
About Datto RMM
A modern, secure, and fully-featured cloud RMM, Datto RMM helps manage the complexity & risks of supporting client endpoints. Intuitive and easy-to-use, Datto RMM helps MSPs keep their supported estate secure, patched, optimized, and running.
Datto RMM offers MSP-centric features in an integrated SaaS platform. With monthly release cycles, Datto RMM helps MSPs support the IT environments Key features of Datto RMM include discovery and asset management, device monitoring, remote support, reporting and more. Businesses can know what’s going on with every device through real-time notification of alerts and automated responses to reduce device downtime, including Ransomware detection, which reduces the impact of crypto-ransomware for your clients.
It provides real-time visibility into every asset under contract including location, status, compliance and condition. It helps keep devices patched, secure and optimized on a policy-based device management console delivering automation at scale.
The application secures remote access across devices using remote support and screen sharing tools. It also showcases the value delivered to clients through scheduled reporting and insights into devices, activity and customer health.
Datto RMM includes pre-built monitoring scripts and policies, access rights, integrations with other platforms such as antivirus, warranties, and documentation management and PSA tools.
As a SaaS platform, Datto RMM is accessible on the cloud and enables MSPs to manage their customers. The platform’s enhanced security posture, with mandatory two-factor authentication, routine penetration testing and infrastructure hardening, and active monitoring for unauthorized access attempts,
helps maintain its proven track record of 99.99% uptime. And, since it’s a truly scalable, cloud-based platform, there is no limit to the number of devices you can support.
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Datto RMM
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
United States
Pricing starting from:
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to Datto RMM
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Features
Total features of Datto RMM: 61
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Reviews
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- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Administrator's review
Reviewed on 2022/08/12
Great experience and would recommend to everyone
Great experience and would recommend to everyone
Pros
Ease of deployment, you need to deploy on one domain controller and from there datto provides a AD GPO deployment component and it auto deploys.
Ease of mass application deployment, as long an application can be scripted out we can attach setup run script on device to deploy applications.
Easy patch management and targeting flexible due to UDF fields provided by datto
Cons
The NEW UI is not as user friendly as old one
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Used the product for a few years now
Reviewed on 2023/01/11
Better than other products we reviewed and has worked well for us.
Better than other products we reviewed and has worked well for us.
Pros
Good integration into Autotask, New interface allows customising what you need to see first.
Cons
Overlaps with some of the M365 defender suite for software management now and needs more investment now if it's not going to get left behind in this area. SSL checking is missing which is a pain to manage (well, manually done) and limited info via SNMP for network devices, would be good to have some pre-configured components to retrieve status / configurations
Alternatives Considered
ConnectWise ControlReasons for Choosing Datto RMM
Move to cloud based solutionReasons for Switching to Datto RMM
Better integration and less additional bolt ons needed to do the job- Industry: Computer & Network Security
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
RMM Agent stops working often
Reviewed on 2023/02/20
Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.
Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.
Pros
It was easier to use than connect wise/Labtech
Cons
Agent stops working often. Hard to manage. Expensive.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very happy to move to Datto RMM from Kaseya & PRTG for SMB customers
Reviewed on 2022/12/15
Pros
The modern interface, the value obtained for the cost, the capabilities and the features. These have allowed us to migrate from Kaseya and PRTG, reducing costs and streamlining our operations.
Cons
Not a daily user of the product, but the only thing that comes to mind is how long some of the features are taking to fully migrate to the new UX.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
New Scripted Job
Reviewed on 2022/07/20
We always connect to user/s who have issues and do a systematize troubleshooting. It would also be...
We always connect to user/s who have issues and do a systematize troubleshooting. It would also be helpful if we can make the data transfer faster than before.
Pros
Creating new components or jobs that would work on specific clients.
Cons
When a job has failed, maybe we can gather more specific data for troubleshooting purposes.
Reasons for Choosing Datto RMM
MSP useReasons for Switching to Datto RMM
It has multiple tools that we can manage and utilize for work efficiency.Datto RMM FAQs
Below are some frequently asked questions for Datto RMM.Q. What type of pricing plans does Datto RMM offer?
Datto RMM offers the following pricing plans:
- Free Trial: Available
Q. Who are the typical users of Datto RMM?
Datto RMM has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000
Q. What languages does Datto RMM support?
Datto RMM supports the following languages:
English, French, German, Hungarian, Italian, Portuguese, Spanish, Swedish
Q. Does Datto RMM support mobile devices?
Datto RMM supports the following devices:
Q. What other apps does Datto RMM integrate with?
Datto RMM integrates with the following applications:
Autotask PSA, BrightGauge, ConnectWise PSA, Datto SIRIS, IT Glue, Myki, OpsGenie, Passportal, Password Boss, ScalePad
Q. What level of support does Datto RMM offer?
Datto RMM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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