About FAQ Bot

Make the most of every conversation with help pages, chatbot and live chat in one platform. No per-agent fees. FAQ Bot helps organisations automate customer service. If you want to be a customer success champion and are looking for great automation that's easy to implement with great ROI, FAQ Bot is for you.

Key benefits of FAQ Bot

Re-use FAQ's across your chatbot and help pages.

Provide better support by answering the questions people actually ask.

Gain insights from real questions and customer voice.

Easy to implement with fast ROI.

Devices

Business size

S M L

Images

FAQ Bot conversations
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FAQ Bot screenshot: FAQ Bot conversations

Features

Total features of FAQ Bot: 65

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Auto-Responders
  • Canned Responses
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Communication Management
  • Configurable Workflow
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Management
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Data Import/Export
  • Engagement Analytics
  • Event Triggered Actions
  • Full Text Search
  • Geotargeting
  • Intent Recognition
  • Knowledge Base Management
  • Lead Capture
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Language
  • Multiple User Accounts
  • Natural Language Processing
  • Natural Language Search
  • Offline Form
  • Performance Metrics
  • Pre-Configured Bot
  • Proactive Chat
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Self Service Portal
  • Sentiment Analysis
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Transcripts/Chat History
  • Website Integration
  • Website Visitor Tracking
  • Widgets

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Reviews

Overall rating

4,6 /5
(7)
Value for Money
4,8/5
Features
4,4/5
Ease of Use
4,9/5
Customer Support
4,9/5

Already have FAQ Bot?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 7
Caleb O.
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 5 001-10 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FAQ Bot review

Reviewed on 2021/03/16

Great ease of use with brilliant customer support. Very easy to get support in order to navigate my...

Great ease of use with brilliant customer support. Very easy to get support in order to navigate my way around a lack of understanding or optimal ways to achieve a goal.

The UI is very simple and makes sense with options not being hidden or placed where I would not expect them to be. The ease of use means I am exploring potential functions we have not implemented rather than looking for functions I feel should exist.

Pros

The ability to add a variety of questions straight from customer questions allowing us to capture a variety of ways in which an individual may talk to the FAQ bot.

Being able to test these conversations and see the potential responses before the FAQ bot is released into a live environment.

Cons

I would like to be able to be more selective about the content that I publish. Being able to choose which items I publish after testing would be ideal

Response from Theta

Super review Caleb! Good to hear FAQ Bot is working for you. And yes those ideas for improvements on the list to get done.

Nilesh B.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 5 001-10 000 Employees
  • Used Other for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy and can just get on with it

Reviewed on 2021/03/19

Fast, simple response was the key to our success to get this Bot up and running and used on a...

Fast, simple response was the key to our success to get this Bot up and running and used on a regular basis.

We have been able to create this by simple approaches towards language that has been used but also the fact that we have the control that we can fully manage this ourselves.

Pros

When looking at a solution we needed to consider that we had business users that would be driving the updates and future developments of this product.

The FAQ Bot was easily picked up by our teams and also they had full control on reporting and updating the conversations to continue to understand and develop this system.

Cons

None at this stage, it works very well for our business.

Response from Theta

Thanks Nilesh! Great review. Makes the team very happy to see this!

Damon M.
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Other for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy solution

Reviewed on 2021/03/09

Easy to deploy, reliable, simple to administer.

Easy to deploy, reliable, simple to administer.

Pros

Cost effective solution with the functionality we required and the organisation had a committed roadmap to evolve the features.

Cons

We were an early adopter so initially it was light on features (it has evolved since and now includes more features than we actually use).

Response from Theta

Thanks for the great review Damon. Really appreciate it.

Rebecca P.
Overall rating
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

DNCL FAQ Review - We Love Any!

Reviewed on 2021/02/15

Our overall experience with FAQ Bot has been great! We now have another employee to handle things...

Our overall experience with FAQ Bot has been great! We now have another employee to handle things while we focus on the more technical stuff!

Pros

The analytics are beneficial and give us an insight into whats been doing each month.

Cons

Nothing I dislike about the product but sometimes it makes you log back in when accepting a live chat. This happens randomly.

Response from Theta

Thanks for the great review Rebecca! The team really appreciate the feedback!

Lawrence D.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 5 001-10 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Powerful platform, easy to integrate and great capabilities.

Reviewed on 2021/02/16

Enables us to provide timely responses for customers on our global websites. Integrates well with...

Enables us to provide timely responses for customers on our global websites. Integrates well with both Google Tag Manager and coded into the site.

Pros

Platform is user-friendly and fun to use with little IT knowledge required.

Cons

None as yet, we're still yet to make use of the full range of capability on offer.

Response from Theta

Thanks so much for your positive review Lawrence. Really appreciate it and looking forward to what we can do together with FAQ Bot in future.

Showing 5 reviews of 7 Read all reviews

FAQ Bot FAQs

Below are some frequently asked questions for FAQ Bot.

FAQ Bot offers the following pricing plans:

  • Starting from: US$149,00/month
  • Pricing model: Subscription
  • Free Trial: Available

We do not have any information about FAQ Bot features

FAQ Bot has the following typical customers:

11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages FAQ Bot supports

FAQ Bot supports the following devices:

FAQ Bot integrates with the following applications:

Marketo Engage, Messenger, Microsoft Dynamics AX, Microsoft SharePoint, Microsoft Teams

FAQ Bot offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for FAQ Bot.