calendar and not having enough time between. Also the schedulers are given set appointment times which seems limiting, whereas having more flexibility could be beneficial. For example, the scheduler only sees what time slots show as available but cannot see that I may have time blocked off and it does not give me enough time for travel, etc. I have on a number of occasions had to contact customers to reschedule which creates more work for me, and occasionally a disappointed customer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Setster Pricing

Starting from
US$20,00/month
Pricing options
Free Trial
One Time License
Open Source
Subscription
Value for money

https://www.setster.com/pricing

Setster Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

  • Contact Database
  • Customizable Templates

Additional information for Setster

Key features of Setster

  • 24/7 Online Appointment Scheduling
  • Automatically or Manually Confirm Appointments
  • Billing and Invoicing for Scheduled Appointments
  • Easy Integration Onto Website or Blog
  • Email Verifications and Confirmations
  • Group Sessions for Classes and Tours
  • Multiple Service Provider Appointment Management
  • SMS Notifications
  • Two-Way Calendar Syncing

Benefits

Scalable - Offers a highly scalable server infrastructure and allows for growth of staff, service offerings or seasonal influx.
Integration - Plug and play with other platforms, even those legacy systems that you can’t seem to leave behind.
Security - Your implementation is always secure, and data encrypted and backed up on your own dedicated virtual servers.
Customization - Adding features, making tweaks or editing out components are commonly done for a custom fit solution.

GetApp Analysis

Eight-in-10 American adults now uses the Internet on a regular basis, which means businesses that refuse to jump on board with the latest digital marketing tools are missing out on a significant source of revenue. Setster is a platform that businesses of all sizes can use to capitalize on this momentum by making it easier for their customers and clients to book appointments online.

Setster’s online appointment booking software works from the perspective of both a business owner and a customer making an appointment online. Automatic appointment confirmations and reminder notices help decrease the percentage of no show clients as do deposit and payment collection capabilities.

Book an appointment online

What is Setster?

Setster bills itself as a simple appointment-booking tool, but behind the scenes the system is anything but basic. Businesses can accept bookings through their own websites or through their Setster profile pages, and they can manually enter bookings made by telephone or in-person using Setster’s intuitive account dashboard. Setster syncs with a business owner’s existing calendars, and it is accessible from any Internet-connected device.

The personal schedules of individual providers can be taken into account when a business sets up its scheduling portal. Clients aren’t given the option of making an appointment with a service provider on a date or time when that provider is marked as unavailable, decreasing the chances for double bookings and other types of human error. Add-on services can also be used as a way to upsell customers and increase revenue.

Setster Main Features

Review your calender

Review your current calendar to see which appointment slots are still available in the coming day, week, or month. Clients can book their appointments through your website or through your Setster profile page, and they can manually enter the exact time when they’d like their services to begin, depending on when you have been marked as available.

Each business that signs up for Setster has access to a booking profile, where clients can schedule their services online. These profiles can easily be linked and promoted in social feeds like Twitter and Facebook.

Schedule an appointment online

Accept booking through your website

Businesses can set up their accounts to accept bookings through their websites or their Setster profile pages, and they can define the days and times when each employee is available to work. Business owners can also define how much advanced notice is needed for a booking, cutting down on instances where a client tries to book an appointment with too-little notice. Appointment durations can be set by the business, and customers have the option to select when they should begin.

Once an appointment is booked, Setster sends an automated reminder via email. Clients have the option of canceling or rescheduling their appointments online, based on the policies a business owner has defined, and they can pay for their services in advance via Paypal.

Accept bookings online

Dashboard and analtics tools

Setster’s dashboard and analytics tools provide real-time insights into the status of your company. See how many appointments have been booked and how much availability your staff currently has. You can also see the total revenue you’ve brought in through Setster, along with the number of new or returning clients at a particular location or on a particular day.

Dashboard and analytics

Open API

Setster’s API provides a way for daily deal companies, advertisers, publishers, and directories to support the booking and redemption of services that customers have purchased from their websites or portals. API users retain total control over their scheduling systems, making it possible for deal providers to create accounts for each of their clients.

Directory support for businesses

Setster Integrations

Advanced integrations and payment features such as Paypal push Setster far beyond a typical scheduling system. By integrating Setster with their FreshBooks accounts, business owners can also generate customer invoices and access updates of their daily, weekly, and monthly revenue stats.

Setster Pricing

All new users are encouraged to try Setster for free for 15 days. Following the free trial, Setster offers five pricing plans for companies of different sizes. These plans range in price from $16 per month to $240 per month, for a combined allotment of 1 to 100 service providers and locations. Additional service providers & locations beyond any given plans’ amount are available a la carte, starting at $3 apiece.

Setster Bottom Line

  • Easy to integrate and easy to use
  • Customer support tools for businesses just getting started
  • Valuable integrations with some of the most popular account and payment services
  • Real-time analytics tools make it possible for business owners to measure the value of their scheduling services
  • Setster syncs with a user’s existing calendars

Setster FAQs

Below are some frequently asked questions for Setster.

Q. What type of pricing plans does Setster offer?

Setster offers the following pricing plans:

Starting from: US$20,00/month

Pricing model: One Time License, Open Source, Subscription

Free Trial: Available

https://www.setster.com/pricing

Q. What are the main features of Setster?

Setster offers the following features:

  • 24/7 Online Appointment Scheduling
  • Automatically or Manually Confirm Appointments
  • Billing and Invoicing for Scheduled Appointments
  • Easy Integration Onto Website or Blog
  • Email Verifications and Confirmations
  • Group Sessions for Classes and Tours
  • Multiple Service Provider Appointment Management
  • SMS Notifications
  • Two-Way Calendar Syncing

Q. Who are the typical users of Setster?

Setster has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Setster support?

Setster supports the following languages:

English, French, German, Spanish

Q. What type of pricing plans does Setster offer?

Setster has the following pricing plans:

One Time License, Open Source, Subscription

Q. Does Setster support mobile devices?

We do not have any information about what devices Setster supports

Q. What other apps does Setster integrate with?

Setster integrates with the following applications:

Facebook, FreshBooks, G Suite, Google Analytics, Google Calendar, Microsoft Outlook, Office 365, PayPal, Salesforce Sales Cloud, Stripe

Q. What level of support does Setster offer?

Setster offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials