Conference Call

About Conference Call
Conference Call by West (formerly InterCall) offers reliable and simplistic communication services for strengthening relationships with colleagues, partners, and customers. Its conferencing services assist small businesses and large enterprises in streamlining their communications and surpassing their business objectives.
Audio conferencing services enable you to host instant meetings or plan and conduct large events. Scalable web conferencing service enables your entire workforce to collaborate with each other from anywhere.
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- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Easy-to-use and convenient
Reviewed on 2021/04/26
I liked it. We've used many different companies and they all have their pros and cons. InterCall...
I liked it. We've used many different companies and they all have their pros and cons. InterCall was great for the most part and it facilitated many successful remote trainings.
Pros
I liked that it facilitated calls and trainings with relative ease. It had a rather comprehensive list of global dial-in numbers and that was unique and I felt it contributed to improved call quality for the participants.
Cons
The automated system was a bit complex and I often heard other calls or interruptions. I was never sure what was causing this but I imagine it was something on their administrative end. It didn't always happen, but it's clear in my mind when I reflect on my InterCall experience.
- Industry: E-Learning
- Company size: 10,000+ Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great online teaching alternative
Reviewed on 2021/05/04
It was great for a trial and I may try using it long-term for my general teaching needs.
It was great for a trial and I may try using it long-term for my general teaching needs.
Pros
I liked that it was a neutral platform that pretty much provided some of the same features as the online classroom I was used to. The video and audio was clear and it really facilitated the learning experience.
Cons
This is no fault of the software itself because it wasn't made to teach children or new language learners but I'd love to have a few tools for special graphics and so forth.
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Review Source
Overall rating
Intercall - taking years off of my life
Reviewed on 2013/06/18
We're using WebEx with integrated Intercall audio. Before the switch, we used only Cisco WebEx...
We're using WebEx with integrated Intercall audio. Before the switch, we used only Cisco WebEx video and audio-conferencing and never had any issues. A few times a month we have 20-100+ customers dialing-in to presentations. More often than not, the system will lag and cause very loud disruptions to the presenter and participants. Attendees will occasionally unmute themselves and when we go to mute them, it either takes up to a minute to "Mute All" or we can never tell who is causing the noise due to severe lag. This is especially hard if a presenter is among the callers. Attendees have complained that they are not satisfied with the audio quality or cannot log-in altogether - they typically give up and I'm forced to apologize on behalf of this crappy system and send recordings later. Some customers are simply unwilling to put up with the junk quality audio that Intercall provides. I've asked that we revert back to the old system, but our corporation would rather save $0.01/min than preserve employee and customer sanity. Intercall causes STRESS and some days I look out of our 4-story window during meetings and want to jump. I hate Intercall.
Pros
NONE - I would give Intercall 0 Stars if I could.
Cons
Recordings take up to 1min to start, system lags frequently causing disruptions, difficult to mute users, requires users to type in attendee ID (cannot identify most callers,) users in remote locs have difficulty dialing-in, poor customer service
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Review Source
Overall rating
Best audio, video and web conferencing service
Reviewed on 2013/08/07
InterCall is a simple and high-quality tool for web conferencing. The audio and video are incredibly...
InterCall is a simple and high-quality tool for web conferencing. The audio and video are incredibly clear and always reliable. After using InterCall, I would never use anything else.
Pros
easy to use, safe, calendar integration tool
Conference Call FAQs
Below are some frequently asked questions for Conference Call.Q. What type of pricing plans does Conference Call offer?
Conference Call offers the following pricing plans:
- Starting from: US$19.00/month
- Pricing model: Subscription
- Free Trial: Available
10 Maximum Attendees: $19/month 25 Maximum Attendees: $29/month Pay as you go: $0.10/minute/attendee
Q. Who are the typical users of Conference Call?
Conference Call has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Conference Call support?
Conference Call supports the following languages:
Chinese, Dutch, English, French, German, Italian, Japanese, Spanish
Q. Does Conference Call support mobile devices?
Conference Call supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Conference Call integrate with?
Conference Call integrates with the following applications:
Ideagen Huddle
Q. What level of support does Conference Call offer?
Conference Call offers the following support options:
Chat
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