Salesforce for Retail

Salesforce for Retail

Retail management system for eCommerce businesses

About Salesforce for Retail

Salesforce Retail CRM is a cloud-based retail management system that helps eCommerce businesses analyze shoppers’ needs and facilitate smart targeting to drive brand awareness. Marketers can utilize AI-powered bots to communicate with buyers in real-time and improve customer engagement levels.

The platform enables administrators to conduct marketing campaigns and analyze performance reports to share personalized promotional offers with customers. Salesforce Retail CRM lets individuals utilize omnichannel order management capabilities to streamline selling and purchasing operations on a unified interface. Technicians can also interact with clients via various communication channels including SMS, social networking sites, mobile applications, and live chat.

Salesforce Retail CRM lets businesses view holiday calendars and analyze trends to forecast shopping behavior and pre-plan discounts. Managers can also track clients’ browsing activities and order history to personalize the shopping experience via push notifications and emails.


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Not sure about Salesforce for Retail? Compare with a popular alternative

Salesforce for Retail

4,5 (11)
VS.
Highly reviewed

Starting Price

US$25,00
month
US$12,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

45
168

Integrations

2
80

Ease of Use

4,2 (11)
4,5 (2 953)

Value for Money

4,1 (11)
4,4 (2 953)

Customer Service

4,5 (11)
4,4 (2 953)
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Reviews

Overall rating

4,5 /5
(11)
Value for Money
4,1/5
Features
4,5/5
Ease of Use
4,2/5
Customer Support
4,5/5

Already have Salesforce for Retail?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 11
Gustavo
Gustavo
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Essential tool in your Tech Stack

Reviewed on 2022/05/24

Overall I've learned that this is an essential tool in our tech stack. Without it our sales...

Overall I've learned that this is an essential tool in our tech stack. Without it our sales organization would not be able to operate. We are excited to continue using this tool.

Pros

What our sales team likes the most about Salesforce Retail CRM is their 24/7 customer support. We use this tool daily. Without this tool, our organization would not be able to function. It is essential in our tech stack and we greatly appreciate all the support we receive from their team when we have issues. Issues are rare.

Cons

I understand that this tool can be expensive. It is probably not the best for smaller organizations.

Aman Preet
Aman Preet
Overall rating
  • Industry: Retail
  • Company size: 10 000+ Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

How Salesforce retail CRM is better than its competitors

Reviewed on 2022/07/13

Overall experience is mixed up as on the one side being it's pros is visionary and durable at the...

Overall experience is mixed up as on the one side being it's pros is visionary and durable at the same time it is costly , complex and provide poor customer support.

Pros

Salesforce retail CRM has been marked as World's No.1 CRM and it stood up with the title it has. I'm quite impressed with its policy of long term vision and executing the same. Alongside better strategic acquisitions that none other CRM softwares are providing for long term.

Cons

Being a premium CRM software it is very expensive in a long term along with that the configuration and setups are often complex as well as time consuming lastly we as a team has suffered with poor customer support.

Raúl
Raúl
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Engage customers and earn loyalty

Reviewed on 2022/07/04

Pros

You can leverage your business insights to win new customers and build lifetime loyalty by accessing and optimizing their data and customizing messaging and creative.

Cons

The integrations are sometimes complex which makes it not an ideal solution for small projects, for this reason and for the economic one.

Alternatives Considered

NetSuite

Switched From

Zoho CRM, Pipedrive and NetSuite
Akshay
Overall rating
  • Industry: Internet
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Salesforce : Manage your customers with ease

Reviewed on 2022/06/29

My overall experience is pretty good and it enables me to manage my customer and their data so that...

My overall experience is pretty good and it enables me to manage my customer and their data so that I can personalize their journey with us and help getting more revenue and provide best value to our clients.

Pros

All the information around individual accounts and customers that help in doing business everyday

Cons

As the software is pretty heavy in itself, it takes a couple of seconds sometime to load and show us the results that we are looking for.

Akanksha
Akanksha
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The best CRM that i have ever used

Reviewed on 2022/03/21

It was a good experience overall

It was a good experience overall

Pros

1. Detailed reporting.
2. They have test environment to test the cases & scenarios
3. UI/UX.
4. Lots of plugins

Cons

1. The price is very expensive.
2. Support from Salesforce is not that great.
3. The Sales team don't negotiate during purchasing

Showing 5 reviews of 11 Read all reviews

Salesforce for Retail FAQs

Below are some frequently asked questions for Salesforce for Retail.

Salesforce for Retail offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Salesforce Retail CRM is offered across four pricing plans outlined below. Essentials: $25/user/month (billed annually) Professional: $75/user/month (billed annually) Enterprise: $150/user/month (billed annually) Unlimited: $300/user/month (billed annually)

Salesforce for Retail has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Salesforce for Retail supports the following languages:

Brazilian Portuguese, Chinese, Dutch, English, French, German, Japanese, Korean, Portuguese, Spanish, Swedish, Thai, Traditional Chinese

Salesforce for Retail supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Salesforce for Retail integrates with the following applications:

Gmail, Microsoft Outlook

Salesforce for Retail offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for Salesforce for Retail.