Spearline
About Spearline
Spearline is a communications quality assurance tool designed to help businesses monitor telecommunication services across the organization. The platform enables enterprises to test connections, check tones, set performance benchmarks, measure audio quality, and evaluate the delay between call connectivity and answering.
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- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great company with a helpful service
Reviewed on 2022/05/06
Good company that we enjoy working with. We've been using their solution for a few years now....
Good company that we enjoy working with. We've been using their solution for a few years now. They're constantly adding new carriers to test with and new products.
Pros
Really easy to use compared to what we were doing before. Spearline saves us a lot of times and gives access to good call quality stats.
Cons
No major cons. They're really helpful and supportive.
Response from Cyara
Hi Luke. Thank you for taking the time to leave a review about Spearline. We really appreciate your feedback.
Kind regards
Caroline
- Industry: Retail
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great for Automated Testing
Reviewed on 2022/02/08
Pros
We use Spearline to place automated calls to our customer service IVR constantly throughout the day. This has allowed us to catch problems early before they come more widespread, and track issues and error rates over time with the monthly, test results summary email. Being able to test on demand via the admin portal has also proven to be extremely valuable for new phone number turn-ups and one-off troubleshooting in various countries. Highly recommend.
Cons
It would be great if the on-demand testing portal did not require a microphone on the local computer, since many admin desktops do not have one. Most times we are only concerned with whether or not the call establishes or if audio is received, but it's not possible to place a test call without the portal having access to a local computer microphone.
Response from Cyara
Hi Brian,
Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback.
With regards to your comment about the microphone requirement on the local computer, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you.
If you're not sure who your Spearline Customer Engagement Manager is, please let me know.
Kind regards,
Caroline
- Industry: Telecommunications
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Spearline is an easy to use application for real time testing of phone numbers
Reviewed on 2022/02/08
Overall I am satisficed with my experience in using Spearline. Again the application is easy to use...
Overall I am satisficed with my experience in using Spearline. Again the application is easy to use and customer support is very good.
Pros
Voice assure realtime test is easy to use with real time result. User can go back in time to search for previous test results. Exporting call record is an easy task and a nice feature to have. Dashboard provides a lot of useful information/statistics.
Cons
Rather than testing 1 number at a time in voice assure realtime, I wish there is a way to test a short list of numbers for the same country and same service type.
Response from Cyara
Hi Sidney,
Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback.
With regards to your comment "I wish there is a way to test a short list of numbers for the same country and same service type", this functionality should be available to you on the platform. Could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you.
If you're not sure who your Spearline Customer Engagement Manager is, please let me know.
Kind regards,
Caroline
- Industry: Pharmaceuticals
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Spearline is needed for Telephony!
Reviewed on 2022/01/18
Spearline is a daily tool which helps us find incidents proactively. We no longer need to wait for...
Spearline is a daily tool which helps us find incidents proactively. We no longer need to wait for tickets from our customers.
Pros
Testing in country is key! Our service provider can act as the customer to mimic their experiences.
Cons
Would like more inventory options to manage global carriers.
Response from Cyara
Hi Ashley.
Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback.
With regards to your comment "Would like more inventory options to manage global carriers" could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help.
If you're not sure who your Spearline Customer Engagement Manager is, please let me know.
Kind regards,
Caroline
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 2022/03/09
My overall experience using Spearline for 8 years has been positive, all of the improvements done...
My overall experience using Spearline for 8 years has been positive, all of the improvements done in that time have really helped us in our day to day business.
Pros
What I like most about the software, it is customizable for automated testing, easy to use, mainly trouble free.
Cons
What I like least, is there is no option to use GSM for automated testing.
Response from Cyara
Hi Kevin, Thank you for taking the time to leave a review about Spearline - we really appreciate your feedback. With regards to your comment about the option to use GSM for automated testing, could you please get in contact with your Spearline Customer Engagement Manager to discuss in more detail? They will be more than happy to help you. If you're not sure who your Spearline Customer Engagement Manager is, please let me know. Kind regards, Caroline
Spearline FAQs
Below are some frequently asked questions for Spearline.Q. What type of pricing plans does Spearline offer?
Spearline offers the following pricing plans:
- Free Trial: Available
Q. Who are the typical users of Spearline?
Spearline has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does Spearline support?
Spearline supports the following languages:
English
Q. Does Spearline support mobile devices?
Spearline supports the following devices:
Q. What other apps does Spearline integrate with?
We do not have any information about what integrations Spearline has
Q. What level of support does Spearline offer?
Spearline offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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