About Datto RMM

A modern, secure, and fully-featured cloud RMM, Datto RMM helps manage the complexity & risks of supporting client endpoints. Intuitive and easy-to-use, Datto RMM helps MSPs keep their supported estate secure, patched, optimized, and running.

Datto RMM offers MSP-centric features in an integrated SaaS platform. With monthly release cycles, Datto RMM helps MSPs support the IT environments Key features of Datto RMM include discovery and asset management, device monitoring, remote support, reporting and more. Businesses can know what’s going on with every device through real-time notification of alerts and automated responses to reduce device downtime, including Ransomware detection, which reduces the impact of crypto-ransomware for your clients.

It provides real-time visibility into every asset under contract including location, status, compliance and condition. It helps keep devices patched, secure and optimized on a policy-based device management console delivering automation at scale.

The application secures remote access across devices using remote support and screen sharing tools. It also showcases the value delivered to clients through scheduled reporting and insights into devices, activity and customer health.

Datto RMM includes pre-built monitoring scripts and policies, access rights, integrations with other platforms such as antivirus, warranties, and documentation management and PSA tools.

As a SaaS platform, Datto RMM is accessible on the cloud and enables MSPs to manage their customers. The platform’s enhanced security posture, with mandatory two-factor authentication, routine penetration testing and infrastructure hardening, and active monitoring for unauthorized access attempts,
helps maintain its proven track record of 99.99% uptime. And, since it’s a truly scalable, cloud-based platform, there is no limit to the number of devices you can support.


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Datto RMM Software - Datto RMM dashboard

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Ease of Use

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Value for Money

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Reviews

Overall rating

4,4 /5
(21)
Value for Money
3,9/5
Features
4,1/5
Ease of Use
4/5
Customer Support
3,9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 21
Muhammad Abdullah
Muhammad Abdullah
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Administrator's review

Reviewed on 2022/08/12

Great experience and would recommend to everyone

Great experience and would recommend to everyone

Pros

Ease of deployment, you need to deploy on one domain controller and from there datto provides a AD GPO deployment component and it auto deploys.
Ease of mass application deployment, as long an application can be scripted out we can attach setup run script on device to deploy applications.
Easy patch management and targeting flexible due to UDF fields provided by datto

Cons

The NEW UI is not as user friendly as old one

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Used the product for a few years now

Reviewed on 2023/01/11

Better than other products we reviewed and has worked well for us.

Better than other products we reviewed and has worked well for us.

Pros

Good integration into Autotask, New interface allows customising what you need to see first.

Cons

Overlaps with some of the M365 defender suite for software management now and needs more investment now if it's not going to get left behind in this area. SSL checking is missing which is a pain to manage (well, manually done) and limited info via SNMP for network devices, would be good to have some pre-configured components to retrieve status / configurations

Alternatives Considered

ConnectWise ScreenConnect

Reasons for Choosing Datto RMM

Move to cloud based solution

Reasons for Switching to Datto RMM

Better integration and less additional bolt ons needed to do the job
Jordan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 2024/01/26

I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring...

I've used Datto RMM across two employers and I love it. It make remotely managing and monitoring devices a breeze once setup, has tons of options to make it work how you want and is easy to understand at a base level.

Pros

Easy to use as an RMM tool
Easy to navigate & train others on
Tons of customizability

Cons

Customizability can be overwhelming
Interplay between groups and filters can be confusing

Verified Reviewer
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

RMM Agent stops working often

Reviewed on 2023/02/20

Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.

Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.

Pros

It was easier to use than connect wise/Labtech

Cons

Agent stops working often. Hard to manage. Expensive.

Ivan
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very happy to move to Datto RMM from Kaseya & PRTG for SMB customers

Reviewed on 2022/12/15

Pros

The modern interface, the value obtained for the cost, the capabilities and the features. These have allowed us to migrate from Kaseya and PRTG, reducing costs and streamlining our operations.

Cons

Not a daily user of the product, but the only thing that comes to mind is how long some of the features are taking to fully migrate to the new UX.

Showing 5 reviews of 21 Read all reviews

Datto RMM FAQs

Below are some frequently asked questions for Datto RMM.

Datto RMM offers the following pricing plans:

  • Free Trial: Available

Datto RMM has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000

Datto RMM supports the following languages:

English, French, German, Hungarian, Italian, Portuguese, Spanish, Swedish

Datto RMM supports the following devices:

Datto RMM integrates with the following applications:

Autotask PSA1, BrightGauge, ConnectWise PSA, Datto SIRIS, IT Glue, Myki, OpsGenie, Passportal, Password Boss, ScalePad

Datto RMM offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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