Teltrac

About Teltrac
Teltrac 7th Generation UC Call Accounting: Fundamental Business Intelligence
Teltrac G7 will enable you to reduce telecom call bills by delivering continuous reporting and analytics for all call activity in and out of your organization, external and internal. All call types and technologies are supported including PSTN, SIP, IP, UC and mobile. Reporting is real time up to the last call, and current and historical reports, dashboards and analytics are immediately available at all times.
Over-spending and waste can be quickly detected, carrier bills verified down to individual call level, over-billing detected, traffic measured on all circuits. Detect abuse, charge personal call costs to cost centres or back to individual staff members, increase productivity & efficiency with an array of staff performance KPI’s and metrics.
Deployable globally Cloud hosted or on a choice of server platforms, Teltrac supports all UC / PBX / IPT from all vendors, in any location on the globe.
Key benefits of Teltrac
Teltrac G7 UC Call Accounting
Generates comprehensive reporting and analysis for every call, for any UC service, PBX or IPT switch: IDD, Long Distance, Local, VNP/Tie-Line, ISDN, SIP, Paid Service, Fax, Video, Internal, Inward with Caller ID, imported mobile bill data.
Multi-tenant functionality on all equipment and services across your Multi-national Enterprise network.
Calculates call charges and reports by call type, cost, duration, destination, by employee and department, etc
UC / PBX / IPT from multiple vendors supported globally.
Deployable on a range of server platforms or hosted as Cloud service.
Benefits:
- Control & Reduce Telecom Expense by monitoring all calls and call charges in real time.
- Allocate call charges to Cost Centres and recover call costs from staff.
Detect Carrier Over-billing, verify rate plan implementation, measure carrier performance
- Prevent Fraud, PIN code abuse, unauthorised calls
- Hacking and Intrusion Detection monitoring for exceptions and -signature patterns.
- Compliance and Risk Management: Permanent archiving of all call records. Detect calls to disallowed numbers and destinations
- Measure efficiency and Staff Performance against KPI's
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Reviews
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- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Teltrac Review
Reviewed on 2024/02/01
Pros
Automated Reports available via internet browser for everyone's access.
Cons
The maintenance cost is a bit high but this is mainly because of the quality of the product.
Response from Interpacific Data Management
Thanks for the review Daks! If and when you have any product improvement ideas for Teltrac moving forward, just let us know...
Greg
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Teltrac - Sitel
Reviewed on 2022/04/18
Pros
Automated reports sent via email. This is a very good feature which lessen repeated workload.
Cons
Cost. The software and licenses are not that budget friendly.
Response from Interpacific Data Management
Thank you so much for the continued support!
- Industry: Insurance
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Highly recommended
Reviewed on 2024/02/01
Pros
Very useful in reconciling call charges.
Cons
Cost of software and licenses are costly.
Response from Interpacific Data Management
Thanks Helen for the review! Please let me or the support team know if you envisage any new features/functions or ease of use improvements you would like to see added to Teltrac.
Greg
Teltrac FAQs
Below are some frequently asked questions for Teltrac.Q. What type of pricing plans does Teltrac offer?
Teltrac offers the following pricing plans:
- Free Trial: Available
We build a custom package for each client and industry. It varies from client to client and we do this because our platform is extensive with additional features.
Q. Who are the typical users of Teltrac?
Teltrac has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Teltrac support?
We do not have any information about what languages Teltrac supports
Q. Does Teltrac support mobile devices?
Teltrac supports the following devices:
Q. What other apps does Teltrac integrate with?
We do not have any information about what integrations Teltrac has
Q. What level of support does Teltrac offer?
Teltrac offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep), Chat
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